Outlook 2003 cannot send email

This problem started yesterday morning about 1000. Previously, Outlook has
worked without fail for about 6 months, when I had to replace a failing
harddrive with a clean install. If I try to send an email, the send fails
with the error 0x80042109. If I send a 'test your settings' email, I get a
more verbose message that says the server was found, but did not respond.
Now, the details:

I found 2 articles about the error 0x80042109 that talked about 'being on
the MSN network and trying to send through another system', but I have no
connection to MSN.

I have my own domain name and email address package through 'Godaddy'.

There are two other email addresses in this domain/email package that are
unaffected.

Yesterday I spent about 2 hours on the phone with 'Godaddy' tech support,
examined all settings, tried alternate port of 587 and 3535 for SMTP and
finally, the tech said I should call my ISP. The theory being that, since
everything was in order, Comcast must be blocking my access. Since I'm not
using Comcast's email system, I found this puzzling, but called them anyway.

Comcast checked the line and pinged my modem and pronounced it 'not their
problem'.

I have run a 'detect and repair' that 'Completed Successfully' and a
'scanpst.exe' that found 6 errors that it repaired, with no change in the
problem.

I disables the windows firewall and the Avast antivirus v. 4.8 and still
doesn't work.
I waited overnight to see if the problem disappeared as glitches sometime
do, but no joy.

Interestingly enough, Outlook automatically does a 'Send/Receive' at 5
minute intervals, and the email I had been trying to send for 24 hours, went
out at 0959. I tried to send another test email, and clunk, broke again.

Doing an 'Outlook /safe' does not solve the problem and I finally
uninstalled Office 2003, I thought completely. I then turned off the
computer and disconnected the power for 5 minutes.

I then turned the computer back on and reinstalled Office 2003, and much to
my surprise, all my settings were still there, so I really didn't get a
complete uninstall.

At this point I am completely out of ideas. If anyone has seen anything like
this (and knows the solution), any suggestions would be greatly appreciated.

Thanks again for listening,

Eddie in Loveland

"A television can insult your intelligence, but nothing rubs it in like a
computer."

PS. Sorry about the crosspost...I'm desperate!

VanguardLH
Sat Jun 28 20:16:51 PDT 2008

"F. Edwin Felty" in <news:ewESc1Y2IHA.4164@TK2MSFTNGP03.phx.gbl> wrote:

> This problem started yesterday morning about 1000. Previously, Outlook has
> worked without fail for about 6 months, when I had to replace a failing
> harddrive with a clean install. If I try to send an email, the send fails
> with the error 0x80042109. If I send a 'test your settings' email, I get a
> more verbose message that says the server was found, but did not respond.
> Now, the details:
>
> I found 2 articles about the error 0x80042109 that talked about 'being on
> the MSN network and trying to send through another system', but I have no
> connection to MSN.
>
> I have my own domain name and email address package through 'Godaddy'.
>
> There are two other email addresses in this domain/email package that are
> unaffected.
>
> Yesterday I spent about 2 hours on the phone with 'Godaddy' tech support,
> examined all settings, tried alternate port of 587 and 3535 for SMTP and
> finally, the tech said I should call my ISP. The theory being that, since
> everything was in order, Comcast must be blocking my access. Since I'm not
> using Comcast's email system, I found this puzzling, but called them anyway.
>
> Comcast checked the line and pinged my modem and pronounced it 'not their
> problem'.
>
> I have run a 'detect and repair' that 'Completed Successfully' and a
> 'scanpst.exe' that found 6 errors that it repaired, with no change in the
> problem.
>
> I disables the windows firewall and the Avast antivirus v. 4.8 and still
> doesn't work.
> I waited overnight to see if the problem disappeared as glitches sometime
> do, but no joy.
>
> Interestingly enough, Outlook automatically does a 'Send/Receive' at 5
> minute intervals, and the email I had been trying to send for 24 hours, went
> out at 0959. I tried to send another test email, and clunk, broke again.
>
> Doing an 'Outlook /safe' does not solve the problem and I finally
> uninstalled Office 2003, I thought completely. I then turned off the
> computer and disconnected the power for 5 minutes.
>
> I then turned the computer back on and reinstalled Office 2003, and much to
> my surprise, all my settings were still there, so I really didn't get a
> complete uninstall.
>
> At this point I am completely out of ideas. If anyone has seen anything like
> this (and knows the solution), any suggestions would be greatly appreciated.
>
> Thanks again for listening,
>
> Eddie in Loveland
>
> "A television can insult your intelligence, but nothing rubs it in like a
> computer."
>
> PS. Sorry about the crosspost...I'm desperate!

Probably could've been a much shorter post if you just had showed the
complete error message. No, not a description, summary, paraphrase, or
diagnosis of the error message but just the error message itself in
full. Copy the error message or copy it verbatim (although you might
want to munge your username, if shown).

F
Sun Jun 29 06:25:02 PDT 2008

VanguardLH wrote:
> "F. Edwin Felty" in <news:ewESc1Y2IHA.4164@TK2MSFTNGP03.phx.gbl>
> wrote:
>
>> This problem started yesterday morning about 1000. Previously,
>> Outlook has worked without fail for about 6 months, when I had to
>> replace a failing harddrive with a clean install. If I try to send
>> an email, the send fails with the error 0x80042109. If I send a
>> 'test your settings' email, I get a more verbose message that says
>> the server was found, but did not respond. Now, the details:
>>
>> I found 2 articles about the error 0x80042109 that talked about
>> 'being on the MSN network and trying to send through another
>> system', but I have no connection to MSN.
>>
>> I have my own domain name and email address package through
>> 'Godaddy'.
>>
>> There are two other email addresses in this domain/email package
>> that are unaffected.
>>
>> Yesterday I spent about 2 hours on the phone with 'Godaddy' tech
>> support, examined all settings, tried alternate port of 587 and 3535
>> for SMTP and finally, the tech said I should call my ISP. The theory
>> being that, since everything was in order, Comcast must be blocking
>> my access. Since I'm not using Comcast's email system, I found this
>> puzzling, but called them anyway.
>>
>> Comcast checked the line and pinged my modem and pronounced it 'not
>> their problem'.
>>
>> I have run a 'detect and repair' that 'Completed Successfully' and a
>> 'scanpst.exe' that found 6 errors that it repaired, with no change
>> in the problem.
>>
>> I disables the windows firewall and the Avast antivirus v. 4.8 and
>> still doesn't work.
>> I waited overnight to see if the problem disappeared as glitches
>> sometime do, but no joy.
>>
>> Interestingly enough, Outlook automatically does a 'Send/Receive' at
>> 5 minute intervals, and the email I had been trying to send for 24
>> hours, went out at 0959. I tried to send another test email, and
>> clunk, broke again.
>>
>> Doing an 'Outlook /safe' does not solve the problem and I finally
>> uninstalled Office 2003, I thought completely. I then turned off the
>> computer and disconnected the power for 5 minutes.
>>
>> I then turned the computer back on and reinstalled Office 2003, and
>> much to my surprise, all my settings were still there, so I really
>> didn't get a complete uninstall.
>>
>> At this point I am completely out of ideas. If anyone has seen
>> anything like this (and knows the solution), any suggestions would
>> be greatly appreciated.
>>
>> Thanks again for listening,
>>
>> Eddie in Loveland
>>
>> "A television can insult your intelligence, but nothing rubs it in
>> like a computer."
>>
>> PS. Sorry about the crosspost...I'm desperate!
>
> Probably could've been a much shorter post if you just had showed the
> complete error message. No, not a description, summary, paraphrase,
> or diagnosis of the error message but just the error message itself in
> full. Copy the error message or copy it verbatim (although you might
> want to munge your username, if shown).

OK:

When sending an email;


Task 'Ed's Mail - Sending' reported error (0x80042109) : 'Outlook is unable
to connect to your outgoing (SMTP) e-mail server. If you continue to receive
this message, contact your server administrator or Internet service provider
(ISP).'

When sending a 'Test your Email settings:

Send test email: The specified server was found, but there was no responce
from the server. Please verify that the port and SSL information is correct.
To access these settings close this dialogue, click on More Settings, and
click on the Advanced tab. ...and further

Find outgoing mailserver (SMTP): Outlook could not connect to the outgoing
mailserver (SMTP). The problem could be the server name or port, or your
server may not support SSL. Verify your port and SSL settings in More
Settings under the Advanced tab.

There ya' go. It would be easier to include the exact messages, if it were
possible to copy and paste them, but Microsoft has rendered this impossible.
For those of use that type with two fingers, that makes it difficult.

Eddie in Loveland

"Money can't buy happiness, but it sure makes misery easier to live with."

James
Mon Jun 30 10:57:18 PDT 2008

"F. Edwin Felty" <fef@xrex.us> wrote in message
news:ewESc1Y2IHA.4164@TK2MSFTNGP03.phx.gbl...
> This problem started yesterday morning about 1000. Previously, Outlook has
> worked without fail for about 6 months, when I had to replace a failing
> harddrive with a clean install. If I try to send an email, the send fails
> with the error 0x80042109. If I send a 'test your settings' email, I get a
> more verbose message that says the server was found, but did not respond.
> Now, the details:
>
> I found 2 articles about the error 0x80042109 that talked about 'being on
> the MSN network and trying to send through another system', but I have no
> connection to MSN.
>
> I have my own domain name and email address package through 'Godaddy'.
>
> There are two other email addresses in this domain/email package that are
> unaffected.
>
> Yesterday I spent about 2 hours on the phone with 'Godaddy' tech support,
> examined all settings, tried alternate port of 587 and 3535 for SMTP and
> finally, the tech said I should call my ISP. The theory being that, since
> everything was in order, Comcast must be blocking my access. Since I'm not
> using Comcast's email system, I found this puzzling, but called them
> anyway.
>
> Comcast checked the line and pinged my modem and pronounced it 'not their
> problem'.
>
> I have run a 'detect and repair' that 'Completed Successfully' and a
> 'scanpst.exe' that found 6 errors that it repaired, with no change in the
> problem.
>
> I disables the windows firewall and the Avast antivirus v. 4.8 and still
> doesn't work.
> I waited overnight to see if the problem disappeared as glitches sometime
> do, but no joy.
>
> Interestingly enough, Outlook automatically does a 'Send/Receive' at 5
> minute intervals, and the email I had been trying to send for 24 hours,
> went out at 0959. I tried to send another test email, and clunk, broke
> again.
>
> Doing an 'Outlook /safe' does not solve the problem and I finally
> uninstalled Office 2003, I thought completely. I then turned off the
> computer and disconnected the power for 5 minutes.
>
> I then turned the computer back on and reinstalled Office 2003, and much
> to my surprise, all my settings were still there, so I really didn't get a
> complete uninstall.
>
> At this point I am completely out of ideas. If anyone has seen anything
> like this (and knows the solution), any suggestions would be greatly
> appreciated.
>
> Thanks again for listening,
>
> Eddie in Loveland
>
> "A television can insult your intelligence, but nothing rubs it in like a
> computer."
>
> PS. Sorry about the crosspost...I'm desperate!
>

Daft question maybe but presume you have ticked the box "My server requires
authentication" in outgoing server settings?

F
Mon Jun 30 13:23:24 PDT 2008

James Truelove wrote:
> "F. Edwin Felty" <fef@xrex.us> wrote in message
> news:ewESc1Y2IHA.4164@TK2MSFTNGP03.phx.gbl...
>> This problem started yesterday morning about 1000. Previously,
>> Outlook has worked without fail for about 6 months, when I had to
>> replace a failing harddrive with a clean install. If I try to send
>> an email, the send fails with the error 0x80042109. If I send a
>> 'test your settings' email, I get a more verbose message that says
>> the server was found, but did not respond. Now, the details:
>>
>> I found 2 articles about the error 0x80042109 that talked about
>> 'being on the MSN network and trying to send through another
>> system', but I have no connection to MSN.
>>
>> I have my own domain name and email address package through
>> 'Godaddy'. There are two other email addresses in this domain/email
>> package
>> that are unaffected.
>>
>> Yesterday I spent about 2 hours on the phone with 'Godaddy' tech
>> support, examined all settings, tried alternate port of 587 and 3535
>> for SMTP and finally, the tech said I should call my ISP. The theory
>> being that, since everything was in order, Comcast must be blocking
>> my access. Since I'm not using Comcast's email system, I found this
>> puzzling, but called them anyway.
>>
>> Comcast checked the line and pinged my modem and pronounced it 'not
>> their problem'.
>>
>> I have run a 'detect and repair' that 'Completed Successfully' and a
>> 'scanpst.exe' that found 6 errors that it repaired, with no change
>> in the problem.
>>
>> I disables the windows firewall and the Avast antivirus v. 4.8 and
>> still doesn't work.
>> I waited overnight to see if the problem disappeared as glitches
>> sometime do, but no joy.
>>
>> Interestingly enough, Outlook automatically does a 'Send/Receive' at
>> 5 minute intervals, and the email I had been trying to send for 24
>> hours, went out at 0959. I tried to send another test email, and
>> clunk, broke again.
>>
>> Doing an 'Outlook /safe' does not solve the problem and I finally
>> uninstalled Office 2003, I thought completely. I then turned off the
>> computer and disconnected the power for 5 minutes.
>>
>> I then turned the computer back on and reinstalled Office 2003, and
>> much to my surprise, all my settings were still there, so I really
>> didn't get a complete uninstall.
>>
>> At this point I am completely out of ideas. If anyone has seen
>> anything like this (and knows the solution), any suggestions would
>> be greatly appreciated.
>>
>> Thanks again for listening,
>>
>> Eddie in Loveland
>>
>> "A television can insult your intelligence, but nothing rubs it in
>> like a computer."
>>
>> PS. Sorry about the crosspost...I'm desperate!
>>
>
> Daft question maybe but presume you have ticked the box "My server
> requires authentication" in outgoing server settings?

Yep...been there, done that.

Eddie in Loveland

"You know what I did before I got married? Anything I wanted to. - Henny
Youngman

Dave
Fri Jul 11 10:31:02 PDT 2008

OK to make it a little weirder, I have been searching this topic too. I have
'all of a sudden' started to experience outgoing email problems. I am
receiving a different error - task my.email - sending' reported error
(0x800CCC13) : unable to connect to the network. Check your network
connection or modem. OK - I tried uninstalling Norton Internet (which didn't
help) I tried uninstalling Outlook 2003 and re-installing (which didn't
help). I have several accounts in Outlook which will receive email but will
not let me send out. I tried sending from three different accounts in
Outlook 2003 and I get the same message. OK it gets weirder - I downloaded
Microsoft Live Mail and installed my accounts and all accounts are
functional. This isn't a Go-Daddy issue, nor is it an Norton issue. I left
an email in the outbox and it was sent to an AOL address. It sends me an
email that either reads 'RSET' or 'QUIT' in it. I tried the Outlook repair
tool which also didn't fix it. Ideas?

"F. Edwin Felty" wrote:

> This problem started yesterday morning about 1000. Previously, Outlook has
> worked without fail for about 6 months, when I had to replace a failing
> harddrive with a clean install. If I try to send an email, the send fails
> with the error 0x80042109. If I send a 'test your settings' email, I get a
> more verbose message that says the server was found, but did not respond.
> Now, the details:
>
> I found 2 articles about the error 0x80042109 that talked about 'being on
> the MSN network and trying to send through another system', but I have no
> connection to MSN.
>
> I have my own domain name and email address package through 'Godaddy'.
>
> There are two other email addresses in this domain/email package that are
> unaffected.
>
> Yesterday I spent about 2 hours on the phone with 'Godaddy' tech support,
> examined all settings, tried alternate port of 587 and 3535 for SMTP and
> finally, the tech said I should call my ISP. The theory being that, since
> everything was in order, Comcast must be blocking my access. Since I'm not
> using Comcast's email system, I found this puzzling, but called them anyway.
>
> Comcast checked the line and pinged my modem and pronounced it 'not their
> problem'.
>
> I have run a 'detect and repair' that 'Completed Successfully' and a
> 'scanpst.exe' that found 6 errors that it repaired, with no change in the
> problem.
>
> I disables the windows firewall and the Avast antivirus v. 4.8 and still
> doesn't work.
> I waited overnight to see if the problem disappeared as glitches sometime
> do, but no joy.
>
> Interestingly enough, Outlook automatically does a 'Send/Receive' at 5
> minute intervals, and the email I had been trying to send for 24 hours, went
> out at 0959. I tried to send another test email, and clunk, broke again.
>
> Doing an 'Outlook /safe' does not solve the problem and I finally
> uninstalled Office 2003, I thought completely. I then turned off the
> computer and disconnected the power for 5 minutes.
>
> I then turned the computer back on and reinstalled Office 2003, and much to
> my surprise, all my settings were still there, so I really didn't get a
> complete uninstall.
>
> At this point I am completely out of ideas. If anyone has seen anything like
> this (and knows the solution), any suggestions would be greatly appreciated.
>
> Thanks again for listening,
>
> Eddie in Loveland
>
> "A television can insult your intelligence, but nothing rubs it in like a
> computer."
>
> PS. Sorry about the crosspost...I'm desperate!
>
>
>

Brian
Fri Jul 11 10:38:26 PDT 2008

Dave R <Dave R@discussions.microsoft.com> wrote:

> OK to make it a little weirder, I have been searching this topic too.
> I have 'all of a sudden' started to experience outgoing email
> problems. I am receiving a different error - task my.email -
> sending' reported error (0x800CCC13) : unable to connect to the
> network. Check your network connection or modem. OK - I tried
> uninstalling Norton Internet (which didn't help) I tried uninstalling
> Outlook 2003 and re-installing (which didn't help). I have several
> accounts in Outlook which will receive email but will not let me send
> out. I tried sending from three different accounts in Outlook 2003
> and I get the same message. OK it gets weirder - I downloaded
> Microsoft Live Mail and installed my accounts and all accounts are
> functional. This isn't a Go-Daddy issue, nor is it an Norton issue.
> I left an email in the outbox and it was sent to an AOL address. It
> sends me an email that either reads 'RSET' or 'QUIT' in it. I tried
> the Outlook repair tool which also didn't fix it. Ideas?

Did you apply last Tuesday's updates? At least one of them seems to cause
problems like this.
--
Brian Tillman [MVP-Outlook]

DaveR
Fri Jul 11 10:58:02 PDT 2008

Yes I have been faithful on doing all the updates. I believe the problem
started about June 21st.

"Brian Tillman" wrote:

> Dave R <Dave R@discussions.microsoft.com> wrote:
>
> > OK to make it a little weirder, I have been searching this topic too.
> > I have 'all of a sudden' started to experience outgoing email
> > problems. I am receiving a different error - task my.email -
> > sending' reported error (0x800CCC13) : unable to connect to the
> > network. Check your network connection or modem. OK - I tried
> > uninstalling Norton Internet (which didn't help) I tried uninstalling
> > Outlook 2003 and re-installing (which didn't help). I have several
> > accounts in Outlook which will receive email but will not let me send
> > out. I tried sending from three different accounts in Outlook 2003
> > and I get the same message. OK it gets weirder - I downloaded
> > Microsoft Live Mail and installed my accounts and all accounts are
> > functional. This isn't a Go-Daddy issue, nor is it an Norton issue.
> > I left an email in the outbox and it was sent to an AOL address. It
> > sends me an email that either reads 'RSET' or 'QUIT' in it. I tried
> > the Outlook repair tool which also didn't fix it. Ideas?
>
> Did you apply last Tuesday's updates? At least one of them seems to cause
> problems like this.
> --
> Brian Tillman [MVP-Outlook]
>
>

Brian
Fri Jul 11 11:47:35 PDT 2008

Dave R <DaveR@discussions.microsoft.com> wrote:

> Yes I have been faithful on doing all the updates. I believe the
> problem started about June 21st.

I'd start with a new mail profile and redefine all the accounts from
scratch.
--
Brian Tillman [MVP-Outlook]

DaveR
Fri Jul 11 21:37:01 PDT 2008

Actually I tried deleting and reinstalling email accounts to no success. I
know it isn't an account issue because everything works in Windows Live Mail.
Here is another kicker... when sending a test mail when setting up an
account it goes through no problem! Argh.

"Brian Tillman" wrote:

> Dave R <DaveR@discussions.microsoft.com> wrote:
>
> > Yes I have been faithful on doing all the updates. I believe the
> > problem started about June 21st.
>
> I'd start with a new mail profile and redefine all the accounts from
> scratch.
> --
> Brian Tillman [MVP-Outlook]
>
>

Brian
Mon Jul 14 06:20:43 PDT 2008

Dave R <DaveR@discussions.microsoft.com> wrote:

> Actually I tried deleting and reinstalling email accounts to no
> success.

Not the same thing.

> I know it isn't an account issue because everything works
> in Windows Live Mail.

Not a valid conclusion.

> Here is another kicker... when sending a test
> mail when setting up an account it goes through no problem! Argh.

The Test Account Settings feature does not do a complete end-to-end test.
--
Brian Tillman [MVP-Outlook]

DaveR
Mon Jul 14 14:17:03 PDT 2008

Brian I realize that it is not the same thing by creating a new account
versus reinstalling another account. My statement regarding Live Mail was to
confirm that the mailing accounts and or my ISP and or my Norton Internet are
not inflicting the problem. I did not know that the Test Account Features
was not a end-to-end test. Here is my dilemma... I need my current email
addresses to work with the software as they are not so simple to change. A
couple of the addresses are business addresses. I will attempt to create a
new account then open a mail account using Microsoft Outlook. If I make
progress I will report but that still doesn't address my needs.

"Brian Tillman" wrote:

> Dave R <DaveR@discussions.microsoft.com> wrote:
>
> > Actually I tried deleting and reinstalling email accounts to no
> > success.
>
> Not the same thing.
>
> > I know it isn't an account issue because everything works
> > in Windows Live Mail.
>
> Not a valid conclusion.
>
> > Here is another kicker... when sending a test
> > mail when setting up an account it goes through no problem! Argh.
>
> The Test Account Settings feature does not do a complete end-to-end test.
> --
> Brian Tillman [MVP-Outlook]
>

Brian
Tue Jul 15 05:13:46 PDT 2008

Dave R <DaveR@discussions.microsoft.com> wrote:

> Brian I realize that it is not the same thing by creating a new
> account versus reinstalling another account.

Read what I said again. I said create a new mail PROFILE, not a new
account.
--
Brian Tillman [MVP-Outlook]

Sam
Tue Jul 15 13:16:02 PDT 2008

I am having the same experience with Outlook 07 - getting error message
80042108 - Mediacom said it's not their problem. I've started deleting
updates but am having no luck yet.
--
Sam


"F. Edwin Felty" wrote:

> This problem started yesterday morning about 1000. Previously, Outlook has
> worked without fail for about 6 months, when I had to replace a failing
> harddrive with a clean install. If I try to send an email, the send fails
> with the error 0x80042109. If I send a 'test your settings' email, I get a
> more verbose message that says the server was found, but did not respond.
> Now, the details:
>
> I found 2 articles about the error 0x80042109 that talked about 'being on
> the MSN network and trying to send through another system', but I have no
> connection to MSN.
>
> I have my own domain name and email address package through 'Godaddy'.
>
> There are two other email addresses in this domain/email package that are
> unaffected.
>
> Yesterday I spent about 2 hours on the phone with 'Godaddy' tech support,
> examined all settings, tried alternate port of 587 and 3535 for SMTP and
> finally, the tech said I should call my ISP. The theory being that, since
> everything was in order, Comcast must be blocking my access. Since I'm not
> using Comcast's email system, I found this puzzling, but called them anyway.
>
> Comcast checked the line and pinged my modem and pronounced it 'not their
> problem'.
>
> I have run a 'detect and repair' that 'Completed Successfully' and a
> 'scanpst.exe' that found 6 errors that it repaired, with no change in the
> problem.
>
> I disables the windows firewall and the Avast antivirus v. 4.8 and still
> doesn't work.
> I waited overnight to see if the problem disappeared as glitches sometime
> do, but no joy.
>
> Interestingly enough, Outlook automatically does a 'Send/Receive' at 5
> minute intervals, and the email I had been trying to send for 24 hours, went
> out at 0959. I tried to send another test email, and clunk, broke again.
>
> Doing an 'Outlook /safe' does not solve the problem and I finally
> uninstalled Office 2003, I thought completely. I then turned off the
> computer and disconnected the power for 5 minutes.
>
> I then turned the computer back on and reinstalled Office 2003, and much to
> my surprise, all my settings were still there, so I really didn't get a
> complete uninstall.
>
> At this point I am completely out of ideas. If anyone has seen anything like
> this (and knows the solution), any suggestions would be greatly appreciated.
>
> Thanks again for listening,
>
> Eddie in Loveland
>
> "A television can insult your intelligence, but nothing rubs it in like a
> computer."
>
> PS. Sorry about the crosspost...I'm desperate!
>
>
>

dozzer
Thu Jul 17 16:06:02 PDT 2008

Hi, Folks:

My Outlook failed about 3 weeks or so ago and I use yahoo as my email.
Previous to the failure Outlook was working fine (I have Vista and MS Office
Suite Prof 2007). All of a sudden I could not receive or send email through
Outlook. I also have comcast as my ISP. I, of course, was able to pick up
my email at yahoo by just logging in to yahoo mail. Hence my lateness in
addressing the problem.

This morning a neighbor asked me if I was having problem with Outlook
sending and receiving email. WOW..it wasn't just me...So, I thought I would
get on the problem by checking here first. I usually find solutions. But,
this thread did not give me any ideas except to contact comcast...Is that
what the solution is? Or, has there been some MS patch that may have screwed
everything up.

If there is a MS expert monitoring this user group, I would appreciate some
feedback from Microsoft.

Please respond and thank you.

DaveR
Sat Jul 19 07:09:01 PDT 2008

Sorrry Brian I didn't pick up on that the first time. Please let me know if
I have this correct: To install a new profile in Outlook 2003 I would 1) hit
Tools 2) Email Accounts 3) Directory? Is that right? Thanks!

Dave

"Brian Tillman" wrote:

> Dave R <DaveR@discussions.microsoft.com> wrote:
>
> > Brian I realize that it is not the same thing by creating a new
> > account versus reinstalling another account.
>
> Read what I said again. I said create a new mail PROFILE, not a new
> account.
> --
> Brian Tillman [MVP-Outlook]
>
>

Gordon
Sat Jul 19 07:54:08 PDT 2008

"Dave R" <DaveR@discussions.microsoft.com> wrote in message
news:81F30ABF-1C5A-439E-8F73-F770D61BD967@microsoft.com...
> Sorrry Brian I didn't pick up on that the first time. Please let me know
> if
> I have this correct: To install a new profile in Outlook 2003 I would 1)
> hit
> Tools 2) Email Accounts 3) Directory? Is that right? Thanks!
>

Nope! Control Panel-Mail-Show profiles-Add.

Brian
Mon Jul 21 19:22:22 PDT 2008

Dave R <DaveR@discussions.microsoft.com> wrote:

> Sorrry Brian I didn't pick up on that the first time. Please let me
> know if I have this correct: To install a new profile in Outlook 2003
> I would 1) hit Tools 2) Email Accounts 3) Directory? Is that right?

That is incorect. In Control Panel, open the Mail applet, then click Show
Profiles>Add.
--
Brian Tillman [MVP-Outlook]

tim
Tue Jul 29 19:56:02 PDT 2008

I dont have a answer for you, but I can say i spent 2hrs 40 min with an ISP
on the phone and recieved no help and I dell support where i spent 1hr and 29
minutes with solutions. I also have microsoft 2003 version. I tried
uninstalling and reinstalling to no prevail I just keep receinging the same
error code as you listed if you find solutions let me know and I'll do the
same.,

"F. Edwin Felty" wrote:

> This problem started yesterday morning about 1000. Previously, Outlook has
> worked without fail for about 6 months, when I had to replace a failing
> harddrive with a clean install. If I try to send an email, the send fails
> with the error 0x80042109. If I send a 'test your settings' email, I get a
> more verbose message that says the server was found, but did not respond.
> Now, the details:
>
> I found 2 articles about the error 0x80042109 that talked about 'being on
> the MSN network and trying to send through another system', but I have no
> connection to MSN.
>
> I have my own domain name and email address package through 'Godaddy'.
>
> There are two other email addresses in this domain/email package that are
> unaffected.
>
> Yesterday I spent about 2 hours on the phone with 'Godaddy' tech support,
> examined all settings, tried alternate port of 587 and 3535 for SMTP and
> finally, the tech said I should call my ISP. The theory being that, since
> everything was in order, Comcast must be blocking my access. Since I'm not
> using Comcast's email system, I found this puzzling, but called them anyway.
>
> Comcast checked the line and pinged my modem and pronounced it 'not their
> problem'.
>
> I have run a 'detect and repair' that 'Completed Successfully' and a
> 'scanpst.exe' that found 6 errors that it repaired, with no change in the
> problem.
>
> I disables the windows firewall and the Avast antivirus v. 4.8 and still
> doesn't work.
> I waited overnight to see if the problem disappeared as glitches sometime
> do, but no joy.
>
> Interestingly enough, Outlook automatically does a 'Send/Receive' at 5
> minute intervals, and the email I had been trying to send for 24 hours, went
> out at 0959. I tried to send another test email, and clunk, broke again.
>
> Doing an 'Outlook /safe' does not solve the problem and I finally
> uninstalled Office 2003, I thought completely. I then turned off the
> computer and disconnected the power for 5 minutes.
>
> I then turned the computer back on and reinstalled Office 2003, and much to
> my surprise, all my settings were still there, so I really didn't get a
> complete uninstall.
>
> At this point I am completely out of ideas. If anyone has seen anything like
> this (and knows the solution), any suggestions would be greatly appreciated.
>
> Thanks again for listening,
>
> Eddie in Loveland
>
> "A television can insult your intelligence, but nothing rubs it in like a
> computer."
>
> PS. Sorry about the crosspost...I'm desperate!
>
>
>

Milly
Tue Jul 29 20:30:19 PDT 2008

TGo the OP, increase your server send/receive interval as well as any
antivirus integration with Outlook (both scanning incoming and outgoing
mail).

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tim in pa asked:

| I dont have a answer for you, but I can say i spent 2hrs 40 min with
| an ISP on the phone and recieved no help and I dell support where i
| spent 1hr and 29 minutes with solutions. I also have microsoft 2003
| version. I tried uninstalling and reinstalling to no prevail I just
| keep receinging the same error code as you listed if you find
| solutions let me know and I'll do the same.,
|
| "F. Edwin Felty" wrote:
|
|| This problem started yesterday morning about 1000. Previously,
|| Outlook has worked without fail for about 6 months, when I had to
|| replace a failing harddrive with a clean install. If I try to send
|| an email, the send fails with the error 0x80042109. If I send a
|| 'test your settings' email, I get a more verbose message that says
|| the server was found, but did not respond. Now, the details:
||
|| I found 2 articles about the error 0x80042109 that talked about
|| 'being on the MSN network and trying to send through another
|| system', but I have no connection to MSN.
||
|| I have my own domain name and email address package through
|| 'Godaddy'.
||
|| There are two other email addresses in this domain/email package
|| that are unaffected.
||
|| Yesterday I spent about 2 hours on the phone with 'Godaddy' tech
|| support, examined all settings, tried alternate port of 587 and 3535
|| for SMTP and finally, the tech said I should call my ISP. The theory
|| being that, since everything was in order, Comcast must be blocking
|| my access. Since I'm not using Comcast's email system, I found this
|| puzzling, but called them anyway.
||
|| Comcast checked the line and pinged my modem and pronounced it 'not
|| their problem'.
||
|| I have run a 'detect and repair' that 'Completed Successfully' and a
|| 'scanpst.exe' that found 6 errors that it repaired, with no change
|| in the problem.
||
|| I disables the windows firewall and the Avast antivirus v. 4.8 and
|| still doesn't work.
|| I waited overnight to see if the problem disappeared as glitches
|| sometime do, but no joy.
||
|| Interestingly enough, Outlook automatically does a 'Send/Receive' at
|| 5 minute intervals, and the email I had been trying to send for 24
|| hours, went out at 0959. I tried to send another test email, and
|| clunk, broke again.
||
|| Doing an 'Outlook /safe' does not solve the problem and I finally
|| uninstalled Office 2003, I thought completely. I then turned off the
|| computer and disconnected the power for 5 minutes.
||
|| I then turned the computer back on and reinstalled Office 2003, and
|| much to my surprise, all my settings were still there, so I really
|| didn't get a complete uninstall.
||
|| At this point I am completely out of ideas. If anyone has seen
|| anything like this (and knows the solution), any suggestions would
|| be greatly appreciated.
||
|| Thanks again for listening,
||
|| Eddie in Loveland
||
|| "A television can insult your intelligence, but nothing rubs it in
|| like a computer."
||
|| PS. Sorry about the crosspost...I'm desperate!