We have a custom form that we use in Outlook for time off requests.
Basically the user opens the form, it automatically populates the "To" field
w/ her manager (pulled from AD) and she fills in the time off and sends it
along. The manager opens it, clicks Approve or Reject and if its approved a
message is sent to the user and also a copy goes to our corporate payroll.
The time off is also entered into both the user and manager's calendar.
We're having problems on a user that is running Office 2007 (with SP1).
When he tries to approve the time off it appears to send and then he gets an
error message stating "Outlook does not recognize one or more names." If he
looks in his sent items the "approved" message isn't there but the time off
will show up in his calendar. The user requesting the time off never gets a
response and neither does our corporate payroll dept.
When this initially started happening one of our IT guys recreated his login
profile on his desktop -- so he started with a clean profile. That appeared
to resolve the problem but now (after a couple of days) it's back.
This form was written by a previous employee so we're pretty limited in
terms of how it was setup and making changes to the actual form without some
guidance. Any ideas?