Values of fields FROM and TO are not displayed

Hi

We have the following issue with one of our business partners.
Sometimes when we exchange emails, the fields FROM and TO are blank in the
incoming messages header in Outlook.
We are using Exchange 2003 SP2 in Japanese with Outlook 2003 in Japanese.
Our business partner is using Exchange 2000 SP3 English with Outlook 2003 and
2007.

It sounds the problem is only happening between our 2 systems. None of us
has the same issue with other business partners...

Any idea about what causes the problem?

Yann

Pat
Tue Jul 22 19:48:59 PDT 2008

Are these "missing" information happening on both sides of the mail
exchange, or only on one side (which one)?

If you look at the message headers (View|Options), can you see the 'To:'
and 'From:' header lines?

And finally, are the messages encoded in Japanese (ISO-2022-JP) or
Western encoding?

Yann Sanchez wrote:
> Hi
>
> We have the following issue with one of our business partners.
> Sometimes when we exchange emails, the fields FROM and TO are blank in the
> incoming messages header in Outlook.
> We are using Exchange 2003 SP2 in Japanese with Outlook 2003 in Japanese.
> Our business partner is using Exchange 2000 SP3 English with Outlook 2003 and
> 2007.
>
> It sounds the problem is only happening between our 2 systems. None of us
> has the same issue with other business partners...
>
> Any idea about what causes the problem?
>
> Yann

YannSanchez
Wed Jul 23 19:28:12 PDT 2008

> Are these "missing" information happening on both sides of the mail
> exchange, or only on one side (which one)?
I could confirm only one side : when my company receives an email from them
(but it is not for each mail, only some of them. Even for the same sender,
somethimes the problem occurs, sometimes not).

> If you look at the message headers (View|Options), can you see the 'To:'
> and 'From:' header lines?
It depends.
In some cases (HTML message) they don't appear. I can only find in the
header a line "(envelope-from <xxxx@xxx.com>);" which contains the address of
the sender.
In other cases (text message) they appear in the header and the header is
displayed in the message body, before the real body contents.

> And finally, are the messages encoded in Japanese (ISO-2022-JP) or
> Western encoding?
Some in Western encoding and some in unicode UTF-8.
But it doesn't sound related to this property as in both encoding cases we
have messages for which it is displayed and other for which it is not.

Thank you for your help

Pat
Wed Jul 23 20:39:37 PDT 2008

If there are indeed no 'To:' and 'From:' lines in the headers, then
Outlook cannot display them. This is an issue of the sending email
client or server; nothing wrong on your side.

Yann Sanchez wrote:
>> Are these "missing" information happening on both sides of the mail
>> exchange, or only on one side (which one)?
> I could confirm only one side : when my company receives an email from them
> (but it is not for each mail, only some of them. Even for the same sender,
> somethimes the problem occurs, sometimes not).
>
>> If you look at the message headers (View|Options), can you see the 'To:'
>> and 'From:' header lines?
> It depends.
> In some cases (HTML message) they don't appear. I can only find in the
> header a line "(envelope-from <xxxx@xxx.com>);" which contains the address of
> the sender.
> In other cases (text message) they appear in the header and the header is
> displayed in the message body, before the real body contents.
>
>> And finally, are the messages encoded in Japanese (ISO-2022-JP) or
>> Western encoding?
> Some in Western encoding and some in unicode UTF-8.
> But it doesn't sound related to this property as in both encoding cases we
> have messages for which it is displayed and other for which it is not.
>
> Thank you for your help