=?Utf-8?Q?Can_not_read_=C3=A5=2C_=C3=A4_and_=C3=B6_in_some_?=

I have Outlook 2007 (English). In some incoming messages the letters �å, �ä
and �ö has disapered. They are replaced wih a empty space or a black square
with a white ? in the middle. I know that some of this messages are sent with
a Nokia N72 and Nokia E71 mobile phone. This do not happen when I send a
message to my self with Outlook 2007. This was not a problem when I used
Outlook 2003 (Swedish)

Roady
Fri Aug 15 14:52:19 PDT 2008

Sounds like an encoding issue to me. Verify that the messages with the
mobile phone with proper encoding information in the message header. To
manually overrule encoding information you can open the message and use
Other-> Actions-> Encoding
However, often the character information has been lost already so it will
have little effect.

Does the message display correctly when you look at it via your web based
inbox?

If it is correct there, it could be that the message got corrupted by a mail
scanning tool that you might have installed. Disable this integration and
request them to resend the message.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Peter A-son" <PeterAson@discussions.microsoft.com> wrote in message
news:776AC0BB-7F78-421A-8533-A35C87585340@microsoft.com...
> I have Outlook 2007 (English). In some incoming messages the letters Ã?Ã¥,
> �ä
> and �ö has disapered. They are replaced wih a empty space or a black
> square
> with a white ? in the middle. I know that some of this messages are sent
> with
> a Nokia N72 and Nokia E71 mobile phone. This do not happen when I send a
> message to my self with Outlook 2007. This was not a problem when I used
> Outlook 2003 (Swedish)

Pat
Sun Aug 17 20:59:51 PDT 2008

As Robert has already mentioned, this is an encoding problem. If the=20
sender does not specify the correct encoding (Western European, or=20
UTF8), then the receiving mail client cannot know what character set is=20
used in the message.

Local language email clients assume their own language for unspecified=20
incoming mail; that's why your Swedish version of Outlook recognized=20
incoming messages correctly.

Check if Outlook 2007 has an option to specify the default encoding for=20
incoming messages.

Peter A-son wrote:
> I have Outlook 2007 (English). In some incoming messages the letters =C3=
=85=C3=A5, =C3=84=C3=A4=20
> and =C3=96=C3=B6 has disapered. They are replaced wih a empty space or =
a black square=20
> with a white ? in the middle. I know that some of this messages are sen=
t with=20
> a Nokia N72 and Nokia E71 mobile phone. This do not happen when I send =
a=20
> message to my self with Outlook 2007. This was not a problem when I use=
d=20
> Outlook 2003 (Swedish)