"Operation failed" when trying to save

For two days I've been getting an "Operation Failed" message when trying to
save mail to my usual place (not in Outlook's personal folders).

I have run the Office 2007 diagnostics and no problem was reported.

I tried to run "repair" Microsoft Office from the Control Panel, but got the
following message:
"Error 1310. Error writing to file: C:\config.msi\9766d.rbf
Verify that you have access to that directory"

I have failed to even find that file or folder on my hard drive. I also do
not know if the latter problem has anything to do with my Outlook problem.

I have "repaired" Office 2007 in the past with no problem. The most recent
software I have installed is Carbonite, the online storage program, and ESET
NOD32 antivirus. However, they produced no immediate problem with Outlook. I
have also tried disabling both programs to see if I can save my mail, but it
made no difference.

Thanks in advance
Wayne

vrabbit
Mon Jul 14 16:15:01 PDT 2008

I get the Error 1310 error when trying to repair Office 2007, too. I find
the file c:\config.msi\8ca7e6.rbf and have permissions for it--but I still
cannot do a repair. I am having trouble saving files without getting an
error and then it will not save when I tell it to go ahead and save the file.


--
vrabbit


"mtl" wrote:

> For two days I've been getting an "Operation Failed" message when trying to
> save mail to my usual place (not in Outlook's personal folders).
>
> I have run the Office 2007 diagnostics and no problem was reported.
>
> I tried to run "repair" Microsoft Office from the Control Panel, but got the
> following message:
> "Error 1310. Error writing to file: C:\config.msi\9766d.rbf
> Verify that you have access to that directory"
>
> I have failed to even find that file or folder on my hard drive. I also do
> not know if the latter problem has anything to do with my Outlook problem.
>
> I have "repaired" Office 2007 in the past with no problem. The most recent
> software I have installed is Carbonite, the online storage program, and ESET
> NOD32 antivirus. However, they produced no immediate problem with Outlook. I
> have also tried disabling both programs to see if I can save my mail, but it
> made no difference.
>
> Thanks in advance
> Wayne