E-mail folder vanishes when doing a drag/drop to a Personal Folder

I have a user who created a new Personal Folder in her Outlook and then
proceeded to drag another folder from her regular Inbox to the new folder but
when she dropped it there the only thing that happened is that the Folder is
gone from her Inbox and does nto show up in the new personal folder.

Tried doing searches and have expanded ALL of her trees but we cannot find
that folder any where. Any ideas on what may have happened?

User is using Outlook 2003 with the Use Cached Exchange Mode option turned on.

Vince
Thu Aug 21 10:57:46 PDT 2008

It's a long shot but maybe the item(s) are in the root of the Personal
Folder. Is a folder of stuff or just the items themselves.

"Steve Naylor" <Steve Naylor@discussions.microsoft.com> wrote in message
news:448E3B1B-F32B-4360-876C-B48469E07AB6@microsoft.com...
> I have a user who created a new Personal Folder in her Outlook and then
> proceeded to drag another folder from her regular Inbox to the new folder
> but
> when she dropped it there the only thing that happened is that the Folder
> is
> gone from her Inbox and does nto show up in the new personal folder.
>
> Tried doing searches and have expanded ALL of her trees but we cannot find
> that folder any where. Any ideas on what may have happened?
>
> User is using Outlook 2003 with the Use Cached Exchange Mode option turned
> on.

SteveNaylor
Thu Aug 21 11:14:04 PDT 2008

She was dragging the individual items.

"Vince Averello [MVP - Outlook]" wrote:

> It's a long shot but maybe the item(s) are in the root of the Personal
> Folder. Is a folder of stuff or just the items themselves.
>
> "Steve Naylor" <Steve Naylor@discussions.microsoft.com> wrote in message
> news:448E3B1B-F32B-4360-876C-B48469E07AB6@microsoft.com...
> > I have a user who created a new Personal Folder in her Outlook and then
> > proceeded to drag another folder from her regular Inbox to the new folder
> > but
> > when she dropped it there the only thing that happened is that the Folder
> > is
> > gone from her Inbox and does nto show up in the new personal folder.
> >
> > Tried doing searches and have expanded ALL of her trees but we cannot find
> > that folder any where. Any ideas on what may have happened?
> >
> > User is using Outlook 2003 with the Use Cached Exchange Mode option turned
> > on.
>
>

SteveNaylor
Thu Aug 21 11:23:01 PDT 2008

I am having her do an Advanced Search of all of her personal folders to see
if they are there.

"Vince Averello [MVP - Outlook]" wrote:

> It's a long shot but maybe the item(s) are in the root of the Personal
> Folder. Is a folder of stuff or just the items themselves.
>
> "Steve Naylor" <Steve Naylor@discussions.microsoft.com> wrote in message
> news:448E3B1B-F32B-4360-876C-B48469E07AB6@microsoft.com...
> > I have a user who created a new Personal Folder in her Outlook and then
> > proceeded to drag another folder from her regular Inbox to the new folder
> > but
> > when she dropped it there the only thing that happened is that the Folder
> > is
> > gone from her Inbox and does nto show up in the new personal folder.
> >
> > Tried doing searches and have expanded ALL of her trees but we cannot find
> > that folder any where. Any ideas on what may have happened?
> >
> > User is using Outlook 2003 with the Use Cached Exchange Mode option turned
> > on.
>
>

SteveNaylor
Thu Aug 21 11:39:01 PDT 2008

I just found out that she explained it wrong the first time. What happened
is that the she created a new personal folder and then created sub folders
inside of it and then began dragging e-mails into the sub folders. She says
that when she was done the sub folders disappeared from the personal folder.

I am thinking that maybe she needs to run the scanpst.exe on it to see if
that does anything. What do you think?

"Vince Averello [MVP - Outlook]" wrote:

> It's a long shot but maybe the item(s) are in the root of the Personal
> Folder. Is a folder of stuff or just the items themselves.
>
> "Steve Naylor" <Steve Naylor@discussions.microsoft.com> wrote in message
> news:448E3B1B-F32B-4360-876C-B48469E07AB6@microsoft.com...
> > I have a user who created a new Personal Folder in her Outlook and then
> > proceeded to drag another folder from her regular Inbox to the new folder
> > but
> > when she dropped it there the only thing that happened is that the Folder
> > is
> > gone from her Inbox and does nto show up in the new personal folder.
> >
> > Tried doing searches and have expanded ALL of her trees but we cannot find
> > that folder any where. Any ideas on what may have happened?
> >
> > User is using Outlook 2003 with the Use Cached Exchange Mode option turned
> > on.
>
>

Vince
Thu Aug 21 11:49:15 PDT 2008

Yeah, good place to start.

"Steve Naylor" <SteveNaylor@discussions.microsoft.com> wrote in message
news:ABABFE7A-2F3A-4DF9-BE1A-CDE2DAAAFB59@microsoft.com...
> I just found out that she explained it wrong the first time. What
> happened
> is that the she created a new personal folder and then created sub folders
> inside of it and then began dragging e-mails into the sub folders. She
> says
> that when she was done the sub folders disappeared from the personal
> folder.
>
> I am thinking that maybe she needs to run the scanpst.exe on it to see if
> that does anything. What do you think?