Email attachments disappear when sent to others

Whenever I send an attachment through Outlook, the recipient receives the
email without the attachment.

It happens to all attachments regardless of who I send it to and the format
of the file (eg PDF, Word, jpg, etc). If send the same attachment through web
mail or from another computer, the attachment remains intact and is received
in the email.

I've tried turning off my Anti-Virus program but that's not made any
difference, so I'm assuming the issue must be within Outlook itself.

I'm using Outlook 2002 SP3 on Windows XP.

Help!

Milly
Wed May 14 20:26:28 PDT 2008

send using Plain Text in Outlook.

--=20
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading. =20

"neuRODic" <neuRODic@discussions.microsoft.com> wrote in message =
news:A02B7DD3-4E7A-442C-A0E3-F256A08744F7@microsoft.com...
Whenever I send an attachment through Outlook, the recipient receives =
the=20
email without the attachment.=20

It happens to all attachments regardless of who I send it to and the =
format=20
of the file (eg PDF, Word, jpg, etc). If send the same attachment =
through web=20
mail or from another computer, the attachment remains intact and is =
received=20
in the email.

I've tried turning off my Anti-Virus program but that's not made any=20
difference, so I'm assuming the issue must be within Outlook itself.=20

I'm using Outlook 2002 SP3 on Windows XP.

Help!

neuRODic
Wed May 14 22:01:00 PDT 2008

"Milly Staples [MVP - Outlook]" wrote:
> send using Plain Text in Outlook.


Hi Milly,

Thanks for the response, but it makes no difference. I've tried sending
emails in plain text, Rich Text and HTML. The email message always gets
through but the attachment never does.

I've been through testing with my ISP and the issue definitely appears to be
with Outlook, as attachments reach the recipient if I use my ISP's webmail.

Roady
Thu May 15 02:37:30 PDT 2008

Turning off your virus scanner is not the same as disabling its integration
with Outlook. See the documentation of your virus scanner on how to do that
properly.

In addition try sending in Outlook Safe Mode and post back the results;
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"neuRODic" <neuRODic@discussions.microsoft.com> wrote in message
news:0F7F00E3-7703-4041-9B4A-14C07C3DD0C6@microsoft.com...
> "Milly Staples [MVP - Outlook]" wrote:
>> send using Plain Text in Outlook.
>
>
> Hi Milly,
>
> Thanks for the response, but it makes no difference. I've tried sending
> emails in plain text, Rich Text and HTML. The email message always gets
> through but the attachment never does.
>
> I've been through testing with my ISP and the issue definitely appears to
> be
> with Outlook, as attachments reach the recipient if I use my ISP's
> webmail.
>

Brian
Thu May 15 06:18:19 PDT 2008

neuRODic <neuRODic@discussions.microsoft.com> wrote:

> Whenever I send an attachment through Outlook, the recipient receives
> the email without the attachment.
>
> It happens to all attachments regardless of who I send it to and the
> format of the file (eg PDF, Word, jpg, etc). If send the same
> attachment through web mail or from another computer, the attachment
> remains intact and is received in the email.
>
> I've tried turning off my Anti-Virus program but that's not made any
> difference, so I'm assuming the issue must be within Outlook itself.
>
> I'm using Outlook 2002 SP3 on Windows XP.

Make sure you're not sending Rich Text to this particular recipient. If
they are in your Contacts folder, open their Contacts record and
double-click the e-mail address. Make sure the "Internet Format" drop-doewn
at the bottom says "Let Outlook decide the best sending format". Also, in
Outlook's main windows click Tools>Options>Mail Format>Internet Format. In
the "Outlook Rich Text options" section, make sure the drop-down contains
"Convert to HTML format" or "Convert to Plain Text format".
--
Brian Tillman [MVP-Outlook]