Perhaps html encoding

Hi,
I've got signatures set up on everyone's email in the office, nice
HTML graphicy signatures.
When people using Outlook send to Outlook Express users, all the
images and formatting is lost.
OE recognises it as an HTML email, but looses most of the formatting.
Additionally, If I forward a message with an attachement from Outlook
to an OE user, the attachment seems lost. It's clear by the message
size that the "data" is still there, but it's not showed as an
attachment. If the message is forwarded as plain text however the
attachment is A-OK.
Are there any tweaks on either the Outlook or OE side that would
correct this?
Steven

Brian
Wed Apr 30 05:40:18 PDT 2008

Steven Hook <hook.steven@gmail.com> wrote:

> I've got signatures set up on everyone's email in the office, nice
> HTML graphicy signatures.
> When people using Outlook send to Outlook Express users, all the
> images and formatting is lost.
> OE recognises it as an HTML email, but looses most of the formatting.

Are you sure it's not being sent as Rich Text?

> Additionally, If I forward a message with an attachement from Outlook
> to an OE user, the attachment seems lost. It's clear by the message
> size that the "data" is still there, but it's not showed as an
> attachment. If the message is forwarded as plain text however the
> attachment is A-OK.

This is another indication that the message is being sent from Outlook in
Rich Text format because Outlook Express can't handle that format and
ignores any attachment it sees in messages of that format.
--
Brian Tillman [MVP-Outlook]

Steven
Wed Apr 30 05:55:42 PDT 2008

On Apr 30, 2:40=A0pm, "Brian Tillman" <tillman1...@yahoo.com> wrote:
> Steven Hook <hook.ste...@gmail.com> wrote:
> > I've got signatures set up on everyone's email in the office, nice
> > HTML graphicy signatures.
> > When people using Outlook send to Outlook Express users, all the
> > images and formatting is lost.
> > OE recognises it as an HTML email, but looses most of the formatting.
>
> Are you sure it's not being sent as Rich Text?

I'm sure - I've actually tried both options - the HTML option is
selected, but I don't know how to check the actual encoding of the
sent message.

>
> > Additionally, If I forward a message with an attachement from Outlook
> > to an OE user, the attachment seems lost. It's clear by the message
> > size that the "data" is still there, but it's not showed as an
> > attachment. If the message is forwarded as plain text however the
> > attachment is A-OK.
>
> This is another indication that the message is being sent from Outlook in
> Rich Text format because Outlook Express can't handle that format and
> ignores any attachment it sees in messages of that format.

How do I check this? Under options - in the Format sectiosn HTML is
definately selected.
we have a mail-to-fax system, and I know if I choose "Rich Text" the
fax can't read the email to send it, but it does send emails I send it
using the HTML settings.
PS. Outlook 2007....

> --
> Brian Tillman [MVP-Outlook]

Brian
Thu May 01 05:36:20 PDT 2008

Steven Hook <hook.steven@gmail.com> wrote:

> I'm sure - I've actually tried both options - the HTML option is
> selected, but I don't know how to check the actual encoding of the
> sent message.

Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3. This
should bring up the Message Source window. Look at the MIME headers and see
if there is a "TNEF" section and a WINMAIL.DAT attachment.
--
Brian Tillman [MVP-Outlook]

Steven
Tue May 06 06:33:02 PDT 2008

On May 1, 2:36=A0pm, "Brian Tillman" <tillman1...@yahoo.com> wrote:
> Steven Hook <hook.ste...@gmail.com> wrote:
> > I'm sure - I've actually tried both options - the HTML option is
> > selected, but I don't know how to check the actual encoding of the
> > sent message.
>
> Examine it in OE. =A0While viewing the nessage in Inbox, press Ctrl-F3. =
=A0This
> should bring up the Message Source window. =A0Look at the MIME headers and=
see
> if there is a "TNEF" section and a WINMAIL.DAT attachment.
> --
> Brian Tillman [MVP-Outlook]

What do these two things mean?
Steven

Brian
Wed May 07 04:45:08 PDT 2008

Steven Hook <hook.steven@gmail.com> wrote:

> On May 1, 2:36 pm, "Brian Tillman" <tillman1...@yahoo.com> wrote:
>>
>> Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3.
>> This should bring up the Message Source window. Look at the MIME
>> headers and see if there is a "TNEF" section and a WINMAIL.DAT
>> attachment. --
>> Brian Tillman [MVP-Outlook]
>
> What do these two things mean?

They mean that the message is in Rich Text format.
--
Brian Tillman [MVP-Outlook]

Steven
Thu May 08 04:12:40 PDT 2008

On May 7, 1:45=A0pm, "Brian Tillman" <tillman1...@yahoo.com> wrote:
> Steven Hook <hook.ste...@gmail.com> wrote:
> > On May 1, 2:36 pm, "Brian Tillman" <tillman1...@yahoo.com> wrote:
>
> >> Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3.
> >> This should bring up the Message Source window. Look at the MIME
> >> headers and see if there is a "TNEF" section and a WINMAIL.DAT
> >> attachment. --
> >> Brian Tillman [MVP-Outlook]
>
> > What do these two things mean?
>
> They mean that the message is in Rich Text format.
> --
> Brian Tillman [MVP-Outlook]

Hey.
It does have both.
So it must be an outlook 2007 setting?
Steven

Brian
Thu May 08 04:52:26 PDT 2008

Steven Hook <hook.steven@gmail.com> wrote:

> It does have both.
> So it must be an outlook 2007 setting?

How do you include the images inthe message? Is it everyone using OE that
cannot see the images, or only specific people?
--
Brian Tillman [MVP-Outlook]

Steven
Thu May 08 05:32:44 PDT 2008

On May 8, 1:52=A0pm, "Brian Tillman" <tillman1...@yahoo.com> wrote:
> Steven Hook <hook.ste...@gmail.com> wrote:
> > It does have both.
> > So it must be an outlook 2007 setting?
>
> How do you include the images inthe message? =A0Is it everyone using OE th=
at
> cannot see the images, or only specific people?
> --
> Brian Tillman [MVP-Outlook]

All OE clients.
The signatures are HTML "pages" sitting on our web server - designed
in dreamweaver, they are just <included> (so the web dev guy tells me)
at the botom of the message. they are saved as a signature and
automatically apear when you create a new message. But what's most
irritating is that even attachemnts don't show in OE.
Steven

Brian
Thu May 08 12:11:00 PDT 2008

Steven Hook <hook.steven@gmail.com> wrote:

> The signatures are HTML "pages" sitting on our web server - designed
> in dreamweaver, they are just <included> (so the web dev guy tells me)
> at the botom of the message. they are saved as a signature and
> automatically apear when you create a new message. But what's most
> irritating is that even attachemnts don't show in OE.

See if something here helps:
http://www.howto-outlook.com/howto/signatures.htm
--
Brian Tillman [MVP-Outlook]

Steven
Thu May 08 12:57:08 PDT 2008

On May 8, 9:11=A0pm, "Brian Tillman" <tillman1...@yahoo.com> wrote:
> Steven Hook <hook.ste...@gmail.com> wrote:
> > The signatures are HTML "pages" sitting on our web server - designed
> > in dreamweaver, they are just <included> (so the web dev guy tells me)
> > at the botom of the message. they are saved as a signature and
> > automatically apear when you create a new message. But what's most
> > irritating is that even attachemnts don't show in OE.
>
> See if something here helps:http://www.howto-outlook.com/howto/signatures.=
htm
> --
> Brian Tillman [MVP-Outlook]

Thanks - looks good.
It seems the problem is more with the fact that outlook is sending
rich text emails even tho HTML is selected.
Steven