Re: Outlook stops sending and receiving by VanguardLH
VanguardLH
Sun Jun 15 12:17:43 PDT 2008
"Antares 531" wrote in
<news:gaoa54ti9m2kin2l62r3qtt7i3qdoodf3u@4ax.com>:
> On Sun, 15 Jun 2008 13:03:13 -0500, VanguardLH <V@nguard.LH> wrote:
>
>>"Antares 531" wrote in
>><news:vp9a54p9nq4424mnj4dlhmiqensbkl563a@4ax.com>:
>>
>>> "Chris" wrote:
>>>
>>>> We have one Vista machine with Outlook 2007, 2-3 times a day it
>>>> stops sending and receiving until the PC is rebooted, after a reboot
>>>> it is fine for a few hours. I have reinstalled Outlook but it is
>>>> still a problem. All the other machines have XPP and Outlook 2007
>>>> and don't have a problem.
>>>>
>>>> Has anyone seen this problem? Should I downgrade the pc to XPP?
>>>
>>> I have a similar problem with Outlook on a desktop computer running
>>> Windows XP Pro, SP3. I have MS Office 2007 on this computer. When
>>> Outlook goes catatonic I can use the Ctrl-Alt-Del function then "End"
>>> the Outlook entries shown there. This usually clears the problem for
>>> a few hours, but I have not found a permanent cure. Gordon
>>
>>Entries? You have more than one instance of outlook.exe running?
>>There's your problem. Outlook demands write access to the .pst file.
>>Multiple instances of outlook.exe trying to write to the same file but
>>some of which will get locked out means they hang. Apparently you
>>tried to exit Outlook but it did not exit, or you started another
>>instance of Outlook when one was already running (and did not use the
>>/recycle switch on the command line used to open Outlook again).
>>
>>Multiple instances of outlook.exe could also be Chris' problem.
>>
> Thanks for your response. This may indeed be the situation, but I
> don't yet know how multiple instances of Outlook came to be running. I
> didn't start a second Outlook window, nor did I notice any hang when I
> tried to exit. It may be a computer glitch that causes the incomplete
> closure of Outlook, but why does it show up only with this one client?
> Gordon
To prevent multiple copies of outlook.exe from loading, make sure any
shortcut you have to load Outlook has the /recycle switch in its command
line. That would include a shortcut in the QuickLaunch toolbar. The
namespace icon added to the desktop for Outlook by its install is not a
shortcut. That means each time you use that icon, it loads another
instance of Outlook. Delete that icon on the desktop (you can hide it,
too) and replace it with a real shortcut and include the /recycle switch
in the command line.