Domain Name Stripping

Good evening!

I wanted to ask if Outlook 2003 (not sure of the SP level...hopefully SP3)
can perform Domain Name Stripping?

Situation is that a client of ours receives e-mails from a third-party web
site that takes orders on their behalf and then e-mails certain users to
notify them that "your client placed an order".

Well, for the last two weeks now there has been a problem when the client
opens up one of those e-mails and hits "Reply to all". All we see is
"joe.blow@" instead of joe.blow@somedomain.com. Now, if we look at the
headers we see this:

joe.blow@ <somedomain.com joe.blow@somedomain.com>

for each of the recipients...some of whom are internal and some of whom are
external.

To me it sounds like the "form" on the third-party's .asp web site has been
changed somehow. They, of course, are extremely confident that the problem
is not on their side.

BTW - our client is running Exchange Server 2007 SP1 (has been for awhile
now).

Thanks,

Cary

PS. Already posted a question in the exchange.admin newsgroup. Just
checking in here to be completely thorough.

Diane
Tue Mar 25 15:21:36 PDT 2008

outlook uses the data it receives - so the problem is with the sending
utility.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
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** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Cary W. Shultz" <cshultz@n0spam.outsourceitcorp.com> wrote in message
news:#aRvQDsjIHA.3740@TK2MSFTNGP03.phx.gbl...
> Good evening!
>
> I wanted to ask if Outlook 2003 (not sure of the SP level...hopefully SP3)
> can perform Domain Name Stripping?
>
> Situation is that a client of ours receives e-mails from a third-party web
> site that takes orders on their behalf and then e-mails certain users to
> notify them that "your client placed an order".
>
> Well, for the last two weeks now there has been a problem when the client
> opens up one of those e-mails and hits "Reply to all". All we see is
> "joe.blow@" instead of joe.blow@somedomain.com. Now, if we look at the
> headers we see this:
>
> joe.blow@ <somedomain.com joe.blow@somedomain.com>
>
> for each of the recipients...some of whom are internal and some of whom
> are external.
>
> To me it sounds like the "form" on the third-party's .asp web site has
> been changed somehow. They, of course, are extremely confident that the
> problem is not on their side.
>
> BTW - our client is running Exchange Server 2007 SP1 (has been for awhile
> now).
>
> Thanks,
>
> Cary
>
> PS. Already posted a question in the exchange.admin newsgroup. Just
> checking in here to be completely thorough.
>

Cary
Tue Mar 25 15:29:40 PDT 2008

Diane,

Thank you. BTW - love your books.

Cary

"Diane Poremsky {MVP}" <outlookmvp@msn.net> wrote in message
news:CD52D9E9-D808-4FA3-B6B3-41CC008CA693@microsoft.com...
> outlook uses the data it receives - so the problem is with the sending
> utility.
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-request@lists.outlooktips.net
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
> Subscribe to Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> ** Please include your Outlook version, Account type, and Windows Version
> when requesting assistance **
>
>
> "Cary W. Shultz" <cshultz@n0spam.outsourceitcorp.com> wrote in message
> news:#aRvQDsjIHA.3740@TK2MSFTNGP03.phx.gbl...
>> Good evening!
>>
>> I wanted to ask if Outlook 2003 (not sure of the SP level...hopefully
>> SP3) can perform Domain Name Stripping?
>>
>> Situation is that a client of ours receives e-mails from a third-party
>> web site that takes orders on their behalf and then e-mails certain users
>> to notify them that "your client placed an order".
>>
>> Well, for the last two weeks now there has been a problem when the client
>> opens up one of those e-mails and hits "Reply to all". All we see is
>> "joe.blow@" instead of joe.blow@somedomain.com. Now, if we look at the
>> headers we see this:
>>
>> joe.blow@ <somedomain.com joe.blow@somedomain.com>
>>
>> for each of the recipients...some of whom are internal and some of whom
>> are external.
>>
>> To me it sounds like the "form" on the third-party's .asp web site has
>> been changed somehow. They, of course, are extremely confident that the
>> problem is not on their side.
>>
>> BTW - our client is running Exchange Server 2007 SP1 (has been for awhile
>> now).
>>
>> Thanks,
>>
>> Cary
>>
>> PS. Already posted a question in the exchange.admin newsgroup. Just
>> checking in here to be completely thorough.
>>