Bob
Mon May 05 13:18:14 PDT 2008
Here's to your eventual success!
callpaultwt wrote:
> Diagnostics is now working. Office (specifically, Outlook) also appears to
> be working much better, but that could be because I've removed the business
> contact manager from it. Or, it could be because I completely
> removed/reinstalled the entire office 2007 suite. At least now I can begin
> to trouble shoot. BTW, Diagnostics found nothing wrong with the installation.
>
> "Bob I" wrote:
>
>
>>Does this mean that the Office Diagnostics is now working, or the
>>original slow office problem is corrected? I have days like this where
>>attempting to resolve one problem is only successful after a cascade of
>>other issues is fixed first. :-)
>>
>>callpaultwt wrote:
>>
>>
>>>Thank you Bob I, because of your direction, I was able to solve the problem.
>>>Events Log was turned off (how, I have no idea). I found the solution here:
>>>
http://support.microsoft.com/kb/555632
>>>
>>>"Bob I" wrote:
>>>
>>>
>>>
>>>>What is the error message you get in Event Viewer. I believe if we
>>>>resolve that, the Office issue will resolve itself.
>>>>
>>>>Another possibility is that some security software you have installed
>>>>may be causing this, by preventing access.
>>>>
>>>>callpaultwt wrote:
>>>>
>>>>
>>>>>When I go to Tools/Office Diagnostics, the error message states:
>>>>>
>>>>>"You cannot run Office Diagnostics because you do not have sufficient
>>>>>permissions. To run Office Diagnostics, access to the Microsoft Windows
>>>>>event log is required. Typically, Guest accounts and user accounts with
>>>>>reduced permissions do not have access to the Windows event log."
>>>>>
>>>>>I am using an administrator account, and it is the only account as well.
>>>>>
>>>>>Thanks for trying to track this down for me...
>>>>>
>>>>>"Bob I" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>All I am finding in the knowledge base is "remote access" being denied,
>>>>>>what is the exact phrasing of the error message that you receive.
>>>>>>
>>>>>>callpaultwt wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Bob I,
>>>>>>>
>>>>>>>Thanks, now that I've really taken a look in there, there certainly seems to
>>>>>>>be someting wrong;
>>>>>>>
>>>>>>>If I select the event viewer in the console tree, it shows log files in the
>>>>>>>window on the right. Specifically, it shows that the security log is 512 kb.
>>>>>>>However, once I try to select it, either in the console tree or
>>>>>>>double-clicking it, it gives me that error message and then shows that there
>>>>>>>is nothing there.
>>>>>>>
>>>>>>>"Bob I" wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>If you look at the Event logs do you see what the error messages say?
>>>>>>>>
>>>>>>>>callpaultwt wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>Thank you, Bob I, but that doesn't solve my problem; diagnostics still won't
>>>>>>>>>run, because *IT* cannot read the event logs.
>>>>>>>>>
>>>>>>>>>"Bob I" wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>The event logs are found by R-clicking My Computer, selecting Manage,
>>>>>>>>>>and then "System Tools", Event Viewer, and Security.
>>>>>>>>>>
>>>>>>>>>>callpaultwt wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>><sigh>
>>>>>>>>>>>
>>>>>>>>>>>I will try again. When I posted a minute ago, it told me the website was
>>>>>>>>>>>"too busy" and apparently deleted my post, so sorry if I'm duplicating. So,
>>>>>>>>>>>I will RE-TYPE my entire message (thanks, MS).
>>>>>>>>>>>
>>>>>>>>>>>I've installed MS Office 2007 (trial) on my 2 year old Dell. It's been
>>>>>>>>>>>slow. I know, add RAM, which I will do.
>>>>>>>>>>>
>>>>>>>>>>>However, tried to run Diagnostics. I'm being told that I cannot because I
>>>>>>>>>>>do not have "sufficient permissions" to do so. That I need to access the
>>>>>>>>>>>Windows event logs.
>>>>>>>>>>>
>>>>>>>>>>>However, I'm the only user on this computer and I'm set up as the
>>>>>>>>>>>Administrator, so I *should* have full permissions. I even tried to
>>>>>>>>>>>reconfigure via Control Panel/User Accounts, but there was nothing I could
>>>>>>>>>>>change.
>>>>>>>>>>>
>>>>>>>>>>>Help. Please. Frustration is setting in. Rapidly.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>