Re: fonts disappear from Office Apps after reboot by Bob
Bob
Mon Mar 31 08:25:33 PDT 2008
The only thing that I can say in this difference is that in a "restart"
the "PC hardware" does not reinitialize, as it would in a cold power up.
And since a log off and log on leaves the operating system and hardware
alone, I'd say there is something "fishy" going on with the restart and
your PC hardware. Office can only work properly with the operating
system and hardware working correctly. So, you either track down what is
going on with the hardware in a restart, or avoid putting the computer
in that particular scenario, (don't restart and try to use the HP8000)
Michelle wrote:
> Hi Bob - yes, he does logon after a reboot. What I meant was that if I
> choose Start - Shut Down - Log off and then log back in it's fine. It's when
> I choose Start - Shut Down - Restart and then log back in (after it reboots)
> that the problem happens.
>
> As for the default printer - in Office it's set to the HP LaserJet 8000
> printer. We've looked into possible problems with the printer/connections
> and everything appears "normal".
>
> Thanks for your suggestions.
> M~
>
>
>
> "Bob I" wrote:
>
>
>>I'm puzzled, doesn't he log on after a "reboot"? What printer is coming
>>up as the "default on" in the Office applications after a "reboot". It
>>sounds like something "funny" is happening during a "reboot" to the
>>printer connections. (see last sentence of previous reply)
>>
>>Michelle wrote:
>>
>>
>>>Hi Bob - great thought ... but unfortunately, it doesn't seem to be this.
>>>His default printer is an HP LaserJet 8000 ... he has a few other printers
>>>listed but none called "generic text"...
>>>
>>>Also - this problem only happens when he reboots - after install it's fine;
>>>after logoff/login it's fine - restart and it creates this strange scenario
>>>where apps don't see the true type fonts, but the OS still does (in Control
>>>Panel | Fonts)...
>>>
>>>M~
>>>
>>>"Bob I" wrote:
>>>
>>>
>>>
>>>>Perhaps there is an issue with your printer? Only font that the default
>>>>printer can use will be shown. If your default printer is generic text
>>>>or none, most of your fonts will not show in Office. So start checking
>>>>what is up with your printer or it's connection.
>>>>
>>>>Michelle wrote:
>>>>
>>>>
>>>>>So - I'm at my wits end - any suggestions would be appreciated!!
>>>>>
>>>>>On an XP SP2 machine with Office 2003 SP2 we install a true-type font and it
>>>>>works just fine. We can see it in Control Panel \ Fonts folder as well as
>>>>>use it in Office products. We logoff/login - same thing - works fine. We
>>>>>restart system -
>>>>>this font is no longer available in Office products but are still visible in
>>>>>Fonts folder. This happens with many fonts that we install - so it's not
>>>>>font specific.
>>>>>
>>>>>We've rebuilt the device twice and the problem reoccurs for this pocket of
>>>>>users. We've had them login to test machines and it works fine (ruling out
>>>>>ID related issue). I've logged into his machine and had the issue
>>>>>(generating a new local profile). So - we think we've narrowed it down to
>>>>>their physical devices with a physical reboot.
>>>>>
>>>>
>>>>>From reading another thread re: fonts, I did confirm the registry of the
>>>>
>>>>>device does have the Fonts key and does contain all the fonts. This problem
>>>>>is specific to the applications (Adobe and Office) not being able to see/use
>>>>>the fonts after a reboot.
>>>>>
>>>>>Has anyone come across something like this? Any suggestions where to start
>>>>>troubleshooting further?
>>>>>
>>>>>Thanks!
>>>>>Michelle
>>>>>
>>>>>Note: I also posted this in the XP General forum but haven't had any
>>>>>response yet so I'm cross-posting here...
>>>>
>>>>
>>