Word retains printer settings

Hi, I have multiple users who have a problem with Microsoft Word printing.
If they make any settings like change the tray from the default setting, the
next time they go into word and print, these settings are retained and not
back to default.

This means half the time they think they are printing to the default plain
paper, but actually printed to the letterheaded paper because they forgot
they printed letterheaded earlier in the day.

This problem only occurs to several users, 80+ people work with same
printers and software and are ok.

All users use Win XP SP2 and Office 2003 SP3. Thanks.

Chuck
Sat May 10 23:47:57 PDT 2008

And, other users complain that the print settings go back to default when
they don't want them to. <Sigh!>
You neglected to say what printers are being used, and how the users connect
to them.

The printer drivers can be the major culprit in this issue. Drivers written
to different revisions of the interface standards can easily be the cause of
the difference.

Maybe the users having this problem need a little help?
Note pasted to display --- CHECK Printer Settings BEFORE Printing

"Ally" <Ally@discussions.microsoft.com> wrote in message
news:DD05E8F3-2F0D-48CF-8C2F-74517BF78FB7@microsoft.com...
> Hi, I have multiple users who have a problem with Microsoft Word printing.
> If they make any settings like change the tray from the default setting,
> the
> next time they go into word and print, these settings are retained and not
> back to default.
>
> This means half the time they think they are printing to the default plain
> paper, but actually printed to the letterheaded paper because they forgot
> they printed letterheaded earlier in the day.
>
> This problem only occurs to several users, 80+ people work with same
> printers and software and are ok.
>
> All users use Win XP SP2 and Office 2003 SP3. Thanks.

Ally
Sun May 11 14:02:05 PDT 2008

Thanks for the completely useless reply.

Printer is a network connected HP 4250N.

Lots of people use this printer without problem, the issue is machine
specific.

Microsoft Office by default returns the print settings to configured default
settings as standard.

Mu users aren't that stupid, and neither am I. Either answer the post
proactively or don't bother at all.

"Chuck" wrote:

> And, other users complain that the print settings go back to default when
> they don't want them to. <Sigh!>
> You neglected to say what printers are being used, and how the users connect
> to them.
>
> The printer drivers can be the major culprit in this issue. Drivers written
> to different revisions of the interface standards can easily be the cause of
> the difference.
>
> Maybe the users having this problem need a little help?
> Note pasted to display --- CHECK Printer Settings BEFORE Printing
>
> "Ally" <Ally@discussions.microsoft.com> wrote in message
> news:DD05E8F3-2F0D-48CF-8C2F-74517BF78FB7@microsoft.com...
> > Hi, I have multiple users who have a problem with Microsoft Word printing.
> > If they make any settings like change the tray from the default setting,
> > the
> > next time they go into word and print, these settings are retained and not
> > back to default.
> >
> > This means half the time they think they are printing to the default plain
> > paper, but actually printed to the letterheaded paper because they forgot
> > they printed letterheaded earlier in the day.
> >
> > This problem only occurs to several users, 80+ people work with same
> > printers and software and are ok.
> >
> > All users use Win XP SP2 and Office 2003 SP3. Thanks.
>
>
>

Bob
Mon May 12 05:58:23 PDT 2008

Sounds like the problem is that Word is only being minimized, and not
actually closed and then reopened. The other possible problem is that
they are forcing the trays in the printing preferences.

Ally wrote:

> Hi, I have multiple users who have a problem with Microsoft Word printing.
> If they make any settings like change the tray from the default setting, the
> next time they go into word and print, these settings are retained and not
> back to default.
>
> This means half the time they think they are printing to the default plain
> paper, but actually printed to the letterheaded paper because they forgot
> they printed letterheaded earlier in the day.
>
> This problem only occurs to several users, 80+ people work with same
> printers and software and are ok.
>
> All users use Win XP SP2 and Office 2003 SP3. Thanks.

Ally
Tue May 13 01:51:00 PDT 2008

This problem has been occurring on some machines for a very long time now,
I've sat at their machines personally and checked it myself countless times
and it's exactly how they say.

When they open word and change the printer tray from the default printer
tray, close word and go back into it again, the settings they changed are
still there.

Office should change printer settings back to their defaulted settings as
standard. This happens on 95% of our machines, just several for some reason
where it doesn't.


"Bob I" wrote:

> Sounds like the problem is that Word is only being minimized, and not
> actually closed and then reopened. The other possible problem is that
> they are forcing the trays in the printing preferences.
>
> Ally wrote:
>
> > Hi, I have multiple users who have a problem with Microsoft Word printing.
> > If they make any settings like change the tray from the default setting, the
> > next time they go into word and print, these settings are retained and not
> > back to default.
> >
> > This means half the time they think they are printing to the default plain
> > paper, but actually printed to the letterheaded paper because they forgot
> > they printed letterheaded earlier in the day.
> >
> > This problem only occurs to several users, 80+ people work with same
> > printers and software and are ok.
> >
> > All users use Win XP SP2 and Office 2003 SP3. Thanks.
>
>

Bob
Tue May 13 05:18:28 PDT 2008

How are they changing the tray? Are they changing it in Page Setup? That
will be stored in the Normal.dot file. If this is in the "Printer,
Properties", I would look to see that Word is actually closing, and not
still running in Task Manager (look in Processes tab for WinWord.exe) Is
the user using Word as the Outlook editor perhaps, and that is causing
Word to not actually close?

Ally wrote:

> This problem has been occurring on some machines for a very long time now,
> I've sat at their machines personally and checked it myself countless times
> and it's exactly how they say.
>
> When they open word and change the printer tray from the default printer
> tray, close word and go back into it again, the settings they changed are
> still there.
>
> Office should change printer settings back to their defaulted settings as
> standard. This happens on 95% of our machines, just several for some reason
> where it doesn't.
>
>
> "Bob I" wrote:
>
>
>>Sounds like the problem is that Word is only being minimized, and not
>>actually closed and then reopened. The other possible problem is that
>>they are forcing the trays in the printing preferences.
>>
>>Ally wrote:
>>
>>
>>>Hi, I have multiple users who have a problem with Microsoft Word printing.
>>>If they make any settings like change the tray from the default setting, the
>>>next time they go into word and print, these settings are retained and not
>>>back to default.
>>>
>>>This means half the time they think they are printing to the default plain
>>>paper, but actually printed to the letterheaded paper because they forgot
>>>they printed letterheaded earlier in the day.
>>>
>>>This problem only occurs to several users, 80+ people work with same
>>>printers and software and are ok.
>>>
>>>All users use Win XP SP2 and Office 2003 SP3. Thanks.
>>
>>