I've been using mail merge for a while to send a form letter to a list of
different recipients. For some reason, now when I try to insert the address
block and greeting line it doesn't show up with the right formatting. For
example, I want the greeting line to say "Dear Mr. Smith", and I select that
from the choices it gives you, but then it just inserts the person's full
name so: "Dear John Smith". The same thing happens with the address block
(just inserting John Smith instead of Mr. John Smith).
Any help would be greatly appreciated!