Office 2003 is not connecting

My email and Office 2003 programs were working fine up until a few weeks ago.
It started by my Outlook program continually freezing up. I tried running
Office update, got all of those and it still was not working. I uninstalled
all the updates I could (would not let me uninstall Service Pack 3 and
another one can't remember which) and it still was not working. So I
uninstalled the whole suite and reinstalled it. Twice! And it's still not
working properly. Here is the message I get in Outlook:

"Task 'mail.pelicanrealestate.com - Receiving' reported error (0x80042108) :
'Outlook is unable to connect to your incoming (POP3) e-mail server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'"

My ISP is apparently working fine as I can still check my email through the
web-mail and my administrator has said there are no problems.

Here's the other part. When I try to go into Word or Publisher and search
for "Help" or ClipArt, it won't bring anything up! I've tried looking
through microsoftoffice.com and none of the solutions I have found have
worked.

I do not have a firewall active nor am I actively running an Anti-Virus
program. I stopped running those in hopes that would cure it, but apparently
not. I also ran an anti-spyware cleanup, disk clean-up, and defragmented.
Nothing is working! I do not want to get to the point where I have to
reinstall the whole computer as there is a lot of work related items on here
that I cannot afford to loose and will take a long time to transfer to
another machine. Help me please!

Thanks!

DL
Thu May 08 09:46:32 PDT 2008

Just a comment: you shouldnt store data you dont want to lose on a pc unless
you have backups, as sooner or later you will lose it.

Did you run detect/repair within OL? or even repair office via the cd?


"Lisa C" <Lisa C@discussions.microsoft.com> wrote in message
news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
> My email and Office 2003 programs were working fine up until a few weeks
> ago.
> It started by my Outlook program continually freezing up. I tried running
> Office update, got all of those and it still was not working. I
> uninstalled
> all the updates I could (would not let me uninstall Service Pack 3 and
> another one can't remember which) and it still was not working. So I
> uninstalled the whole suite and reinstalled it. Twice! And it's still
> not
> working properly. Here is the message I get in Outlook:
>
> "Task 'mail.pelicanrealestate.com - Receiving' reported error (0x80042108)
> :
> 'Outlook is unable to connect to your incoming (POP3) e-mail server. If
> you
> continue to receive this message, contact your server administrator or
> Internet service provider (ISP).'"
>
> My ISP is apparently working fine as I can still check my email through
> the
> web-mail and my administrator has said there are no problems.
>
> Here's the other part. When I try to go into Word or Publisher and search
> for "Help" or ClipArt, it won't bring anything up! I've tried looking
> through microsoftoffice.com and none of the solutions I have found have
> worked.
>
> I do not have a firewall active nor am I actively running an Anti-Virus
> program. I stopped running those in hopes that would cure it, but
> apparently
> not. I also ran an anti-spyware cleanup, disk clean-up, and defragmented.
> Nothing is working! I do not want to get to the point where I have to
> reinstall the whole computer as there is a lot of work related items on
> here
> that I cannot afford to loose and will take a long time to transfer to
> another machine. Help me please!
>
> Thanks!

LisaC
Thu May 08 09:59:07 PDT 2008

I did have everything on a separate hard drive at one point but so much has
been added and changed since the last time I backed up. I'm a bad girl I
know!

Yes, I did both of those, no luck :(

"DL" wrote:

> Just a comment: you shouldnt store data you dont want to lose on a pc unless
> you have backups, as sooner or later you will lose it.
>
> Did you run detect/repair within OL? or even repair office via the cd?
>
>
> "Lisa C" <Lisa C@discussions.microsoft.com> wrote in message
> news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
> > My email and Office 2003 programs were working fine up until a few weeks
> > ago.
> > It started by my Outlook program continually freezing up. I tried running
> > Office update, got all of those and it still was not working. I
> > uninstalled
> > all the updates I could (would not let me uninstall Service Pack 3 and
> > another one can't remember which) and it still was not working. So I
> > uninstalled the whole suite and reinstalled it. Twice! And it's still
> > not
> > working properly. Here is the message I get in Outlook:
> >
> > "Task 'mail.pelicanrealestate.com - Receiving' reported error (0x80042108)
> > :
> > 'Outlook is unable to connect to your incoming (POP3) e-mail server. If
> > you
> > continue to receive this message, contact your server administrator or
> > Internet service provider (ISP).'"
> >
> > My ISP is apparently working fine as I can still check my email through
> > the
> > web-mail and my administrator has said there are no problems.
> >
> > Here's the other part. When I try to go into Word or Publisher and search
> > for "Help" or ClipArt, it won't bring anything up! I've tried looking
> > through microsoftoffice.com and none of the solutions I have found have
> > worked.
> >
> > I do not have a firewall active nor am I actively running an Anti-Virus
> > program. I stopped running those in hopes that would cure it, but
> > apparently
> > not. I also ran an anti-spyware cleanup, disk clean-up, and defragmented.
> > Nothing is working! I do not want to get to the point where I have to
> > reinstall the whole computer as there is a lot of work related items on
> > here
> > that I cannot afford to loose and will take a long time to transfer to
> > another machine. Help me please!
> >
> > Thanks!
>
>
>

Peter
Thu May 08 11:59:24 PDT 2008

Lisa=20

are you using Norton,MacAfee or any Security suite like Symantec ??

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Lisa C" <Lisa C@discussions.microsoft.com> wrote in message =
news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
> My email and Office 2003 programs were working fine up until a few =
weeks ago.=20
> It started by my Outlook program continually freezing up. I tried =
running=20
> Office update, got all of those and it still was not working. I =
uninstalled=20
> all the updates I could (would not let me uninstall Service Pack 3 and =

> another one can't remember which) and it still was not working. So I=20
> uninstalled the whole suite and reinstalled it. Twice! And it's =
still not=20
> working properly. Here is the message I get in Outlook:
>=20
> "Task 'mail.pelicanrealestate.com - Receiving' reported error =
(0x80042108) :=20
> 'Outlook is unable to connect to your incoming (POP3) e-mail server. =
If you=20
> continue to receive this message, contact your server administrator or =

> Internet service provider (ISP).'"
>=20
> My ISP is apparently working fine as I can still check my email =
through the=20
> web-mail and my administrator has said there are no problems.
>=20
> Here's the other part. When I try to go into Word or Publisher and =
search=20
> for "Help" or ClipArt, it won't bring anything up! I've tried looking =

> through microsoftoffice.com and none of the solutions I have found =
have=20
> worked.
>=20
> I do not have a firewall active nor am I actively running an =
Anti-Virus=20
> program. I stopped running those in hopes that would cure it, but =
apparently=20
> not. I also ran an anti-spyware cleanup, disk clean-up, and =
defragmented. =20
> Nothing is working! I do not want to get to the point where I have to =

> reinstall the whole computer as there is a lot of work related items =
on here=20
> that I cannot afford to loose and will take a long time to transfer to =

> another machine. Help me please!
>=20
> Thanks!

LisaC
Thu May 08 12:18:01 PDT 2008

Norton is on the computer, but not actively running.

"Peter Foldes" wrote:

> Lisa
>
> are you using Norton,MacAfee or any Security suite like Symantec ??
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Lisa C" <Lisa C@discussions.microsoft.com> wrote in message news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
> > My email and Office 2003 programs were working fine up until a few weeks ago.
> > It started by my Outlook program continually freezing up. I tried running
> > Office update, got all of those and it still was not working. I uninstalled
> > all the updates I could (would not let me uninstall Service Pack 3 and
> > another one can't remember which) and it still was not working. So I
> > uninstalled the whole suite and reinstalled it. Twice! And it's still not
> > working properly. Here is the message I get in Outlook:
> >
> > "Task 'mail.pelicanrealestate.com - Receiving' reported error (0x80042108) :
> > 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you
> > continue to receive this message, contact your server administrator or
> > Internet service provider (ISP).'"
> >
> > My ISP is apparently working fine as I can still check my email through the
> > web-mail and my administrator has said there are no problems.
> >
> > Here's the other part. When I try to go into Word or Publisher and search
> > for "Help" or ClipArt, it won't bring anything up! I've tried looking
> > through microsoftoffice.com and none of the solutions I have found have
> > worked.
> >
> > I do not have a firewall active nor am I actively running an Anti-Virus
> > program. I stopped running those in hopes that would cure it, but apparently
> > not. I also ran an anti-spyware cleanup, disk clean-up, and defragmented.
> > Nothing is working! I do not want to get to the point where I have to
> > reinstall the whole computer as there is a lot of work related items on here
> > that I cannot afford to loose and will take a long time to transfer to
> > another machine. Help me please!
> >
> > Thanks!
>

DL
Thu May 08 13:29:41 PDT 2008

Have you run scanpst.exe, the repair tool, on the outlook data file?
In OL, File, offline isnt ticked?
In OL, Tools>Accounts what msgs when you test accounts?
Do you have any anti virus intergrated with OL? If so uninstall it & retest

"Lisa C" <LisaC@discussions.microsoft.com> wrote in message
news:68E93B72-B7AF-41F7-BF28-45AFBBEC0C7D@microsoft.com...
>I did have everything on a separate hard drive at one point but so much has
> been added and changed since the last time I backed up. I'm a bad girl I
> know!
>
> Yes, I did both of those, no luck :(
>
> "DL" wrote:
>
>> Just a comment: you shouldnt store data you dont want to lose on a pc
>> unless
>> you have backups, as sooner or later you will lose it.
>>
>> Did you run detect/repair within OL? or even repair office via the cd?
>>
>>
>> "Lisa C" <Lisa C@discussions.microsoft.com> wrote in message
>> news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
>> > My email and Office 2003 programs were working fine up until a few
>> > weeks
>> > ago.
>> > It started by my Outlook program continually freezing up. I tried
>> > running
>> > Office update, got all of those and it still was not working. I
>> > uninstalled
>> > all the updates I could (would not let me uninstall Service Pack 3 and
>> > another one can't remember which) and it still was not working. So I
>> > uninstalled the whole suite and reinstalled it. Twice! And it's still
>> > not
>> > working properly. Here is the message I get in Outlook:
>> >
>> > "Task 'mail.pelicanrealestate.com - Receiving' reported error
>> > (0x80042108)
>> > :
>> > 'Outlook is unable to connect to your incoming (POP3) e-mail server. If
>> > you
>> > continue to receive this message, contact your server administrator or
>> > Internet service provider (ISP).'"
>> >
>> > My ISP is apparently working fine as I can still check my email through
>> > the
>> > web-mail and my administrator has said there are no problems.
>> >
>> > Here's the other part. When I try to go into Word or Publisher and
>> > search
>> > for "Help" or ClipArt, it won't bring anything up! I've tried looking
>> > through microsoftoffice.com and none of the solutions I have found have
>> > worked.
>> >
>> > I do not have a firewall active nor am I actively running an Anti-Virus
>> > program. I stopped running those in hopes that would cure it, but
>> > apparently
>> > not. I also ran an anti-spyware cleanup, disk clean-up, and
>> > defragmented.
>> > Nothing is working! I do not want to get to the point where I have to
>> > reinstall the whole computer as there is a lot of work related items on
>> > here
>> > that I cannot afford to loose and will take a long time to transfer to
>> > another machine. Help me please!
>> >
>> > Thanks!
>>
>>
>>

LisaC
Thu May 08 13:48:00 PDT 2008

How do you run the repair tool?

Offline is NOT ticked.

Test Account messages:
"Log onto incoming mail server (POP3): Outlook could not connect the
incoming mail server (POP3). The problem could be your SSL or port setting
for the incoming server. Verify your port and SSL settings under More
Settings on the Advanced tab."

and

"Send test e-mail message: Outlook could not connect to the outgoing mail
server (SMTP). The problem could be your SSL or port settings for the
outgoing server. Verify your port and SSL settings uner More Settings on the
Advanced tab."

I checked all these settings and they are correct.

No anti-virus intergrated into OL as far as I know.

Also noticed that other programs installed on my machine outside of the
Office programs are not being able to connect to the internet for updates
(including Adobe). This is driving me nuts!!




"DL" wrote:

> Have you run scanpst.exe, the repair tool, on the outlook data file?
> In OL, File, offline isnt ticked?
> In OL, Tools>Accounts what msgs when you test accounts?
> Do you have any anti virus intergrated with OL? If so uninstall it & retest
>
> "Lisa C" <LisaC@discussions.microsoft.com> wrote in message
> news:68E93B72-B7AF-41F7-BF28-45AFBBEC0C7D@microsoft.com...
> >I did have everything on a separate hard drive at one point but so much has
> > been added and changed since the last time I backed up. I'm a bad girl I
> > know!
> >
> > Yes, I did both of those, no luck :(
> >
> > "DL" wrote:
> >
> >> Just a comment: you shouldnt store data you dont want to lose on a pc
> >> unless
> >> you have backups, as sooner or later you will lose it.
> >>
> >> Did you run detect/repair within OL? or even repair office via the cd?
> >>
> >>
> >> "Lisa C" <Lisa C@discussions.microsoft.com> wrote in message
> >> news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
> >> > My email and Office 2003 programs were working fine up until a few
> >> > weeks
> >> > ago.
> >> > It started by my Outlook program continually freezing up. I tried
> >> > running
> >> > Office update, got all of those and it still was not working. I
> >> > uninstalled
> >> > all the updates I could (would not let me uninstall Service Pack 3 and
> >> > another one can't remember which) and it still was not working. So I
> >> > uninstalled the whole suite and reinstalled it. Twice! And it's still
> >> > not
> >> > working properly. Here is the message I get in Outlook:
> >> >
> >> > "Task 'mail.pelicanrealestate.com - Receiving' reported error
> >> > (0x80042108)
> >> > :
> >> > 'Outlook is unable to connect to your incoming (POP3) e-mail server. If
> >> > you
> >> > continue to receive this message, contact your server administrator or
> >> > Internet service provider (ISP).'"
> >> >
> >> > My ISP is apparently working fine as I can still check my email through
> >> > the
> >> > web-mail and my administrator has said there are no problems.
> >> >
> >> > Here's the other part. When I try to go into Word or Publisher and
> >> > search
> >> > for "Help" or ClipArt, it won't bring anything up! I've tried looking
> >> > through microsoftoffice.com and none of the solutions I have found have
> >> > worked.
> >> >
> >> > I do not have a firewall active nor am I actively running an Anti-Virus
> >> > program. I stopped running those in hopes that would cure it, but
> >> > apparently
> >> > not. I also ran an anti-spyware cleanup, disk clean-up, and
> >> > defragmented.
> >> > Nothing is working! I do not want to get to the point where I have to
> >> > reinstall the whole computer as there is a lot of work related items on
> >> > here
> >> > that I cannot afford to loose and will take a long time to transfer to
> >> > another machine. Help me please!
> >> >
> >> > Thanks!
> >>
> >>
> >>
>
>
>

DL
Thu May 08 15:22:15 PDT 2008

Uninstall Norton, if it has been installed, but you have disabled it, visit
Norton Site and use the tool available for completely removing your version

"Lisa C" <LisaC@discussions.microsoft.com> wrote in message
news:81E95AED-3CDC-4304-835E-FBEBF481E5D9@microsoft.com...
> Norton is on the computer, but not actively running.
>
> "Peter Foldes" wrote:
>
>> Lisa
>>
>> are you using Norton,MacAfee or any Security suite like Symantec ??
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Lisa C" <Lisa C@discussions.microsoft.com> wrote in message
>> news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
>> > My email and Office 2003 programs were working fine up until a few
>> > weeks ago.
>> > It started by my Outlook program continually freezing up. I tried
>> > running
>> > Office update, got all of those and it still was not working. I
>> > uninstalled
>> > all the updates I could (would not let me uninstall Service Pack 3 and
>> > another one can't remember which) and it still was not working. So I
>> > uninstalled the whole suite and reinstalled it. Twice! And it's still
>> > not
>> > working properly. Here is the message I get in Outlook:
>> >
>> > "Task 'mail.pelicanrealestate.com - Receiving' reported error
>> > (0x80042108) :
>> > 'Outlook is unable to connect to your incoming (POP3) e-mail server. If
>> > you
>> > continue to receive this message, contact your server administrator or
>> > Internet service provider (ISP).'"
>> >
>> > My ISP is apparently working fine as I can still check my email through
>> > the
>> > web-mail and my administrator has said there are no problems.
>> >
>> > Here's the other part. When I try to go into Word or Publisher and
>> > search
>> > for "Help" or ClipArt, it won't bring anything up! I've tried looking
>> > through microsoftoffice.com and none of the solutions I have found have
>> > worked.
>> >
>> > I do not have a firewall active nor am I actively running an Anti-Virus
>> > program. I stopped running those in hopes that would cure it, but
>> > apparently
>> > not. I also ran an anti-spyware cleanup, disk clean-up, and
>> > defragmented.
>> > Nothing is working! I do not want to get to the point where I have to
>> > reinstall the whole computer as there is a lot of work related items on
>> > here
>> > that I cannot afford to loose and will take a long time to transfer to
>> > another machine. Help me please!
>> >
>> > Thanks!
>>

LisaC
Fri May 09 07:50:02 PDT 2008

Cannot unistall Norton. Says I need to login as supervisor, but Norton will
not open for me to login. It just freezes. When I go to the Symantec
web-site for assistance, it says to open the program......which is the
problem.......


"DL" wrote:

> Uninstall Norton, if it has been installed, but you have disabled it, visit
> Norton Site and use the tool available for completely removing your version
>
> "Lisa C" <LisaC@discussions.microsoft.com> wrote in message
> news:81E95AED-3CDC-4304-835E-FBEBF481E5D9@microsoft.com...
> > Norton is on the computer, but not actively running.
> >
> > "Peter Foldes" wrote:
> >
> >> Lisa
> >>
> >> are you using Norton,MacAfee or any Security suite like Symantec ??
> >>
> >> --
> >> Peter
> >>
> >> Please Reply to Newsgroup for the benefit of others
> >> Requests for assistance by email can not and will not be acknowledged.
> >>
> >> "Lisa C" <Lisa C@discussions.microsoft.com> wrote in message
> >> news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
> >> > My email and Office 2003 programs were working fine up until a few
> >> > weeks ago.
> >> > It started by my Outlook program continually freezing up. I tried
> >> > running
> >> > Office update, got all of those and it still was not working. I
> >> > uninstalled
> >> > all the updates I could (would not let me uninstall Service Pack 3 and
> >> > another one can't remember which) and it still was not working. So I
> >> > uninstalled the whole suite and reinstalled it. Twice! And it's still
> >> > not
> >> > working properly. Here is the message I get in Outlook:
> >> >
> >> > "Task 'mail.pelicanrealestate.com - Receiving' reported error
> >> > (0x80042108) :
> >> > 'Outlook is unable to connect to your incoming (POP3) e-mail server. If
> >> > you
> >> > continue to receive this message, contact your server administrator or
> >> > Internet service provider (ISP).'"
> >> >
> >> > My ISP is apparently working fine as I can still check my email through
> >> > the
> >> > web-mail and my administrator has said there are no problems.
> >> >
> >> > Here's the other part. When I try to go into Word or Publisher and
> >> > search
> >> > for "Help" or ClipArt, it won't bring anything up! I've tried looking
> >> > through microsoftoffice.com and none of the solutions I have found have
> >> > worked.
> >> >
> >> > I do not have a firewall active nor am I actively running an Anti-Virus
> >> > program. I stopped running those in hopes that would cure it, but
> >> > apparently
> >> > not. I also ran an anti-spyware cleanup, disk clean-up, and
> >> > defragmented.
> >> > Nothing is working! I do not want to get to the point where I have to
> >> > reinstall the whole computer as there is a lot of work related items on
> >> > here
> >> > that I cannot afford to loose and will take a long time to transfer to
> >> > another machine. Help me please!
> >> >
> >> > Thanks!
> >>
>
>
>

DL
Fri May 09 14:22:11 PDT 2008

You need to login to windows with the Administrative account, not your
standard user account


"Lisa C" <LisaC@discussions.microsoft.com> wrote in message
news:574D19A1-EB29-4486-87BC-9D669FA45A43@microsoft.com...
> Cannot unistall Norton. Says I need to login as supervisor, but Norton
> will
> not open for me to login. It just freezes. When I go to the Symantec
> web-site for assistance, it says to open the program......which is the
> problem.......
>
>
> "DL" wrote:
>
>> Uninstall Norton, if it has been installed, but you have disabled it,
>> visit
>> Norton Site and use the tool available for completely removing your
>> version
>>
>> "Lisa C" <LisaC@discussions.microsoft.com> wrote in message
>> news:81E95AED-3CDC-4304-835E-FBEBF481E5D9@microsoft.com...
>> > Norton is on the computer, but not actively running.
>> >
>> > "Peter Foldes" wrote:
>> >
>> >> Lisa
>> >>
>> >> are you using Norton,MacAfee or any Security suite like Symantec ??
>> >>
>> >> --
>> >> Peter
>> >>
>> >> Please Reply to Newsgroup for the benefit of others
>> >> Requests for assistance by email can not and will not be acknowledged.
>> >>
>> >> "Lisa C" <Lisa C@discussions.microsoft.com> wrote in message
>> >> news:E85DC2ED-55C1-4D4D-B4EA-4AC98FC66208@microsoft.com...
>> >> > My email and Office 2003 programs were working fine up until a few
>> >> > weeks ago.
>> >> > It started by my Outlook program continually freezing up. I tried
>> >> > running
>> >> > Office update, got all of those and it still was not working. I
>> >> > uninstalled
>> >> > all the updates I could (would not let me uninstall Service Pack 3
>> >> > and
>> >> > another one can't remember which) and it still was not working. So
>> >> > I
>> >> > uninstalled the whole suite and reinstalled it. Twice! And it's
>> >> > still
>> >> > not
>> >> > working properly. Here is the message I get in Outlook:
>> >> >
>> >> > "Task 'mail.pelicanrealestate.com - Receiving' reported error
>> >> > (0x80042108) :
>> >> > 'Outlook is unable to connect to your incoming (POP3) e-mail server.
>> >> > If
>> >> > you
>> >> > continue to receive this message, contact your server administrator
>> >> > or
>> >> > Internet service provider (ISP).'"
>> >> >
>> >> > My ISP is apparently working fine as I can still check my email
>> >> > through
>> >> > the
>> >> > web-mail and my administrator has said there are no problems.
>> >> >
>> >> > Here's the other part. When I try to go into Word or Publisher and
>> >> > search
>> >> > for "Help" or ClipArt, it won't bring anything up! I've tried
>> >> > looking
>> >> > through microsoftoffice.com and none of the solutions I have found
>> >> > have
>> >> > worked.
>> >> >
>> >> > I do not have a firewall active nor am I actively running an
>> >> > Anti-Virus
>> >> > program. I stopped running those in hopes that would cure it, but
>> >> > apparently
>> >> > not. I also ran an anti-spyware cleanup, disk clean-up, and
>> >> > defragmented.
>> >> > Nothing is working! I do not want to get to the point where I have
>> >> > to
>> >> > reinstall the whole computer as there is a lot of work related items
>> >> > on
>> >> > here
>> >> > that I cannot afford to loose and will take a long time to transfer
>> >> > to
>> >> > another machine. Help me please!
>> >> >
>> >> > Thanks!
>> >>
>>
>>
>>