Hi,

I currently have a problem where I can't open a fax I have received in
Outlook 2003 Sp3 - it is in .tiff format and when I open it opens in
Microsoft Document and Imagaing It has always opened in this, but for a while
now (since sp3 upgrade) there has been an issue where it is consistently
crashing and having to restart the application!

The error log is here;

Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
fault address 0x00016537.

If anyone can help with this it would be much appreciated.

Kind Regards;

Ryan.

Re: Microsoft Document Imaging crashing when accessing fax from Outloo by Herb

Herb
Tue Aug 05 05:41:26 PDT 2008

There is a hotfix that addresses this, I believe. Take a look here:

http://support.microsoft.com/kb/952002/en-us

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"ryaneco" <ryaneco@discussions.microsoft.com> wrote in message
news:98062890-50CA-4DB9-9B06-12F9D50A883B@microsoft.com...
> Hi,
>
> I currently have a problem where I can't open a fax I have received in
> Outlook 2003 Sp3 - it is in .tiff format and when I open it opens in
> Microsoft Document and Imagaing It has always opened in this, but for a
> while
> now (since sp3 upgrade) there has been an issue where it is consistently
> crashing and having to restart the application!
>
> The error log is here;
>
> Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug?
> 0,
> fault address 0x00016537.
>
> If anyone can help with this it would be much appreciated.
>
> Kind Regards;
>
> Ryan.
>