Tom
Fri Aug 01 18:16:04 PDT 2008
Hi John;
Your not going to believe this but the help files are working. The e-mail I
sent you about the changes in the global template sent me on a wild ride of
getting ride of the blue tooth add-in and the google add-in.
After doing that and a tech at Dell changing a registry entry of the Blue
tooth (Logitech), I was checking the help file perodically and no change. I
then had a different message appearing when I started Word that said "Word
could not create the work file. Check the temp environment variable".
Well Dell said it was a problem with Office and I should re-install so I
did. No good. So I searched the internet and found this.
Another possible solution
I had the same problem and none of the scores of solutions already easily
visible online were of any use. The same issue occurred using Office 2003 and
Office 2007.
I eventually solved it by correcting the HKEY_CURRENT_USER\Software
\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache registry
key (I just pointed it to %USERPROFILE%\Local Settings\Temporary Internet
Files).
This key was pointing to an old hard drive partition I removed many years
ago. For some reason (recent security patch?) this key recently started
taking precedence over the other registry entries and environment variables
that have been mentioned in other potential solutions to this problem.
http://forums.techarena.in/ms-office-support/653895.htm
When I went into the registry the cache was pointing to my partitioned drive
F:/temp. I put the fix in and the message that was popping up stopped.
Alittle later the thought occured to me to try my Help in Office. It worked.
I think this must have been what did it because the files were not working
before. The question is, why did the cache point somewhere other than the
right place?
--
Tom
"Johnbes@Microsoft.com" wrote:
> Hi Tom, One more question, by chance does you User Login name have any
> extended characters in it?
>
> Thanks,
> John
>
> "Johnbes@Microsoft.com" wrote:
>
> > Hi Tom, I should have a debug release to send you next week to help debug
> > the situation, please send me you contact information to
> > Johnbes@Microsoft.com. In the meantime what version of Office are you
> > running? (In word go to Office menu - Word Options - Resources.) Also,
> > browse to the Program Files\Microsoft Office\Office12\ directory, right click
> > on CLView.exe, choose Properties, Version tab, File Version item.
> >
> > Thanks,
> > John
> > Johnbes@Microsoft.com
> >
> > "Tom" wrote:
> >
> > > John;
> > >
> > > The Control panel settings are as follows;
> > >
> > > Format: English (United States)
> > > Location: United States
> > >
> > > Microsoft Language Settings:
> > >
> > > English ( United States).
> > >
> > > I do not have any version of Office. It is a new system from Dell with just
> > > "Works " on it. And all the Dell stuff, Lojack, McAfee, Roxio,, Google stuff.
> > > The only program that I put on thus far , before the Office install, is
> > > 20/20. This is a kitchen design program.
> > >
> > > Hope this helps
> > >
> > >
> > > Thanks
> > > Tom
> > >
> > >
> > > "Johnbes@Microsoft.com" wrote:
> > >
> > > > Hi Tom, The error message appears to related to Office setup logic, as
> > > > apposed, to a Help Viewer functionality issue. Sometimes the language
> > > > settings of your host system can lead to issues like this. Can you tell me
> > > > what language settings you have for your "Regional and Language Options"
> > > > control panel dialog? Specifically I'm interested in the 'Current Format' and
> > > > 'Current Location' settings.
> > > >
> > > > Additionally, let me know what your Office Help and UI language settings
> > > > are...to find this go to Start - All Programs - Microsoft Office - Microsoft
> > > > Office Tools - Microsoft Office 2007 Language Settings. In the Language
> > > > Settings dialog let me know what your primary editing language is and if you
> > > > have Help/UI language setting options.
> > > >
> > > > Finally, do you have an older version of Office still installed on your
> > > > system?
> > > >
> > > > Thanks,
> > > > John
> > > >
> > > >