IE7 Setup Issue

Hello,

I'm trying to set up a PC with Windows XP Professional and I tried to
install IE7 on it. It installed fine, but when I click on the IE7 icon
(after reboot) I can't access the internet at all. The browser never opens.
I have a laptop running Windows XP Pro and it works just fine. However, my
desktop cannot seem to run IE7 for some reason.

Malke
Mon Mar 17 06:00:04 PDT 2008

BMillikan wrote:

> Hello,
>
> I'm trying to set up a PC with Windows XP Professional and I tried to
> install IE7 on it. It installed fine, but when I click on the IE7 icon
> (after reboot) I can't access the internet at all. The browser never
> opens.
> I have a laptop running Windows XP Pro and it works just fine. However,
> my desktop cannot seem to run IE7 for some reason.

Sorry but your post isn't clear. What exactly does "set up a PC with..."
entail? Does this mean you're doing a clean install, an upgrade, what?

Did you install all the drivers for your hardware, including the drivers for
your network adapter?

Can the computer get to the Internet using a different browser such as
Firefox? How does the computer normally access the Internet?

Please look at these links to see what details to include in your next post
so we can help you. I'm sure the situation is very clear in *your* mind but
no one here can see your computer or knows what you have/haven't done.

http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

PA
Mon Mar 17 12:37:22 PDT 2008

Assuming this behavior didn't occur until you installed IE7...

You may have a horked (dirty; bad; flawed) install of IE7. I suggest that
you...

1. Uninstall IE7 (which automatically returns you to IE6) EXACTLY per
http://www.ie-vista.com/kbase2.html

2a. Uninstall all toolbars and third-party Windows Themes (including Window
Blinds).

2b. Disable all Norton Add-ons, if applicable.

3. Reinstall IE7 EXACTLY per
http://www.ie-vista.com/known_issues.html#pre-install, and using
http://www.microsoft.com/windows/downloads/default.mspx as the installation
source, not Automatic/Windows Update.

Tip: Save the installer to your desktop, do not Run it.

4. IMMEDIATELY go to http://windowsupdate.microsoft.com and install any
critical updates offered. If a "Root Certificates" update is listed in the
Optional category, you might install it, too, to take full advantage of
IE7's additional security.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

What's New in Internet Explorer 7
http://msdn2.microsoft.com/en-us/library/ms649487.aspx

Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


BMillikan wrote:
> I'm trying to set up a PC with Windows XP Professional and I tried to
> install IE7 on it. It installed fine, but when I click on the IE7 icon
> (after reboot) I can't access the internet at all. The browser never
> opens.
> I have a laptop running Windows XP Pro and it works just fine. However,
> my
> desktop cannot seem to run IE7 for some reason.

BMillikan
Wed Mar 19 09:57:01 PDT 2008



"Malke" wrote:

> BMillikan wrote:
>
> > Hello,
> >
> > I'm trying to set up a PC with Windows XP Professional and I tried to
> > install IE7 on it. It installed fine, but when I click on the IE7 icon
> > (after reboot) I can't access the internet at all. The browser never
> > opens.
> > I have a laptop running Windows XP Pro and it works just fine. However,
> > my desktop cannot seem to run IE7 for some reason.
>
> Sorry but your post isn't clear. What exactly does "set up a PC with..."
> entail? Does this mean you're doing a clean install, an upgrade, what?
>
> Did you install all the drivers for your hardware, including the drivers for
> your network adapter?
>
> Can the computer get to the Internet using a different browser such as
> Firefox? How does the computer normally access the Internet?
>
> Please look at these links to see what details to include in your next post
> so we can help you. I'm sure the situation is very clear in *your* mind but
> no one here can see your computer or knows what you have/haven't done.
>
> http://www.elephantboycomputers.com/page2.html#Usenet
> http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

It was a clean install. IE6 is working fine (I had to uninstall IE7). I
have not tried another browser, but I assume it would work. I can try it,
though.

I installed all of my drivers, but it seems there is some sort of issue with
my video card drivers. It tries to install an HDMI audio driver (PCI device)
and it causes Windows XP Pro to crash. I cannot tell why. I can enable boot
logging and see where it crashes, I suppose. For now, I just disabled the
device.

Hope this helps.

Malke
Wed Mar 19 16:22:14 PDT 2008

BMillikan wrote:

> It was a clean install. IE6 is working fine (I had to uninstall IE7). I
> have not tried another browser, but I assume it would work. I can try it,
> though.
>
> I installed all of my drivers, but it seems there is some sort of issue
> with
> my video card drivers. It tries to install an HDMI audio driver (PCI
> device)
> and it causes Windows XP Pro to crash. I cannot tell why. I can enable
> boot
> logging and see where it crashes, I suppose. For now, I just disabled the
> device.
>
> Hope this helps.

No, I'm sorry but it doesn't really help. You say something is wrong with
your video drivers and then you say "it tries to install" (what is "it"?)
an audio driver. I'm not sure what that has to do with the video driver.

It sounds very much to me like you have not got the correct drivers for all
your hardware. I would start there. When the entire computer is stable and
working well, then you can address the IE7 problem. Here is general
information about getting drivers:

Never get drivers from Windows Update. Get them from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

If the computer is still unreliable after installing all the correct drivers
- chipset (motherboard), video, audio, network adapter - then do some basic
hardware troubleshooting to make sure the hardware itself is healthy.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Since I don't have any information about your computer, that's as specific
as I can get.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

BMillikan
Thu Mar 20 11:46:01 PDT 2008

"Malke" wrote:

> BMillikan wrote:
>
> > It was a clean install. IE6 is working fine (I had to uninstall IE7). I
> > have not tried another browser, but I assume it would work. I can try it,
> > though.
> >
> > I installed all of my drivers, but it seems there is some sort of issue
> > with
> > my video card drivers. It tries to install an HDMI audio driver (PCI
> > device)
> > and it causes Windows XP Pro to crash. I cannot tell why. I can enable
> > boot
> > logging and see where it crashes, I suppose. For now, I just disabled the
> > device.
> >
> > Hope this helps.
>
> No, I'm sorry but it doesn't really help. You say something is wrong with
> your video drivers and then you say "it tries to install" (what is "it"?)
> an audio driver. I'm not sure what that has to do with the video driver.
>
> It sounds very much to me like you have not got the correct drivers for all
> your hardware. I would start there. When the entire computer is stable and
> working well, then you can address the IE7 problem. Here is general
> information about getting drivers:
>
> Never get drivers from Windows Update. Get them from:
>
> 1. The device mftr.'s website; OR
> 2. The motherboard mftr.'s website if hardware is onboard; OR
> 3. The OEM's website for your specific machine if you have an OEM computer
> (HP, Dell, Sony, etc.).
>
> Read the installation instructions on the website where you get the drivers.
>
> To find out what hardware is in your computer:
>
> 1. Read any documentation you got when you bought the computer.
> 2. If the computer is OEM, go to the OEM's website for your specific model
> machine and look at the specs (you'll be there to get the drivers anyway)
> 3. Download, install and run a free system inventory program like Belarc
> Advisor or System Information for Windows.
>
> http://www.belarc.com/free_download.html - Belarc Advisor
> http://www.gtopala.com/ - System Information for Windows
>
> If the computer is still unreliable after installing all the correct drivers
> - chipset (motherboard), video, audio, network adapter - then do some basic
> hardware troubleshooting to make sure the hardware itself is healthy.
>
> http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
>
> Since I don't have any information about your computer, that's as specific
> as I can get.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

I think you're right about the drivers. I have an "AMD/ATI" video card that
evidently has an onboard PCI device for HDMI audio. It is an AGP graphics
card (I haven't updated my system board to PCI-express yet). I have been
unsuccessful in installing that device as it causes windows to crash.
Perhaps this is the reason IE7 is not working on that system and I can
install it on my laptop just fine.

So, you think if I re-install all of the drivers and it seems to be working
properly that it should fix my IE7 problem? Can you offer any advice on
troubleshooting the driver installation as it is causing my system to crash?

Thanks.

Malke
Thu Mar 20 14:55:22 PDT 2008

BMillikan wrote:

> I think you're right about the drivers. I have an "AMD/ATI" video card
> that
> evidently has an onboard PCI device for HDMI audio. It is an AGP graphics
> card (I haven't updated my system board to PCI-express yet). I have been
> unsuccessful in installing that device as it causes windows to crash.
> Perhaps this is the reason IE7 is not working on that system and I can
> install it on my laptop just fine.
>
> So, you think if I re-install all of the drivers and it seems to be
> working
> properly that it should fix my IE7 problem? Can you offer any advice on
> troubleshooting the driver installation as it is causing my system to
> crash?

I can't possibly guess whether fixing your drivers issue will take care of
whatever the IE7 problem is. If you can't install drivers for your graphics
card, try a different graphics card. Find a plain vanilla AGP card. You can
get a simple one for around $25 or even less. Until your system is stable
and working well, don't install IE7.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!