Insufficient access to your computer to connect to selected printe

Hello,

I work for a school and am having the below problem sporadically in various
computer labs.

At login, we use a script that executes net use commands to connect to the
appropriate printers for individual users.

Sometimes the printers are not added correctly, but no error is given at
login.

We have placed an icon on the desktop which is just a shortcut to
\\computername\printername that students can use to install a printer if it
didn't auto-install at login.

But occassionally when the printers don't automatically install and students
try to connect to the printer with this icon they get the message "You do not
have sufficient access to your computer to connect to the selected printer."

The weird part is that if they click the icon again and again, eventually it
will work - they connect to the printer and are able to use it. Sometimes
clicking it a 2nd time works, sometimes it takes up to 10 times, but
eventually they are able to connect to the printer.

In my research I have seen references to the "Prevent users from installing
printer drivers" setting in local security policy which is disabled.

I have also seen that people get this error when they do not have access to
the spool directory, or they are not power users, neither of which is the
case.

We will see this in a computer lab sometimes for days or weeks at a time,
then it will disappear and return again weeks later. It won't happen to all
of the labs at the same time.

The printers are HP Laserjet 3500n and 3600n models. We have been having
some trouble with their drivers recently which may be related.

I have tried removing all users from the security settings on the printer
share and readding them.

Any ideas what would cause this and why it would be intermittant?

Thanks!
Mark W

Lem
Wed Jun 04 07:09:44 PDT 2008

Mark W wrote:
> Hello,
>
> I work for a school and am having the below problem sporadically in various
> computer labs.
>
> At login, we use a script that executes net use commands to connect to the
> appropriate printers for individual users.
>
> Sometimes the printers are not added correctly, but no error is given at
> login.
>
> We have placed an icon on the desktop which is just a shortcut to
> \\computername\printername that students can use to install a printer if it
> didn't auto-install at login.
>
> But occassionally when the printers don't automatically install and students
> try to connect to the printer with this icon they get the message "You do not
> have sufficient access to your computer to connect to the selected printer."
>
> The weird part is that if they click the icon again and again, eventually it
> will work - they connect to the printer and are able to use it. Sometimes
> clicking it a 2nd time works, sometimes it takes up to 10 times, but
> eventually they are able to connect to the printer.
>
> In my research I have seen references to the "Prevent users from installing
> printer drivers" setting in local security policy which is disabled.
>
> I have also seen that people get this error when they do not have access to
> the spool directory, or they are not power users, neither of which is the
> case.
>
> We will see this in a computer lab sometimes for days or weeks at a time,
> then it will disappear and return again weeks later. It won't happen to all
> of the labs at the same time.
>
> The printers are HP Laserjet 3500n and 3600n models. We have been having
> some trouble with their drivers recently which may be related.
>
> I have tried removing all users from the security settings on the printer
> share and readding them.
>
> Any ideas what would cause this and why it would be intermittant?
>
> Thanks!
> Mark W

Vista clients? http://support.microsoft.com/kb/946394

Did your research indicate that the "prevent users from installing
printer drivers" local security policy should be disabled on the
*server* - http://support.microsoft.com/kb/259937

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

markw
Fri Jun 06 12:00:01 PDT 2008

Does that article apply only when connecting to the server by RDP?

The print server is Windows 2003, the clients are XP. "Prevent users from
installing printer drivers" is disabled on the client machines and enabled on
the server.

Thanks!

"Lem" wrote:

> Mark W wrote:
> > Hello,
> >
> > I work for a school and am having the below problem sporadically in various
> > computer labs.
> >
> > At login, we use a script that executes net use commands to connect to the
> > appropriate printers for individual users.
> >
> > Sometimes the printers are not added correctly, but no error is given at
> > login.
> >
> > We have placed an icon on the desktop which is just a shortcut to
> > \\computername\printername that students can use to install a printer if it
> > didn't auto-install at login.
> >
> > But occassionally when the printers don't automatically install and students
> > try to connect to the printer with this icon they get the message "You do not
> > have sufficient access to your computer to connect to the selected printer."
> >
> > The weird part is that if they click the icon again and again, eventually it
> > will work - they connect to the printer and are able to use it. Sometimes
> > clicking it a 2nd time works, sometimes it takes up to 10 times, but
> > eventually they are able to connect to the printer.
> >
> > In my research I have seen references to the "Prevent users from installing
> > printer drivers" setting in local security policy which is disabled.
> >
> > I have also seen that people get this error when they do not have access to
> > the spool directory, or they are not power users, neither of which is the
> > case.
> >
> > We will see this in a computer lab sometimes for days or weeks at a time,
> > then it will disappear and return again weeks later. It won't happen to all
> > of the labs at the same time.
> >
> > The printers are HP Laserjet 3500n and 3600n models. We have been having
> > some trouble with their drivers recently which may be related.
> >
> > I have tried removing all users from the security settings on the printer
> > share and readding them.
> >
> > Any ideas what would cause this and why it would be intermittant?
> >
> > Thanks!
> > Mark W
>
> Vista clients? http://support.microsoft.com/kb/946394
>
> Did your research indicate that the "prevent users from installing
> printer drivers" local security policy should be disabled on the
> *server* - http://support.microsoft.com/kb/259937
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
>

Lem
Fri Jun 06 12:58:39 PDT 2008

Mark W wrote:
> Does that article apply only when connecting to the server by RDP?

Don't know.

>
> The print server is Windows 2003, the clients are XP. "Prevent users from
> installing printer drivers" is disabled on the client machines and enabled on
> the server.

Why not try disabling the policy on the print server and see what
happens? I suppose it's a potential security hole, but if it works,
then you can decide if it's worth doing.

>
> Thanks!
>
> "Lem" wrote:
>
>> Mark W wrote:
>>> Hello,
>>>
>>> I work for a school and am having the below problem sporadically in various
>>> computer labs.
>>>
>>> At login, we use a script that executes net use commands to connect to the
>>> appropriate printers for individual users.
>>>
>>> Sometimes the printers are not added correctly, but no error is given at
>>> login.
>>>
>>> We have placed an icon on the desktop which is just a shortcut to
>>> \\computername\printername that students can use to install a printer if it
>>> didn't auto-install at login.
>>>
>>> But occassionally when the printers don't automatically install and students
>>> try to connect to the printer with this icon they get the message "You do not
>>> have sufficient access to your computer to connect to the selected printer."
>>>
>>> The weird part is that if they click the icon again and again, eventually it
>>> will work - they connect to the printer and are able to use it. Sometimes
>>> clicking it a 2nd time works, sometimes it takes up to 10 times, but
>>> eventually they are able to connect to the printer.
>>>
>>> In my research I have seen references to the "Prevent users from installing
>>> printer drivers" setting in local security policy which is disabled.
>>>
>>> I have also seen that people get this error when they do not have access to
>>> the spool directory, or they are not power users, neither of which is the
>>> case.
>>>
>>> We will see this in a computer lab sometimes for days or weeks at a time,
>>> then it will disappear and return again weeks later. It won't happen to all
>>> of the labs at the same time.
>>>
>>> The printers are HP Laserjet 3500n and 3600n models. We have been having
>>> some trouble with their drivers recently which may be related.
>>>
>>> I have tried removing all users from the security settings on the printer
>>> share and readding them.
>>>
>>> Any ideas what would cause this and why it would be intermittant?
>>>
>>> Thanks!
>>> Mark W
>> Vista clients? http://support.microsoft.com/kb/946394
>>
>> Did your research indicate that the "prevent users from installing
>> printer drivers" local security policy should be disabled on the
>> *server* - http://support.microsoft.com/kb/259937
>>
>> --
>> Lem -- MS-MVP
>>
>> To the moon and back with 2K words of RAM and 36K words of ROM.
>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>> http://history.nasa.gov/afj/compessay.htm
>>


--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm