I need to do a firmware upgrade on my Creative Zen MP3 player but
cannot do so until I downgrade to WMP 10. Unfortunately XP SP2 will
not rollback the player for me. I have followed the instructions on
the Microsoft website but when I go into Add/Remove Programs and try
to rollback, the operation tells me that it succeeded. I restart and
WMP11 is still installed so of course I can't remove the other
programs to required to do the Firmware upgrade. Any ideas how to get
around this problem?