Can't Transfer WMA file (e-audiobook) to Sansa e250R

I've been trying over and over again to transfer an e-audiobook to my Sansa
e250R mp3 player. I downloaded it from our local library and I can play it on
my computer without problem but when I try syncing it to my mp3 player I get
the following error message:

An error occurred while attempting to transfer "Surprised by Joy-Part01.wma".

Error details: Unable to transfer the selected title because [Insert3]
returned 0xC00D2772


I deleted some files from my mp3 in the event it was a space problem. I
tried transferring only one part of the audiobook but the same error message
continues to come up. According to my library web site, my mp3 model is a
compatible device so that's not the issue.

I can play the book through my Windows Media Player and thought that perhaps
while the book was in the Now Playing section of the Media Player that I
might be able to select it and Sync it to my mp3. That didn't work either.
When I dragged the first chapter to my mp3 player and clicked on Start Sync I
got a red "x" dot next to the part I tried adding. When I clicked on the red
"x" I got the following message:

It is not possible to obtain device's certificate. Please contact the device
manufacturer for a firmware update or for other steps to resolve this problem.

I then clicked on "Web Help" to get more details on this error message. This
is what I got:

This error might have been triggered by an error in another program or
component of Windows.

This is why I'm hoping somebody here can help me narrow down the problem.

I also tried syncing my mp3 using Best Buy Digital Music Store. Again, I
could play the e-audiobook from there over my computer but couldn't get the
book transfered to the mp3 player.

Here are some of the particulars:

* Trying to transfer an e-audiobook to my Sansa e250
* OverDrive Media Console version 3.0 (software downloaded from library's
web site)
* Windows Media Player 11
* Operating system: Windows XP

If anyone can offer any help it would be greatly appreciated! This is sooooo
frustrating!!

zachd
Tue Jun 17 00:07:57 PDT 2008


Yeah, that error means that the device isn't functioning properly as far as
the player can tell. Did you check for any possible firmware update for the
device... ?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Kimberly" <Kimberly@discussions.microsoft.com> wrote in message
news:2BF310C0-15B0-4D35-AD2C-2C47F1F9777C@microsoft.com...
> I've been trying over and over again to transfer an e-audiobook to my
> Sansa
> e250R mp3 player. I downloaded it from our local library and I can play it
> on
> my computer without problem but when I try syncing it to my mp3 player I
> get
> the following error message:
>
> An error occurred while attempting to transfer "Surprised by
> Joy-Part01.wma".
>
> Error details: Unable to transfer the selected title because [Insert3]
> returned 0xC00D2772
>
>
> I deleted some files from my mp3 in the event it was a space problem. I
> tried transferring only one part of the audiobook but the same error
> message
> continues to come up. According to my library web site, my mp3 model is a
> compatible device so that's not the issue.
>
> I can play the book through my Windows Media Player and thought that
> perhaps
> while the book was in the Now Playing section of the Media Player that I
> might be able to select it and Sync it to my mp3. That didn't work either.
> When I dragged the first chapter to my mp3 player and clicked on Start
> Sync I
> got a red "x" dot next to the part I tried adding. When I clicked on the
> red
> "x" I got the following message:
>
> It is not possible to obtain device's certificate. Please contact the
> device
> manufacturer for a firmware update or for other steps to resolve this
> problem.
>
> I then clicked on "Web Help" to get more details on this error message.
> This
> is what I got:
>
> This error might have been triggered by an error in another program or
> component of Windows.
>
> This is why I'm hoping somebody here can help me narrow down the problem.
>
> I also tried syncing my mp3 using Best Buy Digital Music Store. Again, I
> could play the e-audiobook from there over my computer but couldn't get
> the
> book transfered to the mp3 player.
>
> Here are some of the particulars:
>
> * Trying to transfer an e-audiobook to my Sansa e250
> * OverDrive Media Console version 3.0 (software downloaded from library's
> web site)
> * Windows Media Player 11
> * Operating system: Windows XP
>
> If anyone can offer any help it would be greatly appreciated! This is
> sooooo
> frustrating!!

Kimberly
Sun Jun 22 15:04:00 PDT 2008

I haven't tried that yet. I'm am pretty much as "novice" as one can get with
these things. I'll give the firmware update for the mp3 player and see what
happens.

"zachd [MSFT]" wrote:

>
> Yeah, that error means that the device isn't functioning properly as far as
> the player can tell. Did you check for any possible firmware update for the
> device... ?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Kimberly" <Kimberly@discussions.microsoft.com> wrote in message
> news:2BF310C0-15B0-4D35-AD2C-2C47F1F9777C@microsoft.com...
> > I've been trying over and over again to transfer an e-audiobook to my
> > Sansa
> > e250R mp3 player. I downloaded it from our local library and I can play it
> > on
> > my computer without problem but when I try syncing it to my mp3 player I
> > get
> > the following error message:
> >
> > An error occurred while attempting to transfer "Surprised by
> > Joy-Part01.wma".
> >
> > Error details: Unable to transfer the selected title because [Insert3]
> > returned 0xC00D2772
> >
> >
> > I deleted some files from my mp3 in the event it was a space problem. I
> > tried transferring only one part of the audiobook but the same error
> > message
> > continues to come up. According to my library web site, my mp3 model is a
> > compatible device so that's not the issue.
> >
> > I can play the book through my Windows Media Player and thought that
> > perhaps
> > while the book was in the Now Playing section of the Media Player that I
> > might be able to select it and Sync it to my mp3. That didn't work either.
> > When I dragged the first chapter to my mp3 player and clicked on Start
> > Sync I
> > got a red "x" dot next to the part I tried adding. When I clicked on the
> > red
> > "x" I got the following message:
> >
> > It is not possible to obtain device's certificate. Please contact the
> > device
> > manufacturer for a firmware update or for other steps to resolve this
> > problem.
> >
> > I then clicked on "Web Help" to get more details on this error message.
> > This
> > is what I got:
> >
> > This error might have been triggered by an error in another program or
> > component of Windows.
> >
> > This is why I'm hoping somebody here can help me narrow down the problem.
> >
> > I also tried syncing my mp3 using Best Buy Digital Music Store. Again, I
> > could play the e-audiobook from there over my computer but couldn't get
> > the
> > book transfered to the mp3 player.
> >
> > Here are some of the particulars:
> >
> > * Trying to transfer an e-audiobook to my Sansa e250
> > * OverDrive Media Console version 3.0 (software downloaded from library's
> > web site)
> > * Windows Media Player 11
> > * Operating system: Windows XP
> >
> > If anyone can offer any help it would be greatly appreciated! This is
> > sooooo
> > frustrating!!
>

Tina
Sun Jun 29 17:55:25 PDT 2008

Did that work for you? I have had the same problem and this didn't fix it.
Thanks!

"Kimberly" wrote:

> I haven't tried that yet. I'm am pretty much as "novice" as one can get with
> these things. I'll give the firmware update for the mp3 player and see what
> happens.
>
> "zachd [MSFT]" wrote:
>
> >
> > Yeah, that error means that the device isn't functioning properly as far as
> > the player can tell. Did you check for any possible firmware update for the
> > device... ?
> >
> > --
> > Speaking for myself only.
> > See http://zachd.com/pss/pss.html for some helpful WMP info.
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> > --
> > "Kimberly" <Kimberly@discussions.microsoft.com> wrote in message
> > news:2BF310C0-15B0-4D35-AD2C-2C47F1F9777C@microsoft.com...
> > > I've been trying over and over again to transfer an e-audiobook to my
> > > Sansa
> > > e250R mp3 player. I downloaded it from our local library and I can play it
> > > on
> > > my computer without problem but when I try syncing it to my mp3 player I
> > > get
> > > the following error message:
> > >
> > > An error occurred while attempting to transfer "Surprised by
> > > Joy-Part01.wma".
> > >
> > > Error details: Unable to transfer the selected title because [Insert3]
> > > returned 0xC00D2772
> > >
> > >
> > > I deleted some files from my mp3 in the event it was a space problem. I
> > > tried transferring only one part of the audiobook but the same error
> > > message
> > > continues to come up. According to my library web site, my mp3 model is a
> > > compatible device so that's not the issue.
> > >
> > > I can play the book through my Windows Media Player and thought that
> > > perhaps
> > > while the book was in the Now Playing section of the Media Player that I
> > > might be able to select it and Sync it to my mp3. That didn't work either.
> > > When I dragged the first chapter to my mp3 player and clicked on Start
> > > Sync I
> > > got a red "x" dot next to the part I tried adding. When I clicked on the
> > > red
> > > "x" I got the following message:
> > >
> > > It is not possible to obtain device's certificate. Please contact the
> > > device
> > > manufacturer for a firmware update or for other steps to resolve this
> > > problem.
> > >
> > > I then clicked on "Web Help" to get more details on this error message.
> > > This
> > > is what I got:
> > >
> > > This error might have been triggered by an error in another program or
> > > component of Windows.
> > >
> > > This is why I'm hoping somebody here can help me narrow down the problem.
> > >
> > > I also tried syncing my mp3 using Best Buy Digital Music Store. Again, I
> > > could play the e-audiobook from there over my computer but couldn't get
> > > the
> > > book transfered to the mp3 player.
> > >
> > > Here are some of the particulars:
> > >
> > > * Trying to transfer an e-audiobook to my Sansa e250
> > > * OverDrive Media Console version 3.0 (software downloaded from library's
> > > web site)
> > > * Windows Media Player 11
> > > * Operating system: Windows XP
> > >
> > > If anyone can offer any help it would be greatly appreciated! This is
> > > sooooo
> > > frustrating!!
> >