I am running an HP Pavilion m9077c with a ViXS PureTV-U 48B0 tuner
(NTSC/ATSC) under Vista Home Premium. I just had my DirecTV service upgraded
from standard to HD and now cannot reconfigure Media Center for the new box.

Once I got the new satellite box installed, I reran the TV setup wizard,
which worked fine until I needed to input the code for my satellite remote,
when I ran up against the "you can't make more than 31 tries to get the
right code" feature. Since then, every time I rerun the wizard, it runs for
about 30 seconds then gives a "tuner unavailable" error when the it tries to
get the necessary information for the Program Guide.

I have tried everything I could think of--restarting the computer, resetting
my Internet connections, power-cycling the satellite box, etc. I also
followed every step HP recommended for "can't find tuner" on its help site,
without success (I could neither install updated drivers for the tuner nor
use System Restore). I've had no problems watching TV on Media Center until
now. Any ideas as to what could be wrong? Is this related to the
remote-code-tries limit?

Re: Vista Media Center: "Tuner Unavailable" while Trying to Set Up New Satellite Box by Doug

Doug
Fri Mar 28 21:22:24 PDT 2008

You will not actually be able to watch the HD content from your box in true
HD, with Media Center. You might get them down converted if you're using
S-Video, component or composite, but they won't be in HD. Currently, the
only way to get HD programming, other than over-the-air, is via one or two
Digital Cable Tuners, from ATI. There are plans to launch DirecTV Support,
very similar to Digital Cable, but its not out yet, and as far as I'm aware,
there's no due date set.

As for the tuner, make sure you're installing the driver for the analog
portion of the card, as that's what MCE will use to interface to your
DirecTV box.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Chris Allen" <christopher.allen22@verizon.net> wrote in message
news:uXNgy8UkIHA.4120@TK2MSFTNGP06.phx.gbl...
>I am running an HP Pavilion m9077c with a ViXS PureTV-U 48B0 tuner
>(NTSC/ATSC) under Vista Home Premium. I just had my DirecTV service
>upgraded from standard to HD and now cannot reconfigure Media Center for
>the new box.
>
> Once I got the new satellite box installed, I reran the TV setup wizard,
> which worked fine until I needed to input the code for my satellite
> remote, when I ran up against the "you can't make more than 31 tries to
> get the right code" feature. Since then, every time I rerun the wizard, it
> runs for about 30 seconds then gives a "tuner unavailable" error when the
> it tries to get the necessary information for the Program Guide.
>
> I have tried everything I could think of--restarting the computer,
> resetting my Internet connections, power-cycling the satellite box, etc. I
> also followed every step HP recommended for "can't find tuner" on its help
> site, without success (I could neither install updated drivers for the
> tuner nor use System Restore). I've had no problems watching TV on Media
> Center until now. Any ideas as to what could be wrong? Is this related to
> the remote-code-tries limit?


Re: Vista Media Center: "Tuner Unavailable" while Trying to Set Up New Satellite Box by jolt

jolt
Sat Mar 29 06:44:22 PDT 2008

I don't know if this will help but from what I've read the ViXS Pure TV
tuners are made by Vista View. It might be best to consult their web site
for the latest drivers and include searches for the Vista View to find
answers to issues.

http://www.vistaview.tv/product-list.html



"Chris Allen" <christopher.allen22@verizon.net> wrote in message
news:uXNgy8UkIHA.4120@TK2MSFTNGP06.phx.gbl...
>I am running an HP Pavilion m9077c with a ViXS PureTV-U 48B0 tuner
>(NTSC/ATSC) under Vista Home Premium. I just had my DirecTV service
>upgraded from standard to HD and now cannot reconfigure Media Center for
>the new box.
>
> Once I got the new satellite box installed, I reran the TV setup wizard,
> which worked fine until I needed to input the code for my satellite
> remote, when I ran up against the "you can't make more than 31 tries to
> get the right code" feature. Since then, every time I rerun the wizard, it
> runs for about 30 seconds then gives a "tuner unavailable" error when the
> it tries to get the necessary information for the Program Guide.
>
> I have tried everything I could think of--restarting the computer,
> resetting my Internet connections, power-cycling the satellite box, etc. I
> also followed every step HP recommended for "can't find tuner" on its help
> site, without success (I could neither install updated drivers for the
> tuner nor use System Restore). I've had no problems watching TV on Media
> Center until now. Any ideas as to what could be wrong? Is this related to
> the remote-code-tries limit?



Re: Vista Media Center: "Tuner Unavailable" while Trying to Set Up New Satellite Box by Chris

Chris
Sat Mar 29 20:41:20 PDT 2008

Thanks for the info. Unfortunately, the problem is that I can't get MCE to
even begin to set up for the new box. The "tuner unavailable" error appears
during the "Download TV Setup Options" step of the wizard. As the message
indicates, I have repeatedly restarted my PC and still get this error. This
started after I tried the maximum 31 times to find the correct remote code,
leading me to think it may be a "lockout" of some kind. There is nothing
wrong with the DirecTV box--I was seeing a picture in the small screen
that's displayed during the "select remote code" step--and I've confirmed I
have the current drivers for the tuner, which Device Manager shows as
working properly.

"Doug Knox - [MS-MVP]" <dknoxNO@Spammvps.org> wrote in message
news:24C8AAA3-E274-4D47-AB8E-05C9C7ADE47D@microsoft.com...
> You will not actually be able to watch the HD content from your box in
> true HD, with Media Center. You might get them down converted if you're
> using S-Video, component or composite, but they won't be in HD.
> Currently, the only way to get HD programming, other than over-the-air, is
> via one or two Digital Cable Tuners, from ATI. There are plans to launch
> DirecTV Support, very similar to Digital Cable, but its not out yet, and
> as far as I'm aware, there's no due date set.
>
> As for the tuner, make sure you're installing the driver for the analog
> portion of the card, as that's what MCE will use to interface to your
> DirecTV box.
> --
> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
> Display\Security
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Per user Group Policy Restrictions for XP Home and XP Pro
> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "Chris Allen" <christopher.allen22@verizon.net> wrote in message
> news:uXNgy8UkIHA.4120@TK2MSFTNGP06.phx.gbl...
>>I am running an HP Pavilion m9077c with a ViXS PureTV-U 48B0 tuner
>>(NTSC/ATSC) under Vista Home Premium. I just had my DirecTV service
>>upgraded from standard to HD and now cannot reconfigure Media Center for
>>the new box.
>>
>> Once I got the new satellite box installed, I reran the TV setup wizard,
>> which worked fine until I needed to input the code for my satellite
>> remote, when I ran up against the "you can't make more than 31 tries to
>> get the right code" feature. Since then, every time I rerun the wizard,
>> it runs for about 30 seconds then gives a "tuner unavailable" error when
>> the it tries to get the necessary information for the Program Guide.
>>
>> I have tried everything I could think of--restarting the computer,
>> resetting my Internet connections, power-cycling the satellite box, etc.
>> I also followed every step HP recommended for "can't find tuner" on its
>> help site, without success (I could neither install updated drivers for
>> the tuner nor use System Restore). I've had no problems watching TV on
>> Media Center until now. Any ideas as to what could be wrong? Is this
>> related to the remote-code-tries limit?
>


Re: Vista Media Center: "Tuner Unavailable" while Trying to Set Up New Satellite Box by Chris

Chris
Sat Apr 05 22:47:59 PDT 2008

Update: I believe I've confirmed that the problem is within MCE itself, not
with the tuner. I disabled the tuner in Device Manager and rebooted my PC,
then reran Set Up TV Signal and got a "no tuner installed" error. I then
re-enabled the tuner, rebooted, restarted MCE, and got "tuner unavailable."
If there's anyone who has an idea what's going on, I'd appreciate any advice
I can get before paying MS $59 to solve the problem.

> Thanks for the info. Unfortunately, the problem is that I can't get MCE to
> even begin to set up for the new box. The "tuner unavailable" error
> appears during the "Download TV Setup Options" step of the wizard. As the
> message indicates, I have repeatedly restarted my PC and still get this
> error. This started after I tried the maximum 31 times to find the correct
> remote code, leading me to think it may be a "lockout" of some kind. There
> is nothing wrong with the DirecTV box--I was seeing a picture in the small
> screen that's displayed during the "select remote code" step--and I've
> confirmed I have the current drivers for the tuner, which Device Manager
> shows as working properly.
>
> "Doug Knox - [MS-MVP]" <dknoxNO@Spammvps.org> wrote in message
> news:24C8AAA3-E274-4D47-AB8E-05C9C7ADE47D@microsoft.com...
>> You will not actually be able to watch the HD content from your box in
>> true HD, with Media Center. You might get them down converted if you're
>> using S-Video, component or composite, but they won't be in HD.
>> Currently, the only way to get HD programming, other than over-the-air,
>> is via one or two Digital Cable Tuners, from ATI. There are plans to
>> launch DirecTV Support, very similar to Digital Cable, but its not out
>> yet, and as far as I'm aware, there's no due date set.
>>
>> As for the tuner, make sure you're installing the driver for the analog
>> portion of the card, as that's what MCE will use to interface to your
>> DirecTV box.
>> --
>> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
>> Display\Security
>> Win 95/98/Me/XP Tweaks and Fixes
>> http://www.dougknox.com
>> --------------------------------
>> Per user Group Policy Restrictions for XP Home and XP Pro
>> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
>> --------------------------------
>> Please reply only to the newsgroup so all may benefit.
>> Unsolicited e-mail is not answered.
>>
>> "Chris Allen" <christopher.allen22@verizon.net> wrote in message
>> news:uXNgy8UkIHA.4120@TK2MSFTNGP06.phx.gbl...
>>>I am running an HP Pavilion m9077c with a ViXS PureTV-U 48B0 tuner
>>>(NTSC/ATSC) under Vista Home Premium. I just had my DirecTV service
>>>upgraded from standard to HD and now cannot reconfigure Media Center for
>>>the new box.
>>>
>>> Once I got the new satellite box installed, I reran the TV setup wizard,
>>> which worked fine until I needed to input the code for my satellite
>>> remote, when I ran up against the "you can't make more than 31 tries to
>>> get the right code" feature. Since then, every time I rerun the wizard,
>>> it runs for about 30 seconds then gives a "tuner unavailable" error when
>>> the it tries to get the necessary information for the Program Guide.
>>>
>>> I have tried everything I could think of--restarting the computer,
>>> resetting my Internet connections, power-cycling the satellite box, etc.
>>> I also followed every step HP recommended for "can't find tuner" on its
>>> help site, without success (I could neither install updated drivers for
>>> the tuner nor use System Restore). I've had no problems watching TV on
>>> Media Center until now. Any ideas as to what could be wrong? Is this
>>> related to the remote-code-tries limit?
>>
>


Re: Vista Media Center: "Tuner Unavailable" while Trying to Set Up New Satellite Box by JW

JW
Sun Apr 06 08:13:12 PDT 2008

Have you added any other DVD playing programs or Codecs to your system?
Using the following Utility does the MS MPEG2 decoder show up as the default
decoder?

"Chris Allen" <christopher.allen22@verizon.net> wrote in message
news:ex$fIn6lIHA.944@TK2MSFTNGP05.phx.gbl...
> Update: I believe I've confirmed that the problem is within MCE itself,
> not with the tuner. I disabled the tuner in Device Manager and rebooted my
> PC, then reran Set Up TV Signal and got a "no tuner installed" error. I
> then re-enabled the tuner, rebooted, restarted MCE, and got "tuner
> unavailable." If there's anyone who has an idea what's going on, I'd
> appreciate any advice I can get before paying MS $59 to solve the problem.
>
>> Thanks for the info. Unfortunately, the problem is that I can't get MCE
>> to even begin to set up for the new box. The "tuner unavailable" error
>> appears during the "Download TV Setup Options" step of the wizard. As the
>> message indicates, I have repeatedly restarted my PC and still get this
>> error. This started after I tried the maximum 31 times to find the
>> correct remote code, leading me to think it may be a "lockout" of some
>> kind. There is nothing wrong with the DirecTV box--I was seeing a picture
>> in the small screen that's displayed during the "select remote code"
>> step--and I've confirmed I have the current drivers for the tuner, which
>> Device Manager shows as working properly.
>>
>> "Doug Knox - [MS-MVP]" <dknoxNO@Spammvps.org> wrote in message
>> news:24C8AAA3-E274-4D47-AB8E-05C9C7ADE47D@microsoft.com...
>>> You will not actually be able to watch the HD content from your box in
>>> true HD, with Media Center. You might get them down converted if you're
>>> using S-Video, component or composite, but they won't be in HD.
>>> Currently, the only way to get HD programming, other than over-the-air,
>>> is via one or two Digital Cable Tuners, from ATI. There are plans to
>>> launch DirecTV Support, very similar to Digital Cable, but its not out
>>> yet, and as far as I'm aware, there's no due date set.
>>>
>>> As for the tuner, make sure you're installing the driver for the analog
>>> portion of the card, as that's what MCE will use to interface to your
>>> DirecTV box.
>>> --
>>> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
>>> Display\Security
>>> Win 95/98/Me/XP Tweaks and Fixes
>>> http://www.dougknox.com
>>> --------------------------------
>>> Per user Group Policy Restrictions for XP Home and XP Pro
>>> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
>>> --------------------------------
>>> Please reply only to the newsgroup so all may benefit.
>>> Unsolicited e-mail is not answered.
>>>
>>> "Chris Allen" <christopher.allen22@verizon.net> wrote in message
>>> news:uXNgy8UkIHA.4120@TK2MSFTNGP06.phx.gbl...
>>>>I am running an HP Pavilion m9077c with a ViXS PureTV-U 48B0 tuner
>>>>(NTSC/ATSC) under Vista Home Premium. I just had my DirecTV service
>>>>upgraded from standard to HD and now cannot reconfigure Media Center for
>>>>the new box.
>>>>
>>>> Once I got the new satellite box installed, I reran the TV setup
>>>> wizard, which worked fine until I needed to input the code for my
>>>> satellite remote, when I ran up against the "you can't make more than
>>>> 31 tries to get the right code" feature. Since then, every time I rerun
>>>> the wizard, it runs for about 30 seconds then gives a "tuner
>>>> unavailable" error when the it tries to get the necessary information
>>>> for the Program Guide.
>>>>
>>>> I have tried everything I could think of--restarting the computer,
>>>> resetting my Internet connections, power-cycling the satellite box,
>>>> etc. I also followed every step HP recommended for "can't find tuner"
>>>> on its help site, without success (I could neither install updated
>>>> drivers for the tuner nor use System Restore). I've had no problems
>>>> watching TV on Media Center until now. Any ideas as to what could be
>>>> wrong? Is this related to the remote-code-tries limit?
>>>
>>
>


Woops forgot the link by JW

JW
Sun Apr 06 08:29:41 PDT 2008

Here is the link.

http://mediacenterexpert.blogspot.com/2006/07/vista-media-center-decoder-utility.html


"JW" <JW@nospam.nspam> wrote in message
news:6B018193-DAE0-41E0-BF9A-642D495BD64D@microsoft.com...
> Have you added any other DVD playing programs or Codecs to your system?
> Using the following Utility does the MS MPEG2 decoder show up as the
> default decoder?
>
> "Chris Allen" <christopher.allen22@verizon.net> wrote in message
> news:ex$fIn6lIHA.944@TK2MSFTNGP05.phx.gbl...
>> Update: I believe I've confirmed that the problem is within MCE itself,
>> not with the tuner. I disabled the tuner in Device Manager and rebooted
>> my PC, then reran Set Up TV Signal and got a "no tuner installed" error.
>> I then re-enabled the tuner, rebooted, restarted MCE, and got "tuner
>> unavailable." If there's anyone who has an idea what's going on, I'd
>> appreciate any advice I can get before paying MS $59 to solve the
>> problem.
>>
>>> Thanks for the info. Unfortunately, the problem is that I can't get MCE
>>> to even begin to set up for the new box. The "tuner unavailable" error
>>> appears during the "Download TV Setup Options" step of the wizard. As
>>> the message indicates, I have repeatedly restarted my PC and still get
>>> this error. This started after I tried the maximum 31 times to find the
>>> correct remote code, leading me to think it may be a "lockout" of some
>>> kind. There is nothing wrong with the DirecTV box--I was seeing a
>>> picture in the small screen that's displayed during the "select remote
>>> code" step--and I've confirmed I have the current drivers for the tuner,
>>> which Device Manager shows as working properly.
>>>
>>> "Doug Knox - [MS-MVP]" <dknoxNO@Spammvps.org> wrote in message
>>> news:24C8AAA3-E274-4D47-AB8E-05C9C7ADE47D@microsoft.com...
>>>> You will not actually be able to watch the HD content from your box in
>>>> true HD, with Media Center. You might get them down converted if
>>>> you're using S-Video, component or composite, but they won't be in HD.
>>>> Currently, the only way to get HD programming, other than over-the-air,
>>>> is via one or two Digital Cable Tuners, from ATI. There are plans to
>>>> launch DirecTV Support, very similar to Digital Cable, but its not out
>>>> yet, and as far as I'm aware, there's no due date set.
>>>>
>>>> As for the tuner, make sure you're installing the driver for the analog
>>>> portion of the card, as that's what MCE will use to interface to your
>>>> DirecTV box.
>>>> --
>>>> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
>>>> Display\Security
>>>> Win 95/98/Me/XP Tweaks and Fixes
>>>> http://www.dougknox.com
>>>> --------------------------------
>>>> Per user Group Policy Restrictions for XP Home and XP Pro
>>>> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
>>>> --------------------------------
>>>> Please reply only to the newsgroup so all may benefit.
>>>> Unsolicited e-mail is not answered.
>>>>
>>>> "Chris Allen" <christopher.allen22@verizon.net> wrote in message
>>>> news:uXNgy8UkIHA.4120@TK2MSFTNGP06.phx.gbl...
>>>>>I am running an HP Pavilion m9077c with a ViXS PureTV-U 48B0 tuner
>>>>>(NTSC/ATSC) under Vista Home Premium. I just had my DirecTV service
>>>>>upgraded from standard to HD and now cannot reconfigure Media Center
>>>>>for the new box.
>>>>>
>>>>> Once I got the new satellite box installed, I reran the TV setup
>>>>> wizard, which worked fine until I needed to input the code for my
>>>>> satellite remote, when I ran up against the "you can't make more than
>>>>> 31 tries to get the right code" feature. Since then, every time I
>>>>> rerun the wizard, it runs for about 30 seconds then gives a "tuner
>>>>> unavailable" error when the it tries to get the necessary information
>>>>> for the Program Guide.
>>>>>
>>>>> I have tried everything I could think of--restarting the computer,
>>>>> resetting my Internet connections, power-cycling the satellite box,
>>>>> etc. I also followed every step HP recommended for "can't find tuner"
>>>>> on its help site, without success (I could neither install updated
>>>>> drivers for the tuner nor use System Restore). I've had no problems
>>>>> watching TV on Media Center until now. Any ideas as to what could be
>>>>> wrong? Is this related to the remote-code-tries limit?
>>>>
>>>
>>
>