Only one Tuner works!

I'm setting up my new HP Pavilion Ultimate D4999TPC. This is my second,
since the first one I had to return b/c it had all kinds of problems (such as
no internet access). It's equipped with dual ATSC-NTSC TV tuner, PVR, FM
tuner, REM. One card is Hauppague WinTV HVR-1600 (NTSC/ATSC combo) and the
other card is ViXS PureTV-U 48BO (NTSC/ATSC combo). Total of 4 tuners.

I have analog cable (coming out of the wall and I use a splitter to connect
to the tv tuners).

1st problem:
When I do auto config, it either comes back with no tuners found or only one
tuner found but detects my analog cable as antenna.

2nd problem:

When I do manual config, only the NTSC connector would work on the Hauppauge
card and I get nothing on the ViXS card. With the previously returned unit,
I was able to get both tuners to work on the Hauppage card, although,
sometimes the ATSC tuner would quit and I would have to restart the computer
(sometimes 2 or 3 times) and then it would work again.

Another issue I have with this new system while the previous system did not
have this issue, is when it's recording something, I cannot go to "live tv"
even though it's the same channel that it's recording.

Conclusion:
I'm stuck with only one usable tuner out or 4!

The useless tech support tells me I cannot use both tuners on the same card.
They say it's impossible, even though that's exactly what I did with the
previous system. They want to send me another Hauppauge card to replace the
ViXS card (which also has the FM tuner so then I would not have an FM tuner).
He said with two seperate Hauppage cards, I would then be able to use 2
tuners. This does not make sense to me. I should be able to usee both
tuners on the Hauppauge card as I did before.

Oh, one more thing with this system (and not with the previous system),
When downloading the Guide, I would keep getting "download
incomplete--Code:13" And then eventually, after a bunch of tries, it would
finally complete. My wireless status is "excellent."

Please help!! Thank you!!!!

JW
Sat Mar 22 10:08:11 PDT 2008

You can use both tuner on the 1600 card since it is true combo tuner card
and both tuners can be used concurrently.
Your Vixs card I believe, however, is a hybrid tuner card and therefore only
one of the tuners can be used at a time. MC will not configure both tuners
on this card since the two tuners can not be used concurrently.
I suggest that you do the following using device manager uninstall both
cards then shut down your system and remove both cards.
Reboot the system and then shut down again.
Install only the 1600 card and see if you can configure its analog tuner
cable connection. You can not use its digital tuner connection since you
have no digital signal from an antenna connected to it. However, you can
connect your cable to the digital tuner connection also using a splitter and
use the Hauppauge WinTV application to possible receive unencrypted QAM
channels from your cable connection. It has all of the analog and digital
channels available, it is not analog only.
Once this is working shutdown again and install the ViXS card and you should
be able to configure its analog cable connection so that you have two analog
tuners available to you.
Do not try and configure the tuners automatically you want to manually
select cable for your location in order to get the proper EPG
"Spring" <Spring@discussions.microsoft.com> wrote in message
news:11BDF649-50CF-4C9C-9560-82E9A96F94EC@microsoft.com...
> I'm setting up my new HP Pavilion Ultimate D4999TPC. This is my second,
> since the first one I had to return b/c it had all kinds of problems (such
> as
> no internet access). It's equipped with dual ATSC-NTSC TV tuner, PVR, FM
> tuner, REM. One card is Hauppague WinTV HVR-1600 (NTSC/ATSC combo) and
> the
> other card is ViXS PureTV-U 48BO (NTSC/ATSC combo). Total of 4 tuners.
>
> I have analog cable (coming out of the wall and I use a splitter to
> connect
> to the tv tuners).
>
> 1st problem:
> When I do auto config, it either comes back with no tuners found or only
> one
> tuner found but detects my analog cable as antenna.
>
> 2nd problem:
>
> When I do manual config, only the NTSC connector would work on the
> Hauppauge
> card and I get nothing on the ViXS card. With the previously returned
> unit,
> I was able to get both tuners to work on the Hauppage card, although,
> sometimes the ATSC tuner would quit and I would have to restart the
> computer
> (sometimes 2 or 3 times) and then it would work again.
>
> Another issue I have with this new system while the previous system did
> not
> have this issue, is when it's recording something, I cannot go to "live
> tv"
> even though it's the same channel that it's recording.
>
> Conclusion:
> I'm stuck with only one usable tuner out or 4!
>
> The useless tech support tells me I cannot use both tuners on the same
> card.
> They say it's impossible, even though that's exactly what I did with the
> previous system. They want to send me another Hauppauge card to replace
> the
> ViXS card (which also has the FM tuner so then I would not have an FM
> tuner).
> He said with two seperate Hauppage cards, I would then be able to use 2
> tuners. This does not make sense to me. I should be able to usee both
> tuners on the Hauppauge card as I did before.
>
> Oh, one more thing with this system (and not with the previous system),
> When downloading the Guide, I would keep getting "download
> incomplete--Code:13" And then eventually, after a bunch of tries, it
> would
> finally complete. My wireless status is "excellent."
>
> Please help!! Thank you!!!!

jolt
Sat Mar 22 11:28:40 PDT 2008

Your not alone having problems with the ViXS tuner

http://www.avsforum.com/avs-vb/showthread.php?t=931770



"Spring" <Spring@discussions.microsoft.com> wrote in message
news:11BDF649-50CF-4C9C-9560-82E9A96F94EC@microsoft.com...
> I'm setting up my new HP Pavilion Ultimate D4999TPC. This is my second,
> since the first one I had to return b/c it had all kinds of problems (such
> as
> no internet access). It's equipped with dual ATSC-NTSC TV tuner, PVR, FM
> tuner, REM. One card is Hauppague WinTV HVR-1600 (NTSC/ATSC combo) and
> the
> other card is ViXS PureTV-U 48BO (NTSC/ATSC combo). Total of 4 tuners.
>
> I have analog cable (coming out of the wall and I use a splitter to
> connect
> to the tv tuners).
>
> 1st problem:
> When I do auto config, it either comes back with no tuners found or only
> one
> tuner found but detects my analog cable as antenna.
>
> 2nd problem:
>
> When I do manual config, only the NTSC connector would work on the
> Hauppauge
> card and I get nothing on the ViXS card. With the previously returned
> unit,
> I was able to get both tuners to work on the Hauppage card, although,
> sometimes the ATSC tuner would quit and I would have to restart the
> computer
> (sometimes 2 or 3 times) and then it would work again.
>
> Another issue I have with this new system while the previous system did
> not
> have this issue, is when it's recording something, I cannot go to "live
> tv"
> even though it's the same channel that it's recording.
>
> Conclusion:
> I'm stuck with only one usable tuner out or 4!
>
> The useless tech support tells me I cannot use both tuners on the same
> card.
> They say it's impossible, even though that's exactly what I did with the
> previous system. They want to send me another Hauppauge card to replace
> the
> ViXS card (which also has the FM tuner so then I would not have an FM
> tuner).
> He said with two seperate Hauppage cards, I would then be able to use 2
> tuners. This does not make sense to me. I should be able to usee both
> tuners on the Hauppauge card as I did before.
>
> Oh, one more thing with this system (and not with the previous system),
> When downloading the Guide, I would keep getting "download
> incomplete--Code:13" And then eventually, after a bunch of tries, it
> would
> finally complete. My wireless status is "excellent."
>
> Please help!! Thank you!!!!

Spring
Tue Mar 25 19:44:01 PDT 2008

Thank you both for your responses.

JW,

With the previously returned computer, I was able to use both tuners via
splitter with the Windows Media Center. Are you saying I should use the
Hauppauge application and not the Wibndows Media Center with my new system?

Thanks again.

"JW" wrote:

> You can use both tuner on the 1600 card since it is true combo tuner card
> and both tuners can be used concurrently.
> Your Vixs card I believe, however, is a hybrid tuner card and therefore only
> one of the tuners can be used at a time. MC will not configure both tuners
> on this card since the two tuners can not be used concurrently.
> I suggest that you do the following using device manager uninstall both
> cards then shut down your system and remove both cards.
> Reboot the system and then shut down again.
> Install only the 1600 card and see if you can configure its analog tuner
> cable connection. You can not use its digital tuner connection since you
> have no digital signal from an antenna connected to it. However, you can
> connect your cable to the digital tuner connection also using a splitter and
> use the Hauppauge WinTV application to possible receive unencrypted QAM
> channels from your cable connection. It has all of the analog and digital
> channels available, it is not analog only.
> Once this is working shutdown again and install the ViXS card and you should
> be able to configure its analog cable connection so that you have two analog
> tuners available to you.
> Do not try and configure the tuners automatically you want to manually
> select cable for your location in order to get the proper EPG
> "Spring" <Spring@discussions.microsoft.com> wrote in message
> news:11BDF649-50CF-4C9C-9560-82E9A96F94EC@microsoft.com...
> > I'm setting up my new HP Pavilion Ultimate D4999TPC. This is my second,
> > since the first one I had to return b/c it had all kinds of problems (such
> > as
> > no internet access). It's equipped with dual ATSC-NTSC TV tuner, PVR, FM
> > tuner, REM. One card is Hauppague WinTV HVR-1600 (NTSC/ATSC combo) and
> > the
> > other card is ViXS PureTV-U 48BO (NTSC/ATSC combo). Total of 4 tuners.
> >
> > I have analog cable (coming out of the wall and I use a splitter to
> > connect
> > to the tv tuners).
> >
> > 1st problem:
> > When I do auto config, it either comes back with no tuners found or only
> > one
> > tuner found but detects my analog cable as antenna.
> >
> > 2nd problem:
> >
> > When I do manual config, only the NTSC connector would work on the
> > Hauppauge
> > card and I get nothing on the ViXS card. With the previously returned
> > unit,
> > I was able to get both tuners to work on the Hauppage card, although,
> > sometimes the ATSC tuner would quit and I would have to restart the
> > computer
> > (sometimes 2 or 3 times) and then it would work again.
> >
> > Another issue I have with this new system while the previous system did
> > not
> > have this issue, is when it's recording something, I cannot go to "live
> > tv"
> > even though it's the same channel that it's recording.
> >
> > Conclusion:
> > I'm stuck with only one usable tuner out or 4!
> >
> > The useless tech support tells me I cannot use both tuners on the same
> > card.
> > They say it's impossible, even though that's exactly what I did with the
> > previous system. They want to send me another Hauppauge card to replace
> > the
> > ViXS card (which also has the FM tuner so then I would not have an FM
> > tuner).
> > He said with two seperate Hauppage cards, I would then be able to use 2
> > tuners. This does not make sense to me. I should be able to usee both
> > tuners on the Hauppauge card as I did before.
> >
> > Oh, one more thing with this system (and not with the previous system),
> > When downloading the Guide, I would keep getting "download
> > incomplete--Code:13" And then eventually, after a bunch of tries, it
> > would
> > finally complete. My wireless status is "excellent."
> >
> > Please help!! Thank you!!!!
>

JW
Wed Mar 26 08:02:20 PDT 2008

Yes using a splitter you should be able to see both analog tuners.
I am just trying to help you get it set up doing when step at a time and to
keep us informed of your progress.
If you can not see the 1600 cards analog tuner with the Hauppauge WinTV
application then you have a problem with the Vista driver for your 1600
card.
"Spring" <Spring@discussions.microsoft.com> wrote in message
news:64FD650E-42E9-40DC-88FC-2423371F60F1@microsoft.com...
> Thank you both for your responses.
>
> JW,
>
> With the previously returned computer, I was able to use both tuners via
> splitter with the Windows Media Center. Are you saying I should use the
> Hauppauge application and not the Wibndows Media Center with my new
> system?
>
> Thanks again.
>
> "JW" wrote:
>
>> You can use both tuner on the 1600 card since it is true combo tuner card
>> and both tuners can be used concurrently.
>> Your Vixs card I believe, however, is a hybrid tuner card and therefore
>> only
>> one of the tuners can be used at a time. MC will not configure both
>> tuners
>> on this card since the two tuners can not be used concurrently.
>> I suggest that you do the following using device manager uninstall both
>> cards then shut down your system and remove both cards.
>> Reboot the system and then shut down again.
>> Install only the 1600 card and see if you can configure its analog tuner
>> cable connection. You can not use its digital tuner connection since you
>> have no digital signal from an antenna connected to it. However, you can
>> connect your cable to the digital tuner connection also using a splitter
>> and
>> use the Hauppauge WinTV application to possible receive unencrypted QAM
>> channels from your cable connection. It has all of the analog and
>> digital
>> channels available, it is not analog only.
>> Once this is working shutdown again and install the ViXS card and you
>> should
>> be able to configure its analog cable connection so that you have two
>> analog
>> tuners available to you.
>> Do not try and configure the tuners automatically you want to manually
>> select cable for your location in order to get the proper EPG
>> "Spring" <Spring@discussions.microsoft.com> wrote in message
>> news:11BDF649-50CF-4C9C-9560-82E9A96F94EC@microsoft.com...
>> > I'm setting up my new HP Pavilion Ultimate D4999TPC. This is my
>> > second,
>> > since the first one I had to return b/c it had all kinds of problems
>> > (such
>> > as
>> > no internet access). It's equipped with dual ATSC-NTSC TV tuner, PVR,
>> > FM
>> > tuner, REM. One card is Hauppague WinTV HVR-1600 (NTSC/ATSC combo) and
>> > the
>> > other card is ViXS PureTV-U 48BO (NTSC/ATSC combo). Total of 4 tuners.
>> >
>> > I have analog cable (coming out of the wall and I use a splitter to
>> > connect
>> > to the tv tuners).
>> >
>> > 1st problem:
>> > When I do auto config, it either comes back with no tuners found or
>> > only
>> > one
>> > tuner found but detects my analog cable as antenna.
>> >
>> > 2nd problem:
>> >
>> > When I do manual config, only the NTSC connector would work on the
>> > Hauppauge
>> > card and I get nothing on the ViXS card. With the previously returned
>> > unit,
>> > I was able to get both tuners to work on the Hauppage card, although,
>> > sometimes the ATSC tuner would quit and I would have to restart the
>> > computer
>> > (sometimes 2 or 3 times) and then it would work again.
>> >
>> > Another issue I have with this new system while the previous system did
>> > not
>> > have this issue, is when it's recording something, I cannot go to "live
>> > tv"
>> > even though it's the same channel that it's recording.
>> >
>> > Conclusion:
>> > I'm stuck with only one usable tuner out or 4!
>> >
>> > The useless tech support tells me I cannot use both tuners on the same
>> > card.
>> > They say it's impossible, even though that's exactly what I did with
>> > the
>> > previous system. They want to send me another Hauppauge card to replace
>> > the
>> > ViXS card (which also has the FM tuner so then I would not have an FM
>> > tuner).
>> > He said with two seperate Hauppage cards, I would then be able to use 2
>> > tuners. This does not make sense to me. I should be able to usee both
>> > tuners on the Hauppauge card as I did before.
>> >
>> > Oh, one more thing with this system (and not with the previous system),
>> > When downloading the Guide, I would keep getting "download
>> > incomplete--Code:13" And then eventually, after a bunch of tries, it
>> > would
>> > finally complete. My wireless status is "excellent."
>> >
>> > Please help!! Thank you!!!!
>>