No Desktop Icons, Taskbar, Start, anything PLEASE HELP!!!!!

i have windows XP media center edition that came with my HP pavillion desktop

my problems started about a month ago when my preset desktop background
disappered and all i had was a blue screen. I tried changing it but when i
did the background option on was always "disabled". i also got an error
message about processing some paramers c576dc9 or something like that and i
would just click cancel a few times and all was well. Then a few weeks ago i
wanted to use the comp and all of the sudden i kept on receiving error
messages from windows data executionn prevention about my internet explorer
and as soon as i clicked off the message it woudl give me the option to send
an error report and i would say no and the cycle would begin again. Then my
blue background vanished and i was left with the active desktop recovery and
i would tell the comp to recover my desktop but nothing happened. A few days
ago, i logged on and got my original desktop picture back but i had no icons,
taskbar, start button etc. I pulled up task mananger and tried to run
explorer.exe in the new task bar but nothing happened. Depending on which
user i signed in as, i would get an error message about dr.mortem postmortem
debugger having to close so i would close. So in the end no matter what user
account i log in on i can only see the desktop picture and nothing else. I
have tried to start the computer i safe mode, safe mode in networking, and
last good configuration. I had minor sucess with the last good
configuration-- i got a taskbar with a start button but i could not use the
start button.

i think that some kind of spyware/adware/malware is what's affecting my comp
but i don't know how to scan/remove it seeing as how i can't do anything on
my comp.
I don't know if i need to do a system recovery or what that even is

i'm sorry for my long post but i wanted to explain the problem in detail
If anyone has any clue about what i need to do, please don't hesitate to reply

thank you so much

Doug
Tue Jun 24 20:01:06 PDT 2008

Since you can get Task Manager running, click File, New Task and enter
RSTRUI.EXE This will load System Restore. Restore back to a point before
the problem started.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Benny91" <Benny91@discussions.microsoft.com> wrote in message
news:65CF9D2E-1AC2-4EB2-8972-38D310737554@microsoft.com...
>i have windows XP media center edition that came with my HP pavillion
>desktop
>
> my problems started about a month ago when my preset desktop background
> disappered and all i had was a blue screen. I tried changing it but when i
> did the background option on was always "disabled". i also got an error
> message about processing some paramers c576dc9 or something like that and
> i
> would just click cancel a few times and all was well. Then a few weeks ago
> i
> wanted to use the comp and all of the sudden i kept on receiving error
> messages from windows data executionn prevention about my internet
> explorer
> and as soon as i clicked off the message it woudl give me the option to
> send
> an error report and i would say no and the cycle would begin again. Then
> my
> blue background vanished and i was left with the active desktop recovery
> and
> i would tell the comp to recover my desktop but nothing happened. A few
> days
> ago, i logged on and got my original desktop picture back but i had no
> icons,
> taskbar, start button etc. I pulled up task mananger and tried to run
> explorer.exe in the new task bar but nothing happened. Depending on which
> user i signed in as, i would get an error message about dr.mortem
> postmortem
> debugger having to close so i would close. So in the end no matter what
> user
> account i log in on i can only see the desktop picture and nothing else. I
> have tried to start the computer i safe mode, safe mode in networking, and
> last good configuration. I had minor sucess with the last good
> configuration-- i got a taskbar with a start button but i could not use
> the
> start button.
>
> i think that some kind of spyware/adware/malware is what's affecting my
> comp
> but i don't know how to scan/remove it seeing as how i can't do anything
> on
> my comp.
> I don't know if i need to do a system recovery or what that even is
>
> i'm sorry for my long post but i wanted to explain the problem in detail
> If anyone has any clue about what i need to do, please don't hesitate to
> reply
>
> thank you so much

Gene
Wed Jun 25 10:54:02 PDT 2008

If that doesn't help, it might be possible to use one of the free
online scans to look for malware. I don't remember which companies have
such scans, maybe McAfee or Trend Micro - you could Google for more.

Alternatively, buy an antivirus package that before you install it lets
you boot from its CD so you can run a scan without starting your own
Windows.

I'm suggesting these plans in case you have malware and it is
preventing you from recovering.

On 6/24/2008, Doug Knox - [MS-MVP] posted this:
> Since you can get Task Manager running, click File, New Task and enter
> RSTRUI.EXE This will load System Restore. Restore back to a point before
> the problem started.
>
> --
> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Per user Group Policy Restrictions for XP Home and XP Pro
> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "Benny91" <Benny91@discussions.microsoft.com> wrote in message
> news:65CF9D2E-1AC2-4EB2-8972-38D310737554@microsoft.com...
>>i have windows XP media center edition that came with my HP pavillion
>> desktop
>>
>> my problems started about a month ago when my preset desktop background
>> disappered and all i had was a blue screen. I tried changing it but when i
>> did the background option on was always "disabled". i also got an error
>> message about processing some paramers c576dc9 or something like that and i
>> would just click cancel a few times and all was well. Then a few weeks ago
>> i
>> wanted to use the comp and all of the sudden i kept on receiving error
>> messages from windows data executionn prevention about my internet explorer
>> and as soon as i clicked off the message it woudl give me the option to
>> send
>> an error report and i would say no and the cycle would begin again. Then my
>> blue background vanished and i was left with the active desktop recovery
>> and
>> i would tell the comp to recover my desktop but nothing happened. A few
>> days
>> ago, i logged on and got my original desktop picture back but i had no
>> icons,
>> taskbar, start button etc. I pulled up task mananger and tried to run
>> explorer.exe in the new task bar but nothing happened. Depending on which
>> user i signed in as, i would get an error message about dr.mortem
>> postmortem
>> debugger having to close so i would close. So in the end no matter what
>> user
>> account i log in on i can only see the desktop picture and nothing else. I
>> have tried to start the computer i safe mode, safe mode in networking, and
>> last good configuration. I had minor sucess with the last good
>> configuration-- i got a taskbar with a start button but i could not use the
>> start button.
>>
>> i think that some kind of spyware/adware/malware is what's affecting my
>> comp
>> but i don't know how to scan/remove it seeing as how i can't do anything on
>> my comp.
>> I don't know if i need to do a system recovery or what that even is
>>
>> i'm sorry for my long post but i wanted to explain the problem in detail
>> If anyone has any clue about what i need to do, please don't hesitate to
>> reply
>>
>> thank you so much

--
Gene E. Bloch (Gino) letters617blochg3251
(replace the numbers by "at" and "dotcom")

Benny91
Thu Jun 26 05:55:05 PDT 2008

I tried doing this but received an error message saying windows could not
find "RSTRUI.EXE" should i try to do a system recovery by pressing F10 when i
boot up my computer and if so what did you mean restore back to a point
before the problem started--- can i choose how far back to "restore" my
computer and will a system restore cause me to lose all of my data on the
computer

"Doug Knox - [MS-MVP]" wrote:

> Since you can get Task Manager running, click File, New Task and enter
> RSTRUI.EXE This will load System Restore. Restore back to a point before
> the problem started.
>
> --
> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
> Display\Security
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Per user Group Policy Restrictions for XP Home and XP Pro
> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "Benny91" <Benny91@discussions.microsoft.com> wrote in message
> news:65CF9D2E-1AC2-4EB2-8972-38D310737554@microsoft.com...
> >i have windows XP media center edition that came with my HP pavillion
> >desktop
> >
> > my problems started about a month ago when my preset desktop background
> > disappered and all i had was a blue screen. I tried changing it but when i
> > did the background option on was always "disabled". i also got an error
> > message about processing some paramers c576dc9 or something like that and
> > i
> > would just click cancel a few times and all was well. Then a few weeks ago
> > i
> > wanted to use the comp and all of the sudden i kept on receiving error
> > messages from windows data executionn prevention about my internet
> > explorer
> > and as soon as i clicked off the message it woudl give me the option to
> > send
> > an error report and i would say no and the cycle would begin again. Then
> > my
> > blue background vanished and i was left with the active desktop recovery
> > and
> > i would tell the comp to recover my desktop but nothing happened. A few
> > days
> > ago, i logged on and got my original desktop picture back but i had no
> > icons,
> > taskbar, start button etc. I pulled up task mananger and tried to run
> > explorer.exe in the new task bar but nothing happened. Depending on which
> > user i signed in as, i would get an error message about dr.mortem
> > postmortem
> > debugger having to close so i would close. So in the end no matter what
> > user
> > account i log in on i can only see the desktop picture and nothing else. I
> > have tried to start the computer i safe mode, safe mode in networking, and
> > last good configuration. I had minor sucess with the last good
> > configuration-- i got a taskbar with a start button but i could not use
> > the
> > start button.
> >
> > i think that some kind of spyware/adware/malware is what's affecting my
> > comp
> > but i don't know how to scan/remove it seeing as how i can't do anything
> > on
> > my comp.
> > I don't know if i need to do a system recovery or what that even is
> >
> > i'm sorry for my long post but i wanted to explain the problem in detail
> > If anyone has any clue about what i need to do, please don't hesitate to
> > reply
> >
> > thank you so much
>
>