Connection Failure -- 360 and Media Center

I'm running Vista Home Premium SP1, and am trying to connect my XBOX
360. Setup seemed to go fine, but each time I try to connect, I
receive the following error message:

"The Xbox 360 has experienced a failure and was disconnected from the
Media Center based PC. Would you like to reconnect?"

I've tried searching for the error message, and google only turns up a
small number of hits, none of which seem to have resolutions.

I have no problem streaming media from Media Player, but can't get
Media Center to play nice. Any ideas?

Barb
Sat Jun 28 02:04:49 PDT 2008

Are you running Norton or any 3rd party software? Uninstall Norton
completely.

On Fri, 27 Jun 2008 15:46:52 -0700 (PDT), markcv@gmail.com wrote:

>I'm running Vista Home Premium SP1, and am trying to connect my XBOX
>360. Setup seemed to go fine, but each time I try to connect, I
>receive the following error message:
>
>"The Xbox 360 has experienced a failure and was disconnected from the
>Media Center based PC. Would you like to reconnect?"
>
>I've tried searching for the error message, and google only turns up a
>small number of hits, none of which seem to have resolutions.
>
>I have no problem streaming media from Media Player, but can't get
>Media Center to play nice. Any ideas?
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

markcv
Sat Jun 28 05:40:34 PDT 2008

Thanks for the suggestion!

I tried uninstalling AVG and disabling the Windows Firewall, but I
still get the same error message.

Barb
Sun Jun 29 02:23:10 PDT 2008

please describe your network setup and post what is in the event
logs.

what router and what firmware version are you using?

On Sat, 28 Jun 2008 05:40:34 -0700 (PDT), markcv@gmail.com wrote:

>Thanks for the suggestion!
>
>I tried uninstalling AVG and disabling the Windows Firewall, but I
>still get the same error message.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

markcv
Sun Jun 29 21:27:12 PDT 2008

I'm connected to a Linksys WRT54G running the Tomato 1.19 firmware.
The Vista PC is connected via wireless (though switching to a wired
connection produces the same error message) and the 360 is wired.

The only thing that seems to appear in the event log when I attempt to
connect is a security audit success message and a few success messages
regarding the PnP-X IP Bus Enumerator Service.

Thanks again for helping. :-)

On Jun 29, 5:23=A0am, Barb Bowman <b...@nospam.com> wrote:
> please describe your network setup and post what is in the event
> logs.
>
> what router and what firmware version are you using?
>
> On Sat, 28 Jun 2008 05:40:34 -0700 (PDT), mar...@gmail.com wrote:
> >Thanks for the suggestion!
>
> >I tried uninstalling AVG and disabling the Windows Firewall, but I
> >still get the same error message.
>
> --
>
> Barb Bowman
> MS-MVPhttp://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.msp=
xhttp://blogs.digitalmediaphile.com/barb/

Barb
Mon Jun 30 02:06:13 PDT 2008

a couple of things
1. can you run
https://www.microsoft.com/windows/using/tools/igd/default.mspx

2. can you temporarily bypass the router and connect the pc to the
360 directly and see if you can connect?

On Sun, 29 Jun 2008 21:27:12 -0700 (PDT), markcv@gmail.com wrote:

>I'm connected to a Linksys WRT54G running the Tomato 1.19 firmware.
>The Vista PC is connected via wireless (though switching to a wired
>connection produces the same error message) and the 360 is wired.
>
>The only thing that seems to appear in the event log when I attempt to
>connect is a security audit success message and a few success messages
>regarding the PnP-X IP Bus Enumerator Service.
>
>Thanks again for helping. :-)
>
>On Jun 29, 5:23 am, Barb Bowman <b...@nospam.com> wrote:
>> please describe your network setup and post what is in the event
>> logs.
>>
>> what router and what firmware version are you using?
>>
>> On Sat, 28 Jun 2008 05:40:34 -0700 (PDT), mar...@gmail.com wrote:
>> >Thanks for the suggestion!
>>
>> >I tried uninstalling AVG and disabling the Windows Firewall, but I
>> >still get the same error message.
>>
>> --
>>
>> Barb Bowman
>> MS-MVPhttp://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspxhttp://blogs.digitalmediaphile.com/barb/
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

markcv
Mon Jun 30 11:03:59 PDT 2008

1. When I run the Internet Connectivity Evaluation Tool, it fails to
find a basic internet connection (Error -4). The tool says there will
be more information in the detailed report, but the detailed report is
blank for the Basic Internet Connection test. (The other tests say
that they failed.) In terms of actual internet connectivity, I know
that UPnP is functioning on the router -- uTorrent is able to
successfully open ports and use Teredo, and the 360 reports open NAT
when UPnP is enabled.

2. When I bypass the router and connect the 360 directly to the PC, I
am still able to stream media from Media Player, but Media Center
gives me a new error message:

"The XBOX 360 was unable to prepare a connection to the Windows Vista
Media Center-based PC. Restart the XBOX 360 and try again."

On Jun 30, 5:06=A0am, Barb Bowman <b...@nospam.com> wrote:
> a couple of things
> 1. can you runhttps://www.microsoft.com/windows/using/tools/igd/default.m=
spx
>
> 2. can you temporarily bypass the router and connect the pc to the
> 360 directly and see if you can connect?

Barb
Mon Jun 30 11:35:28 PDT 2008

just to be sure nothing is overlooked, please see
http://www.xbox.com/en-US/pcsetup/MCEVista.htm



On Mon, 30 Jun 2008 11:03:59 -0700 (PDT), markcv@gmail.com wrote:

>1. When I run the Internet Connectivity Evaluation Tool, it fails to
>find a basic internet connection (Error -4). The tool says there will
>be more information in the detailed report, but the detailed report is
>blank for the Basic Internet Connection test. (The other tests say
>that they failed.) In terms of actual internet connectivity, I know
>that UPnP is functioning on the router -- uTorrent is able to
>successfully open ports and use Teredo, and the 360 reports open NAT
>when UPnP is enabled.
>
>2. When I bypass the router and connect the 360 directly to the PC, I
>am still able to stream media from Media Player, but Media Center
>gives me a new error message:
>
>"The XBOX 360 was unable to prepare a connection to the Windows Vista
>Media Center-based PC. Restart the XBOX 360 and try again."
>
>On Jun 30, 5:06 am, Barb Bowman <b...@nospam.com> wrote:
>> a couple of things
>> 1. can you runhttps://www.microsoft.com/windows/using/tools/igd/default.mspx
>>
>> 2. can you temporarily bypass the router and connect the pc to the
>> 360 directly and see if you can connect?
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

markcv
Mon Jun 30 14:59:09 PDT 2008

I removed the 360 in Media Center, and disconnected the computer from
within the 360's system menu. I then connected the 360 directly to the
PC, and followed the set up as indicated in your link. As soon as the
360 powered up, Vista detected the Media Center Extender and asked if
I wanted to set it up. It went through the set up process checklist
until it hit the last item (Connect to the Extender), and then the 360
popped up the original "The Xbox 360 has experienced a failure and was
disconnected from the Media Center based PC. Would you like to
reconnect?" error message again. Then, the PC notifies me that set up
is complete, but that it couldn't connect to the extender.

I really appreciate your continued assistance with this. Thanks again!

On Jun 30, 2:35=A0pm, Barb Bowman <b...@nospam.com> wrote:
> just to be sure nothing is overlooked, please seehttp://www.xbox.com/en-U=
S/pcsetup/MCEVista.htm
>

Bryan
Thu Jul 10 14:11:03 PDT 2008

I hope she is able to help you with this because this is the same problem I
am having. I can stream music from media player, but no Media Center. I got
the same error from the Internet connectivity test, and when i try to connect
the 360, my event logs are showing the _exact_ same messages.

However, I am running different hardware and firmware. (HP Pavilion DV6700
PC running Vista Ultimate w/most recent updates, Linksys WRT160N router with
most recent mfr firmware.)

I don't know if my input will help at all in solving the problem, but I am
definitely keeping tabs on this thread for the solution.

markcv
Thu Jul 10 14:16:04 PDT 2008

My PC is an HP Pavilion laptop, too. Uninstalling DigitalPersona
immediately fixed the problem.

On Jul 10, 5:11=A0pm, Bryan W. <Bryan W...@discussions.microsoft.com>
wrote:
> I hope she is able to help you with this because this is the same problem=
I
> am having. I can stream music from media player, but no Media Center. I g=
ot
> the same error from the Internet connectivity test, and when i try to con=
nect
> the 360, my event logs are showing the _exact_ same messages.
>
> However, I am running different hardware and firmware. (HP Pavilion DV670=
0
> PC running Vista Ultimate w/most recent updates, Linksys WRT160N router w=
ith
> most recent mfr firmware.)
>
> I don't know if my input will help at all in solving the problem, but I a=
m
> definitely keeping tabs on this thread for the solution.

BryanW
Fri Jul 11 08:35:00 PDT 2008

Uninstalling DigitalPersona worked. Now my only problem is Transcode360 not
working on my PC, but I'll take that problem to their forums. Thank you very
much.

"Barb Bowman" wrote:

> but do you have a fingerprint reader? I know that HP's fingerprint
> reader software in fact does interfere.
>
> On Thu, 10 Jul 2008 14:11:03 -0700, Bryan W. <Bryan
> W.@discussions.microsoft.com> wrote:
>
> >I hope she is able to help you with this because this is the same problem I
> >am having. I can stream music from media player, but no Media Center. I got
> >the same error from the Internet connectivity test, and when i try to connect
> >the 360, my event logs are showing the _exact_ same messages.
> >
> >However, I am running different hardware and firmware. (HP Pavilion DV6700
> >PC running Vista Ultimate w/most recent updates, Linksys WRT160N router with
> >most recent mfr firmware.)
> >
> >I don't know if my input will help at all in solving the problem, but I am
> >definitely keeping tabs on this thread for the solution.
> --
>
> Barb Bowman
> MS-MVP
> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>

Snives
Sat Jul 12 16:59:01 PDT 2008

That worked for me!

I was receiving the same exact error ""The Xbox 360 has experienced a
failure and was disconnected from the Media Center based PC. Would you like
to reconnect?" and it would try to connect but would always fail.

I have a fingerprint reader application called ASUS Security Protect
Manager. In its settings I unchecked "Enforce Asus Security Protect Manager
logon to Windows." You may have to run the extender wizard again, but for me
the XBOX 360 connected about 10 seconds after I hit apply. Apparently it
was interfering with the XBOX 360 logging into Vista. Thankfully, I can
still swipe my fingerprint to log on to Windows.

thanks,
Snives

Reiderator
Mon Jul 14 12:36:01 PDT 2008

I've posted elsewhere about a similar problem but mine boils down to the fact
that the PnPX-IP Bus Enumerator won't run and therefore the Media Center
Extender Service won't run. Has there been a solution found for this yet? My
random details:
Upgraded from XP MCE to Vista Home Premium
XBox 360 is wired to DLink DI-784 router and Dell XPS M1710 (Vista PC) is
wireless (but I've tried wiring both and connectint Dell directly to Xbox
with same error).
No fingerprint reader; Only Windows Firewall running (although McAfee
software is running, I have tried with McAfee completely disabled with same
results).
I've used msconfig to disable all startup programs and get same results.

To be clear, the Event Viewer gives error -113 after each connection attempt.
No tick boxes are ever ticked before I get "Pc Configuration Error" and each
time I try a new certificate is created, but no MCX# user account is created.

I know many others have this exact problem (I've been all over the internet
looking for a solution) and have had it for over a year. I can't believe
there is no solution yet. Thanks in advance for any assistance or pointers
you can provide.

"Barb Bowman" wrote:

> thanks for posting. suggest you contact the OEM/PC manufacturer and
> ask if there is a newer version of the software and/or file a
> support case.
>
> On Sat, 12 Jul 2008 16:59:01 -0700, Snives
> <Snives@discussions.microsoft.com> wrote:
>
> >That worked for me!
> >
> >I was receiving the same exact error ""The Xbox 360 has experienced a
> >failure and was disconnected from the Media Center based PC. Would you like
> >to reconnect?" and it would try to connect but would always fail.
> >
> >I have a fingerprint reader application called ASUS Security Protect
> >Manager. In its settings I unchecked "Enforce Asus Security Protect Manager
> >logon to Windows." You may have to run the extender wizard again, but for me
> >the XBOX 360 connected about 10 seconds after I hit apply. Apparently it
> >was interfering with the XBOX 360 logging into Vista. Thankfully, I can
> >still swipe my fingerprint to log on to Windows.
> >
> >thanks,
> >Snives
> >
> >
> --
>
> Barb Bowman
> MS-MVP
> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>