nass
Sat Apr 12 07:56:01 PDT 2008
Hi,
You can forward to Her the Message, it is clear and easy to follow steps,
also if she welling to send me or send the HijackThis log to one of many
forums that can help in analysing the log that will help her to get rid of
the infection!.
Or if it all troublesome, best if she took the machine to her local Repair
shop to look at.
Black Viper's Top tweaks for a faster PC
http://www.blackviper.com/WinXP/supertweaks.htm
StartupList Index
http://www.castlecops.com/StartupList.html
HTH.
nass
http://www.nasstec.co.uk
"Magsmom" wrote:
> Thanks, but it's hard to figure out what is going on when I don't actually
> see it. As I said, she is IT challenged and I have trouble even walking her
> through something over the phone. Asking her to save a screen shot or
> something would be like asking her to perform brain surgery and I don't have
> the time to spend on her machine going through everything. I've done the
> basics, making sure her Norton's is up to date, running the basic system
> tools to clean up etc. I go over there a couple times a week and every time,
> I look as some more of her system.
>
> "nass" wrote:
>
> >
> >
> > "Magsmom" wrote:
> >
> > > My IT challenged friend has the same brand computer as mine, but newer and
> > > with higher GHz speed, same RAM memory. She doesn't do much with her
> > > computer except for e mail, while I have tons of application programs, files
> > > etc. on mine, but her machine is so much slower than mine. Everything she
> > > does is slower from boot up, to just getting the start menu to open. I have
> > > gone through all the steps to speed up her machine, disk clean up, defrag,
> > > etc. but nothing seems to help. The only thing I can think of, is that she
> > > is running Norton Antivirus and I am running Windows Live One Care and maybe
> > > the Norton settings are set to scan more deeply than they need to for normal
> > > operations?
> > > Also, she keeps getting pop up messages in the lower right hand corner
> > > telling her that something is trying to attack her computer, but nothing
> > > shows up in scans.
> > > Any ideas anyone??
> >
> > Hi,
> > Don't forget a new machine comes with lots of free pies and trails software
> > may your friend didn't get around to remove it or renew the subscription!.
> > Also check to see if Her Norton subscription is up2date and current.
> >
> > The pop-up is an infection with some Zlob or Vundo variants and you need to
> > scan with a thorough scanners and manual steps to get rid of this viral
> > infestation.
> >
> > Go through these Cleaning steps:
> > 1... Click start >> Control Panel >> Double Click Network and Internet
> > Connections >> Double click Internet Options, on the IE Properties window
> > you will see these Options:
> > General | Security | Privacy | Content | Connections | Programs
> > | Advanced .
> >
> > Click on General Tab (1st Tab on the left) and you will see a Button called
> > [ Clear History ..] click on it to clear your History caches, then click on
> > [Delete Files..] to delete Internet Files created over the time, click on [
> > Delete Cookies...] to delete your cookies left by visiting websites.
> >
> > Then click on Advanced tab and scroll down to under the Browsing Option:
> > [&] Browsing
> > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
> > = Then try to Disable the Add-Ons on your Browser somehow installed on your
> > browser, On how to disable the Add-ons follow this:
> > Click on Programs Tab and then click the Manage Add-Ons Button there Disable
> > the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
> > later and see which is the culprit .
> > How to manage Add-Ons:
> >
http://support.microsoft.com/kb/883256
> > Scan for malware from here:
> > SuperAntispyware - Free
> >
http://www.superantispyware.com/superantispywarefreevspro.html
> > RootkitRevealer v1.71
> > By Bryce Cogswell and Mark Russinovich
> >
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
> >
> > Run a scan from here on-line:
> >
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
> >
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> > Download Avast Cleaner (off-line scanner) from here:
> >
http://www.avast.com/eng/avast-virus-cleaner.html
> >
> > Lots of tools to download and disinfect your machine (off-line scanner):
> >
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
> >
> >
> > Download the Hijackthis and send the report to one of
> > many
> > forums for analysis and troubleshooting:
> > When all else fails, HijackThis v2.0.2
> > (
http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) is
> > the preferred tool to use.
> > It will help you to both identify and remove any hijackware/spyware. Post
> > your log to:
> >
http://www.spywareinfo.com/~merijn/downloads.html
> >
http://aumha.net/viewforum.php?f=30,
> >
http://castlecops.com/forum67.html,
> >
http://forums.subratam.org/index.php?showforum=7
> >
http://www.bleepingcomputer.com/tutorials/tutorial42.html
> >
http://www.bleepingcomputer.com/forums/
> > Or other appropriate
> > forums for expert analysis, not here.
> > Can you please send me a copy at to_you_rossREMOVETHIS@yahoo.co.uk , remove
> > the obvious to email me.
> > Let us know your progress.
> > nass
> > ----
> >
http://www.nasstec.co.uk