Frank88
Thu May 29 01:41:02 PDT 2008
Gerry,
I doubt it, frankly. You're a hard man, buddy. You need to pay closer
attention to what's written. I said I didn't turn off resident anti-virus
service. AntiVir had nothing to do with it. I tried polite, but you got
attitude. No, that wouldn't have been quicker, in fact. What worked, I'm
pretty sure, was turning off MS services but for essential ones. Possibly,
and much more likely, something to do with conflict that arose--in connection
with services--when I ghosted (not a word, I know) to new hard drive using
Western Digital software. I've written to Western Digital of the problem.
Twice. The first time, WD support wrote back I should try Norton Ghost.
Stuipdly. Besides, a tad too late, not to mention Symantec hasn't produced
software worth an ever cheaper American buck in 10 years. (I tried Norton
Ghost FIRST! When I called them, I got: Sorry, we don't support that version
any longer. What they meant to say was that they had no idea. Typically. I
uninstalled and then installed WD software.)
I sent you full error message weeks ago, since you made note of my having
reported only a "snippet." You were rude then, and now again. Troll
elsewhere, sir, for you don't seem to have a clue. Ever occur to you to write
a "Thanks," along with maybe a "How ya doin'?" or "How's it goin'?" Fine,
thanks to turning off pretty much everything but anti-virus, which has been
pretty good over the last four years. Certainly a lot better than anything
Symantec, if not Trend Micro (the best), which is too expensive.
Frank
--
Frank88
"Gerry" wrote:
> Frank
>
> Well at least it is fixed. I suspect my suggested approach would have
> been quicker.
>
> You could send AntiVir Support an email and ask for their advice.
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> Frank88 wrote:
> > Sorry to be so late here, Gerry. (Two hard weeks) Thanks for reply.
> > After 14 hours of messing with this thing that day, I finally turned
> > off almost all running services, including MS services not essential.
> > After rebooting, I was able to access both System Restore AND Backup
> > utility (which also wasn't working. Backup utility was stalling while
> > looking for storage devices. I have only a second internal hard
> > drive). One service I didn't turn off was AntiVir. (I didn't want to
> > risk resident AV while still online.) Maybe that would have worked
> > too. I don't know.
> >
> > I don't really know exactly how I fixed it after such a long day of
> > trying so many different things. Something to do with services
> > running, apparently. I've had problems since, of course, and so have
> > been slowly turning back on services--as necessary. So far, so good.
> > I got a backup made in the meantime, and created a Restore Point.
> >
> > I'll bear in mind you comment re AntiVir. Thanks very much for
> > getting back, and again, sorry to be late here.
> >
> >
> >> Frank
> >>
> >> Research suggests that AntiVir will prevent the Automatic Creation of
> >> System Restore points. You should disable AntiVir Guard and manually
> >> create System Restore points after significant system changes and
> >> then re-enable AntiVir Guard. The alternative is to change to an
> >> anti-virus programme that does not interfere with System restore.
> >>
> >>
> >> --
> >>
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >> Frank88 wrote:
> >>> Well, Gerry, I didn't post a "snippet," but in fact, the error
> >>> message that popped up when I clicked on Restore Point in Properties
> >>> Menu of My Computer.
> >>>
> >>> I did check Event Viewer, obviously, as noted in my post. Yes, that
> >>> was a snippet. Here is the full message from Event Viewer (complete
> >>> with no exclamation points). Thank you for the tip on how to copy
> >>> and paste out of Event Viewer as I did not know about that.
> >>>
> >>> Event Type: Error
> >>> Event Source: Application Error
> >>> Event Category: None
> >>> Event ID: 1000
> >>> Date: 5/11/2008
> >>> Time: 1:10:31 PM
> >>> User: N/A
> >>> Computer: (My computer)
> >>> Description:
> >>> Faulting application rundll32.exe, version 5.1.2600.0, faulting
> >>> module srrstr.dll, version 5.1.2600.1765, fault address 0x00009765.
> >>>
> >>> For more information, see Help and Support Center at
> >>>
http://go.microsoft.com/fwlink/events.asp.
> >>> Data:
> >>> 0000: 41 70 70 6c 69 63 61 74 Applicat
> >>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> >>> 0010: 75 72 65 20 20 72 75 6e ure run
> >>> 0018: 64 6c 6c 33 32 2e 65 78 dll32.ex
> >>> 0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
> >>> 0028: 30 30 2e 30 20 69 6e 20 00.0 in
> >>> 0030: 73 72 72 73 74 72 2e 64 srrstr.d
> >>> 0038: 6c 6c 20 35 2e 31 2e 32 ll 5.1.2
> >>> 0040: 36 30 30 2e 31 37 36 35 600.1765
> >>> 0048: 20 61 74 20 6f 66 66 73 at offs
> >>> 0050: 65 74 20 30 30 30 30 39 et 00009
> >>> 0058: 37 36 35 0d 0a 765..
> >>>
> >>> Anti-virus is Anti-Vir. As for concern with any previous restore
> >>> points, I'm not in the least. I'm concerned only with being able to
> >>> create new ones after having complete install of new hard drive.
> >>>
> >>> I hope this is satsifactory. It appears here that more than I are
> >>> having this problem after using WD hard-drive install/ghost program.
> >>>
> >>>
> >>>
> >>>> Frank
> >>>>
> >>>> You need to post complete copies of Error Reports not snippets from
> >>>> them.
> >>>>
> >>>> You can access Event Viewer by selecting Start, Control Panel,
> >>>> Administrative Tools, and Event Viewer.
> >>>>
> >>>> A tip for posting copies of Error Reports! Run Event Viewer and
> >>>> double click on the error you want to copy. In the window, which
> >>>> appears is a button resembling two pages. Click the button and
> >>>> close Event Viewer.Now start your message (email) and do a paste
> >>>> into the body of the message. Make sure this is the first paste
> >>>> after exiting from Event Viewer.
> >>>>
> >>>> What are your anti-virus and anti-spyware arrangements.
> >>>>
> >>>> It is likely that your old restore points are unusable. Can you
> >>>> create new ones? Are these new ones accessible?
> >>>>
http://bertk.mvps.org/html/createrp.html
> >>>>
> >>>> --
> >>>>
> >>>>
> >>>>
> >>>> Hope this helps.
> >>>>
> >>>> Gerry
> >>>> ~~~~
> >>>> FCA
> >>>> Stourport, England
> >>>> Enquire, plan and execute
> >>>> ~~~~~~~~~~~~~~~~~~~
> >>>> Frank88 wrote:
> >>>>> Using Windows XP Pro.
> >>>>>
> >>>>> First, I just changed out hard drives, using Western Digital
> >>>>> program to partion and copy all from old drive. Seemed to work
> >>>>> okay. But I just noticed that I can no longer access Restore
> >>>>> Point feature. When I click on create a restore point, I get the
> >>>>> following:
> >>>>>
> >>>>> An exception occurred while trying to run
> >>>>> "shell32.dll,Control_RunDLL system.cpl,,4" (I think these commas
> >>>>> are commas and not periods. It's a little hard to tell from
> >>>>> display here.)
> >>>>>
> >>>>> Events display also shows Error messages having to do with Event
> >>>>> 1000. I checked at MS, but not much info there regarding Restore
> >>>>> Feature.
> >>>>>
> >>>>> I've no idea what's gone wrong and would appreciate any
> >>>>> assistance.
> >>>>>
> >>>>> Thanks,
>
>
>