PA
Thu Mar 20 00:43:51 PDT 2008
YW, Dan, and thanks again for your valuable feedback. It really does make a
difference!
Tip: Save that download link and Product or User ID for CA Internet Security
in case you ever need to reinstall it again.
PS: If you like what you see here, check out AumHa Forums:
http://aumha.net.
(Much better signal to noise ratio overall than the newsgroups.)
The one & only...
--
~PA Bear
Dan Cullen wrote:
> Thanks for the help. I used the Norton removal tool and it took most of
> the
> day to get CA Security back up. They email the download link and it takes
> a
> while. Have to wait to see if the email has any more problems.
>
> I now have the Windows firewall disaabled and the CA Security firewall on.
> Also, I disabled the CA Security email scan and ran a virus check with no
> problems. Though the yellow warning triangle (Attention Needed) lit up
> beside the AntiVirus segment as soon as I turned the email scan off.
>
> This makes two times you have helped me out. Assuming you are the one and
> only Pa Bear on this site. Had trouble with a small IE screen, but the IE
> Maximizer download you recommended has worked fine.
>
> You've been a great deal of help again.
>
>> You misunderstood. You need to uninstall all Norton-related applications
>> and then run the Removal Tool to rid the machine of all Norton crapware.
>> (See this discussion:
http://windowssecrets.com/comp/080207#story1).
>> Ignore the sections on the Norton Removal Tool page about having your
>> Product ID and reinstalling the application.
>>
>> Furthermore, the presence of the Norton leftovers *may* have compromised
>> your original install of CA [Internet] Security, so I'm having you
>> uninstall before doing the Norton-related steps and then reinstall it.
>>
>> The information pertaining NAV Auto-Protect applies to similar real-time
>> protection in all anti-virus applications, not just NAV.
>> --
>> ~PA Bear
>>
>>
>> Dan Cullen wrote:
>>> 1 I'm using Outlook Express
>>>
>>> 2 My subscription to Symantec NAV expired in February and I did not
>>> renew
>>> it. That's when I switched to CA Security since it's free. Do I need
>>> to
>>> renew my subscription to Symantec NAV first or did I misuderstand. I
>>> was
>>> hoping to avoid the expense of resubscribing to NAV.
>>>
>>> You said,
>>> " Norton AntiVirus Auto-Protect scans
>>> incoming files as they are saved to your hard drive, including email and
>>> email attachments... keep Auto-Protect enabled and run LiveUpdate
>>> regularly.
>>>
>>> Just wanted to check before I disenable anything.
>>>
>>>>> Have XP Home Professional Office...
>>>>
>>>> Are you posting about MS Outlook or MS Outlook Express?
>>>>
>>>> 1. Download the appropriate version of the Norton Removal Tool (SAVE it
>>>> to
>>>> your desktop, do not RUN it):
>>>>
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039.
>>>>
>>>> 2. Physically disconnect the machine from the internet.
>>>>
>>>> 3a. Uninstall CA [Internet] Security via Add/Remove Programs.
>>>>
>>>> NB: You're "working without a net" now: Don't to ANYTHING else online
>>>> (e.g., browsing; reading email; chatting) until you've gotten CA
>>>> Security
>>>> reinstalled!
>>>>
>>>> 3b. Enable the Windows Firewall.
>>>>
>>>> 4. Uninstall anything named Norton (e.g., Norton AntiVirus) and
>>>> LiveUpdate
>>>> via Add/Remove Programs.
>>>>
>>>> 5. Run the Norton Removal Tool.
>>>>
>>>> 6. Reboot.
>>>>
>>>> 7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
>>>> [Internet] Security.
>>>>
>>>> 8. Reboot.
>>>>
>>>> 9. Make certain that the Windows Firewall is disabled now.
>>>>
>>>> 10. Disable the Email Scanning component of CA Anti-Virus. It provides
>>>> no
>>>> additional protection, it's related to your problem, and even Symantec
>>>> says
>>>> it's not necessary:
>>>>
>>>> <QP>
>>>> Disabling Email Scanning does not leave you unprotected against viruses
>>>> that are distributed as email attachments. Norton AntiVirus
>>>> Auto-Protect
>>>> scans incoming files as they are saved to your hard drive, including
>>>> email
>>>> and email attachments. Email Scanning is just another layer on top of
>>>> this. To make sure that Auto-Protect is providing the maximum
>>>> protection,
>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
>>>> you
>>>> have the most recent virus definitions.
>>>> </QP>
>>>>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>>>>
>>>> 11. Test your email messages again, preferably one that you newly
>>>> downloaded. If the blank messages persist:
>>>>
>>>> Start | Run | (type in) regsvr32 inetcomm.dll | [OK]
>>>>
>>>> ....and reboot.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin
http://aumha.net
>>>> DTS-L
http://dts-l.net/
>>>>
>>>>
>>>>
>>>> Dan Cullen wrote:
>>>>> Have XP Home Professional Office. Most email is received fine, but
>>>>> some
>>>>> have started to open as a blank page. The only thing on the page is
>>>>> the
>>>>> PC
>>>>> Tools virus check confirmation.
>>>>>
>>>>> No virus found in this incoming message
>>>>> Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
>>>>>
http://www.pctools.com/free-antivirus/
>>>>>
>>>>> If there is an attachment, same result. Double clicking on attachment
>>>>> (under subject) opens NotePad with the PC Tools virus check
>>>>> confirmation.
>>>>>
>>>>> I used Norton Antivirus fine, but it expired in Feb and I installed CA
>>>>> Security for protection as it came free with Road Runner (Time/Warner)
>>>>> broadband connection that I have used for years. I also added PC
>>>>> Tools
>>>>> 1.5
>>>>> and Spybot. I've uninstalled the last two programs, but nothing
>>>>> changed.
>>>>> The cookies under IE Explorer are set low as always.
>>>>>
>>>>> I don't get any error or blocking messages, just an empty white page
>>>>> with
>>>>> the PC Tools message at the bottom. The email that comes through fine
>>>>> has
>>>>> the same PC Tools message. Soome could be a friend that messed up on
>>>>> sending mail, but the CNET newsletters are hit and miss.
>>>>>
>>>>> Any suggestions would be greatly appreciated.