mallard85750
Tue Jul 08 10:21:00 PDT 2008
I still don't understand how to find the OE File and look to see if "Main
Identity" is the only one listed. Could you provide more information?
I have disabled Norton scanning for incoming and outgoing email. Currently
the Compact Check Count in the Registry increases by 5-8 increments a day,
even though I only open and close OE6 once or twice a day. I'll watch it and
see if it's better.
Do you want me to run Windows Scandisk and Defrag?
You wrote:"Defender is an anti-*spyware* application, not an anti-spam
application." OK, my mistake. Does it matter?
NAV and Norton Personal Firewall were not disabled when I installed SP3.
That's a done deal. Now what?
Norton products are 2007.
--
Pete
"PA Bear [MS MVP]" wrote:
> NB: Please do NOT crosspost any more replies to your thread to the Windows
> Live Mail newsgroup!
>
> Working backwards:
>
> > I have opened a support dialogue with MS - no help
>
> Doesn't surprise me. See my first reply to this thread.
>
> > I don't know how to determine if I'm using the default "Main Identity"
>
> OE File | Identities | Manage identities: Is "Main Identity" the only one
> listed here?
>
> > Anti-virus does scan incoming and outgoing email.
>
> Disable it ASAP! It provides no additional protection, it's known to cause
> corruption (e.g., loss of OE messages; the compacting problem you've
> encountered since install WinXP SP3) and even Symantec says it's not
> necessary:
>
> <QP>
> Disabling Email Scanning does not leave you unprotected against viruses that
> are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> incoming files as they are saved to your hard drive, including email and
> email attachments. Email Scanning is just another layer on top of this. To
> make sure that Auto-Protect is providing the maximum protection, keep
> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions.
> </QP>
>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>
> > Haven't run the Norton equivalent of Cleanup and Defrag since installing
> > SP3.
>
> I said nothing about any "Norton equivalents" of these WINDOWS utilities:
> Start | (All) Programs | Accessories | System Tools | ...
>
> > Using Norton AV and firewall, plus Microsoft Defender anti-spam.
> > All were running when I installed SP3.
>
> Defender is an anti-*spyware* application, not an anti-spam application.
>
> NAV and Norton Personal Firewall should have been disabled (and the Windows
> Firewall *enabled*) prior to installing WinXP SP3. [1]
>
> If the Norton application is a 2008 version (i.e., Norton Internet Security
> 2008; Norton 360 2008), things could be more problematic. [2]
>
> I will have some suggestions/recommendations after seeing your next reply to
> this thread.
>
> ===================================
>
> [1] WinXP SP3 - Read all prerequisites for a successful installation
>
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx
>
> [2] FAQ: Upgrading to Windows XP Service Pack 3 or Windows Vista Service
> Pack 1 with your Norton 2008 product installed
>
http://solutions.symantec.com/sdccommon/asp/symcu_defcontent_view.asp?ssfromlink=true&sprt_cid=b32555cd-1b26-4041-abac-882faf8d365f&docid=20080530144453EN
>
> Related:
>
> â?¢
>
http://windowssecrets.com/2008/05/29/02-Norton-software-conflicts-with-Windows-XP-SP3
> â?¢
http://aumha.net/viewtopic.php?f=62&t=33522
> â?¢
>
http://norton.lithium.com/norton/board/message?board.id=nis_feedback&message.id=1624#M1624
> â?¢
http://support.microsoft.com/kb/953791
> --
> ~PA Bear
>
>
>
> mallard85750 wrote:
> > Using Norton AV and firewall, plus Microsoft Defender anti-spam.
> >
> > All were running when I installed SP3.
> >
> > Not using anything else on the list you provided.
> >
> > Haven't run the Norton equivalent of Cleanup and Defrag since installing
> > SP3.
> >
> > Anti-virus does scan incoming and outgoing email.
> >
> > I don't know how to determine if I'm "using the default "Main Identity"".
> >
> > I have opened a support dialogue with MS - no help.
> >
> >> PA Bear wrote:
> >>>> For reference, here's a list of things which are known to cause this
> >>>> behavior:
> >>>>
> >>>> â?¢ Various & sundry anti-virus applications (including Norton)
> >>>> â?¢ Various & sundry anti-spyware applications
> >>>> â?¢ Various & sundry third-party firewalls
> >>>> â?¢ Any/all of the above running when SP3 was installed
> >>>> â?¢ IBM Rapid Access keyboard (driver) RAKDLL.DLL
> >>>> â?¢ Nero plug-in(s)
> >>>> â?¢ Windows Desktop Search
> >>>> â?¢ Windows Live Mail
> >>>> â?¢ Disk defragmentation
> >>>> â?¢ MailWasher
> >>
> >> I presumed the above list would be self-explanatory.
> >>
> >> What anti-virus application or security suite is installed? What
> >> anti-spyware applications (other than Defender)? What third-party
> >> firewall
> >> (if any)? Were any of these applications running when you installed WinXP
> >> SP3?
> >>
> >> Are you using an IBM Rapid Access keyboard or is the file RAKDLL.DLL
> >> present on your machine?
> >>
> >> Are you running one or more Nero plug-ins?
> >>
> >> Is Windows Desktop Search installed?
> >>
> >> Is Windows Live Mail installed? Was it ever installed?
> >>
> >> Have you run Disk Cleanup and then a Defrag session since you installed
> >> SP3?
> >>
> >> Do you use MailWasher? Do you use any other anti-spam
> >> application/filtering?
> >>
> >> Is your anti-virus application configured to scan incoming/outgoing mail?
> >>
> >> OE File | Identities | Manage identities: Are you using the default "Main
> >> Identity"?
> >>
> >> Have you opened a free WinXP SP3 support incident about this?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin
http://aumha.net
> >> DTS-L
http://dts-l.net/
> >>
> >>
> >> mallard85750 wrote:
> >>> Millions of users may not have encountered this behavior, but I have,
> >>> numerous people on this site have, and you've provided a list of
> >>> potentially
> >>> conflicting things that may cause this problem, including the most
> >>> widely
> >>> used anti-virus app - Norton. That hardly makes MS look good.
> >>>
> >>> Now that I have that off my chest, does anyone have a solution instead
> >>> of
> >>> a
> >>> lecture?
> >>>
> >>>> See this recent discussion about the problem:
> >>>>
http://groups.google.com/group/microsoft.public.outlookexpress.general/browse_frm/thread/fcd35fbfa457fd6f
> >>>>
> >>>> For reference, here's a list of things which are known to cause this
> >>>> behavior:
> >>>>
> >>>> â?¢ Various & sundry anti-virus applications (including Norton)
> >>>> â?¢ Various & sundry anti-spyware applications
> >>>> â?¢ Various & sundry third-party firewalls
> >>>> â?¢ Any/all of the above running when SP3 was installed
> >>>> â?¢ IBM Rapid Access keyboard (driver) RAKDLL.DLL
> >>>> â?¢ Nero plug-in(s)
> >>>> â?¢ Windows Desktop Search
> >>>> â?¢ Windows Live Mail
> >>>> â?¢ Disk defragmentation
> >>>> â?¢ MailWasher
> >>>>
> >>>> Millions of OE users have installed SP3 without encountering this
> >>>> behavior
> >>>> after doing so. I know kos I'm one of them and I've installed SP3 on
> >>>> over
> >>>> a dozen machines.
> >>>>
> >>>> Not that MS will be interested but...
> >>>>
> >>>> Free unlimited installation and compatibility support is available for
> >>>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat
> >>>> and
> >>>> e-mail support is available only in the United States and Canada.
> >>>>
> >>>> â?¢ US:
> >>>>
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131
> >>>>
> >>>> â?¢ CA:
> >>>>
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131
> >>>>
> >>>> â?¢ UK:
> >>>>
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131
> >>>>
> >>>> â?¢ AU:
> >>>>
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131
> >>>>
> >>>> â?¢ Other:
http://support.microsoft.com/oas/default.aspx?gprid=1173 |
> >>>> select
> >>>> Windows XP | select Windows XP Service Pack 3
> >>>> --
> >>>> mallard85750 wrote:
> >>>>> Ever since installing SP3, I get frequent messages to compact. I've
> >>>>> read
> >>>>> all the threads, and can't find any evidence of a solution yet. Does
> >>>>> anyone know of a solution?
>
>