IE 6 Script error-multiple unsuccessful attempts to fix

I get the above error when I try to download updated AT&T Yahoo software
(browser and security). I have an older version installed that works fine.
The error states:
"exception thrown and not caught" with a line #, character and code #'s and
the URL:
http://att.software.yahoo.com/ysftc/p/att/v4/results?papps=NSO&papps=NSS&papps=YPC

I click on "YES" to continue running scripts, and I get a message saying I
must be an administrator to install the software.

I have tried to reinstall IE6, I have tried to change my administrator file
(in case it was corrupt), I have run countless vrus and spyware scans without
problems found, I have called AT&T and HP--they can't help. I have signed in
as a different administrator on my machine and get the same error message.
I have no problems installing other files downloaded with IE6, and otherwise
my old AT&T Yahoo software runs fine. I am able to download and install this
on my other computers with Win XP and Vista.
I have even reinstalled XPSP2 without improvement.
I am at a loss with what to do. Can anyone help?

PA
Sat Apr 12 13:43:13 PDT 2008

State your Windows version and post the complete (verbatim) error message.

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Did you get any of this software from ATT/Yahoo?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


T Brown wrote:
> I get the above error when I try to download updated AT&T Yahoo software
> (browser and security). I have an older version installed that works fine.
> The error states:
> "exception thrown and not caught" with a line #, character and code #'s
> and
> the URL:
> http://att.software.yahoo.com/ysftc/p/att/v4/results?papps=NSO&papps=NSS&papps=YPC
>
> I click on "YES" to continue running scripts, and I get a message saying I
> must be an administrator to install the software.
>
> I have tried to reinstall IE6, I have tried to change my administrator
> file
> (in case it was corrupt), I have run countless vrus and spyware scans
> without problems found, I have called AT&T and HP--they can't help. I have
> signed in as a different administrator on my machine and get the same
> error
> message.
> I have no problems installing other files downloaded with IE6, and
> otherwise
> my old AT&T Yahoo software runs fine. I am able to download and install
> this
> on my other computers with Win XP and Vista.
> I have even reinstalled XPSP2 without improvement.
> I am at a loss with what to do. Can anyone help?

TBrown
Sat Apr 12 21:45:12 PDT 2008

Hi! Thanks for responding.
My Win XP Home Edition version is: 5.1.2600 Service Pack 2 Build 2600

I use free versions of AVG 7.5 virus software, SuperAntiSpyware, AdAware,
and Glary utilities. I have tried to use programs prior to and since this
error to "fix" and "clean" the registry, with reg backups prior. My firewall
is the XP SP2 firewall. I do not use MS Defender (but have in the past). None
of this software is from AT&T Yahoo. I previously had their security suite
from MacAffey, supplied by them, and had no problems. I uninstalled it
months ago prior to starting the new browser download with security by Norton
(I never got the software to download and install.)
Hope this helps.
I also have CCleaner and HiJack This on my desktop, and can run those if you
feel it would be helpful. Please let me know if any of the programs above
should be uninstalled.
Thanks,
Tom Brown

"PA Bear [MS MVP]" wrote:

> State your Windows version and post the complete (verbatim) error message.
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)? Did you get any of this software from ATT/Yahoo?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> T Brown wrote:
> > I get the above error when I try to download updated AT&T Yahoo software
> > (browser and security). I have an older version installed that works fine.
> > The error states:
> > "exception thrown and not caught" with a line #, character and code #'s
> > and
> > the URL:
> > http://att.software.yahoo.com/ysftc/p/att/v4/results?papps=NSO&papps=NSS&papps=YPC
> >
> > I click on "YES" to continue running scripts, and I get a message saying I
> > must be an administrator to install the software.
> >
> > I have tried to reinstall IE6, I have tried to change my administrator
> > file
> > (in case it was corrupt), I have run countless vrus and spyware scans
> > without problems found, I have called AT&T and HP--they can't help. I have
> > signed in as a different administrator on my machine and get the same
> > error
> > message.
> > I have no problems installing other files downloaded with IE6, and
> > otherwise
> > my old AT&T Yahoo software runs fine. I am able to download and install
> > this
> > on my other computers with Win XP and Vista.
> > I have even reinstalled XPSP2 without improvement.
> > I am at a loss with what to do. Can anyone help?
>
>

PA
Sun Apr 13 15:19:50 PDT 2008

Run each of these removal tools. Reboot after running each one:

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

McAfee Consumer Products Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1
--
~PA Bear


T Brown wrote:
> Hi! Thanks for responding.
> My Win XP Home Edition version is: 5.1.2600 Service Pack 2 Build 2600
>
> I use free versions of AVG 7.5 virus software, SuperAntiSpyware, AdAware,
> and Glary utilities. I have tried to use programs prior to and since this
> error to "fix" and "clean" the registry, with reg backups prior. My
> firewall
> is the XP SP2 firewall. I do not use MS Defender (but have in the past).
> None of this software is from AT&T Yahoo. I previously had their security
> suite from MacAffey, supplied by them, and had no problems. I uninstalled
> it
> months ago prior to starting the new browser download with security by
> Norton (I never got the software to download and install.)
> Hope this helps.
> I also have CCleaner and HiJack This on my desktop, and can run those if
> you
> feel it would be helpful. Please let me know if any of the programs above
> should be uninstalled.
> Thanks,
> Tom Brown
>
> "PA Bear [MS MVP]" wrote:
>
>> State your Windows version and post the complete (verbatim) error
>> message.
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)? Did you get any of this software from ATT/Yahoo?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> T Brown wrote:
>>> I get the above error when I try to download updated AT&T Yahoo software
>>> (browser and security). I have an older version installed that works
>>> fine.
>>> The error states:
>>> "exception thrown and not caught" with a line #, character and code #'s
>>> and
>>> the URL:
>>> http://att.software.yahoo.com/ysftc/p/att/v4/results?papps=NSO&papps=NSS&papps=YPC
>>>
>>> I click on "YES" to continue running scripts, and I get a message saying
>>> I
>>> must be an administrator to install the software.
>>>
>>> I have tried to reinstall IE6, I have tried to change my administrator
>>> file
>>> (in case it was corrupt), I have run countless vrus and spyware scans
>>> without problems found, I have called AT&T and HP--they can't help. I
>>> have
>>> signed in as a different administrator on my machine and get the same
>>> error
>>> message.
>>> I have no problems installing other files downloaded with IE6, and
>>> otherwise
>>> my old AT&T Yahoo software runs fine. I am able to download and install
>>> this
>>> on my other computers with Win XP and Vista.
>>> I have even reinstalled XPSP2 without improvement.
>>> I am at a loss with what to do. Can anyone help?

TBrown
Sun Apr 13 21:29:00 PDT 2008

Thanks for the response. I did run both of the tools you recommended. I
restarted and still cannot install the AT&T software.
Tom Brown

"PA Bear [MS MVP]" wrote:

> Run each of these removal tools. Reboot after running each one:
>
> Norton Removal Tool
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>
> McAfee Consumer Products Removal Tool
> http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1
> --
> ~PA Bear
>
>
> T Brown wrote:
> > Hi! Thanks for responding.
> > My Win XP Home Edition version is: 5.1.2600 Service Pack 2 Build 2600
> >
> > I use free versions of AVG 7.5 virus software, SuperAntiSpyware, AdAware,
> > and Glary utilities. I have tried to use programs prior to and since this
> > error to "fix" and "clean" the registry, with reg backups prior. My
> > firewall
> > is the XP SP2 firewall. I do not use MS Defender (but have in the past).
> > None of this software is from AT&T Yahoo. I previously had their security
> > suite from MacAffey, supplied by them, and had no problems. I uninstalled
> > it
> > months ago prior to starting the new browser download with security by
> > Norton (I never got the software to download and install.)
> > Hope this helps.
> > I also have CCleaner and HiJack This on my desktop, and can run those if
> > you
> > feel it would be helpful. Please let me know if any of the programs above
> > should be uninstalled.
> > Thanks,
> > Tom Brown
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> State your Windows version and post the complete (verbatim) error
> >> message.
> >>
> >> What anti-virus application or security suite is installed? What
> >> anti-spyware applications (other than Defender)? What third-party
> >> firewall
> >> (if any)? Did you get any of this software from ATT/Yahoo?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> T Brown wrote:
> >>> I get the above error when I try to download updated AT&T Yahoo software
> >>> (browser and security). I have an older version installed that works
> >>> fine.
> >>> The error states:
> >>> "exception thrown and not caught" with a line #, character and code #'s
> >>> and
> >>> the URL:
> >>> http://att.software.yahoo.com/ysftc/p/att/v4/results?papps=NSO&papps=NSS&papps=YPC
> >>>
> >>> I click on "YES" to continue running scripts, and I get a message saying
> >>> I
> >>> must be an administrator to install the software.
> >>>
> >>> I have tried to reinstall IE6, I have tried to change my administrator
> >>> file
> >>> (in case it was corrupt), I have run countless vrus and spyware scans
> >>> without problems found, I have called AT&T and HP--they can't help. I
> >>> have
> >>> signed in as a different administrator on my machine and get the same
> >>> error
> >>> message.
> >>> I have no problems installing other files downloaded with IE6, and
> >>> otherwise
> >>> my old AT&T Yahoo software runs fine. I am able to download and install
> >>> this
> >>> on my other computers with Win XP and Vista.
> >>> I have even reinstalled XPSP2 without improvement.
> >>> I am at a loss with what to do. Can anyone help?
>
>

David
Sun Apr 13 23:28:36 PDT 2008


"T Brown" <TBrown@discussions.microsoft.com> wrote in message..

> Thanks for the response. I did run both of the tools you recommended. I
> restarted and still cannot install the AT&T software.


Tom.... I'm just curious... why do you need ATT or Yahoo software in your PC?

TBrown
Mon Apr 14 09:00:01 PDT 2008

Hi!
I have used this as my DSL provider for years. We also can have up to 7
accounts, so my wife is on it as well as our 5 children, including 2 grown
sons in the Army-one in Germany. If it was just me, I could easily switch to
Comcast. We've always had a good experience with SBC (now AT&T) and it has
always worked well for me, and still does--except I can't update it on my
computer!
Tom

"David Morgan (MAMS)" wrote:

>
> "T Brown" <TBrown@discussions.microsoft.com> wrote in message..
>
> > Thanks for the response. I did run both of the tools you recommended. I
> > restarted and still cannot install the AT&T software.
>
>
> Tom.... I'm just curious... why do you need ATT or Yahoo software in your PC?
>
>
>
>
>
>

David
Mon Apr 14 10:55:55 PDT 2008


"T Brown" <TBrown@discussions.microsoft.com> wrote in message news:CB8B296F-143F-49CA-942F-EE5B76328350@microsoft.com...
> Hi!
> I have used this as my DSL provider for years. We also can have up to 7
> accounts, so my wife is on it as well as our 5 children, including 2 grown
> sons in the Army-one in Germany. If it was just me, I could easily switch to
> Comcast. We've always had a good experience with SBC (now AT&T) and it has
> always worked well for me, and still does--except I can't update it on my
> computer!
> Tom

Sorry that I'm not providing answers to your question Tom, but the AT&T or
Yahoo software is NOT necessary to enjoy *any* of the functions that your
DSL service provider offers. Personally, I would remove everything that has
to do with AT&T, SBC, and Yahoo.... nothing will change regarding your
service and your functionality. (But that's just me... I despise invasive,
non-functional ISP software). Your IE browser has already been hijacked
by them, but you can regain some security by removing their software.
As long as you keep your favorites links to their on-line services, just in
case you ever need help or information, you will be as connected as ever.
Their software is NOT necessary for connectivity. I could bring *any*
computer to your home and be on line in seconds, and if you were to
set me up with an e-mail account, be sending and receiving instantly
on Outlook Express with no regard for their <cough-cough> "software
package". If I had web a based e-mail account (like a free Yahoo!
account), I wouldn't even need your SBC access to function perfectly
well in your house having never seen the SBC software disc.

All one needs for access is an ISP account and a password... the ISP
software is irrelevant, and anyone in the world can access Yahoo
from any PC (or Mac) in order to send and receive web-based mail,
no special software needed... just a connection.





>
> "David Morgan (MAMS)" wrote:
>
> >
> > "T Brown" <TBrown@discussions.microsoft.com> wrote in message..
> >
> > > Thanks for the response. I did run both of the tools you recommended. I
> > > restarted and still cannot install the AT&T software.
> >
> >
> > Tom.... I'm just curious... why do you need ATT or Yahoo software in your PC?
> >
> >
> >
> >
> >
> >

TBrown
Mon Apr 14 14:13:01 PDT 2008

David,
I know that's the logical answer, and I am aware of some of this having had
a free email acct with Yahoo prior. My hesitancy in removing the software is:
1) What happens to my achived emails
2) What happens to my saved "bookmarks"
3) What do I do about my "address book"
4) What do I do with my e-mail address--"@sbcglobal.net"--can I still get
mail at that address or do I (and my 6 other accounts) have to change our
address to "@yahoo.com"?

In summary, it sounds like you think that this is a "non-problem" in the
sense I have functionality, or can obtain functionality without the AT&T
software. I can go to the internet with IE6 alone, and sign on at the Yahoo
site and retrieve my mail, etc. Is that what you suggest I do?
Thanks,
Tom

"David Morgan (MAMS)" wrote:

>
> "T Brown" <TBrown@discussions.microsoft.com> wrote in message news:CB8B296F-143F-49CA-942F-EE5B76328350@microsoft.com...
> > Hi!
> > I have used this as my DSL provider for years. We also can have up to 7
> > accounts, so my wife is on it as well as our 5 children, including 2 grown
> > sons in the Army-one in Germany. If it was just me, I could easily switch to
> > Comcast. We've always had a good experience with SBC (now AT&T) and it has
> > always worked well for me, and still does--except I can't update it on my
> > computer!
> > Tom
>
> Sorry that I'm not providing answers to your question Tom, but the AT&T or
> Yahoo software is NOT necessary to enjoy *any* of the functions that your
> DSL service provider offers. Personally, I would remove everything that has
> to do with AT&T, SBC, and Yahoo.... nothing will change regarding your
> service and your functionality. (But that's just me... I despise invasive,
> non-functional ISP software). Your IE browser has already been hijacked
> by them, but you can regain some security by removing their software.
> As long as you keep your favorites links to their on-line services, just in
> case you ever need help or information, you will be as connected as ever.
> Their software is NOT necessary for connectivity. I could bring *any*
> computer to your home and be on line in seconds, and if you were to
> set me up with an e-mail account, be sending and receiving instantly
> on Outlook Express with no regard for their <cough-cough> "software
> package". If I had web a based e-mail account (like a free Yahoo!
> account), I wouldn't even need your SBC access to function perfectly
> well in your house having never seen the SBC software disc.
>
> All one needs for access is an ISP account and a password... the ISP
> software is irrelevant, and anyone in the world can access Yahoo
> from any PC (or Mac) in order to send and receive web-based mail,
> no special software needed... just a connection.
>
>
>
>
>
> >
> > "David Morgan (MAMS)" wrote:
> >
> > >
> > > "T Brown" <TBrown@discussions.microsoft.com> wrote in message..
> > >
> > > > Thanks for the response. I did run both of the tools you recommended. I
> > > > restarted and still cannot install the AT&T software.
> > >
> > >
> > > Tom.... I'm just curious... why do you need ATT or Yahoo software in your PC?
> > >
> > >
> > >
> > >
> > >
> > >
>
>
>

David
Mon Apr 14 22:51:00 PDT 2008


"T Brown" <TBrown@discussions.microsoft.com> wrote..

> David,
> I know that's the logical answer, and I am aware of some of this having had
> a free email acct with Yahoo prior. My hesitancy in removing the software is:

> 1) What happens to my achived emails

Nothing... they are resting on Yahoo!... a web based mail server... accessible
from anywhere in the world and from any computer.

> 2) What happens to my saved "bookmarks"

Those are still in the Internet Explorer software. I could walk you through
backing them up if you're concerned and considering dumping the ISPware.

> 3) What do I do about my "address book"

I assume that you have a Yahoo e-mail account. If so, your address book
is stored on the internet by Yahoo. If you use Outlook or Outlook Express,
your address book is there.

> 4) What do I do with my e-mail address--"@sbcglobal.net"--can I still get
> mail at that address or do I (and my 6 other accounts) have to change our
> address to "@yahoo.com"?

You receive _ALL_ of your e-mail at Yahoo at this time, correct ??

If you still receive e-mails using Outlook or Express (see below) there
is an option to continue to do so... but if you get *all* of your mail at
Yahoo!, everything will remain the same.

> In summary, it sounds like you think that this is a "non-problem" in the
> sense I have functionality, or can obtain functionality without the AT&T
> software.

There is no question about that. The installation of the software is
absolutely not required for connectivity, and connectivity is all that
is required to access the Yahoo web site.

> I can go to the internet with IE6 alone, and sign on at the Yahoo
> site and retrieve my mail, etc. Is that what you suggest I do?

Some may disagree with me Tom, but I am a firm believer that the
answer to this question is YES. I remove this software from a large
percentage of the PCs that I service, and heave sighs of disgust that
ISPs are allowed to hi-jack your Internet Explorer web browser and
add their name to the title bar, and randomly change default home
pages, etc..

There are two potential 'issues' that I have run across removing the
ISP software (which is *not* needed for DSL, cable, or dialup service).


1). AT&T, SBC, and Yahoo! have all merged their mail accounts, so
that any mail previously sent to an AT&T or an SBC address, now
shows up at Yahoo!. However, if you ever happen to open Outlook
or Outlook Express, and they are still set to check mail at those
addresses, they will remove the mail from your Yahoo! inbox.

So... if you choose to do *both*... that is, to send and receive mail
directly from your PC by using Outlook or OE, as well as having your
'web based' e-mail account at Yahoo!... then a call the Level 2 Tech
Support is required for them to physically separate the two addresses.

If you are happy with all of your AT&T or SBC mail going to the Yahoo!
inbox, then there is no issue for you here. As long as you have a valid
Yahoo! e-mail account and a password, you can and always will receive
your e-mail from any computer attached to the internet, anywhere in the
world, by visiting Yahoo! and logging in to check mail.

2). If you happen to be on the internet and see something that you would like
to forward to a friend, your PC will use Outlook or Outlook Express to
perform that function. Therefore, the "sent item" will NOT show up in
your Sent Items folder at Yahoo


To the very best of my knowledge, there are no other issues with this, though
'complete' removal involves some elimination of registry entries. The basic
add/remove programs feature is good enough if you lack experience in the
PC registry. If you consider this, also remove "True Switch" - an automated
tool, used once, for electronically changing your account from one provider to
another.... it's the biggest 'hook' that gets people to install ISP software, as it
makes changing accounts and service providers relatively simple.

Personally, I think you've done quite well to have resisted moving to IE7 and
I don't recommend ever installing it.

At the very least, Tom, don't worry about the 'update'... this whole software
package is essentially spyware and completely unecessary, shielded by
things that make you feel comfortably 'cared for'.

> Thanks,
> Tom

Y W

Cheers,

DM

--
David Morgan (MAMS)
Morgan Audio Media Service
http://www.m-a-m-s DOT com
Dallas, Texas (214) 662-9901
_____________________________
http://www.januarysound.com





> "David Morgan (MAMS)" wrote:

> > "T Brown" <TBrown@discussions.microsoft.com> wrote...
> > >
> > > Hi!
> > > I have used this as my DSL provider for years. We also can have up to 7
> > > accounts, so my wife is on it as well as our 5 children, including 2 grown
> > > sons in the Army-one in Germany. If it was just me, I could easily switch to
> > > Comcast. We've always had a good experience with SBC (now AT&T) and it has
> > > always worked well for me, and still does--except I can't update it on my
> > > computer!
> > > Tom

> > Sorry that I'm not providing answers to your question Tom, but the AT&T or
> > Yahoo software is NOT necessary to enjoy *any* of the functions that your
> > DSL service provider offers. Personally, I would remove everything that has
> > to do with AT&T, SBC, and Yahoo.... nothing will change regarding your
> > service and your functionality. (But that's just me... I despise invasive,
> > non-functional ISP software). Your IE browser has already been hijacked
> > by them, but you can regain some security by removing their software.
> > As long as you keep your favorites links to their on-line services, just in
> > case you ever need help or information, you will be as connected as ever.
> > Their software is NOT necessary for connectivity. I could bring *any*
> > computer to your home and be on line in seconds, and if you were to
> > set me up with an e-mail account, be sending and receiving instantly
> > on Outlook Express with no regard for their <cough-cough> "software
> > package". If I had web a based e-mail account (like a free Yahoo!
> > account), I wouldn't even need your SBC access to function perfectly
> > well in your house having never seen the SBC software disc.
> >
> > All one needs for access is an ISP account and a password... the ISP
> > software is irrelevant, and anyone in the world can access Yahoo
> > from any PC (or Mac) in order to send and receive web-based mail,
> > no special software needed... just a connection.
> >
> >
> >
> > >
> > > "David Morgan (MAMS)" wrote:
> > >
> > > >
> > > > "T Brown" <TBrown@discussions.microsoft.com> wrote in message..
> > > >
> > > > > Thanks for the response. I did run both of the tools you recommended. I
> > > > > restarted and still cannot install the AT&T software.
> > > >
> > > >
> > > > Tom.... I'm just curious... why do you need ATT or Yahoo software in your PC?
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> >
> >
> >

David
Mon Apr 14 22:56:50 PDT 2008


"T Brown" <TBrown@discussions.microsoft.com> wrote...

> 1) What happens to my achived emails

Oh... by the way, just in case I misunderstood that question and you were
referring to e-mail archived within your personal folders in either Outlook or
Outlook Express, they too are safely untouched by the removal of ISPware.

DM