IE7 wont work!!

Wrote a few days ago about friend's troubled computer (no updates/anti-virus
for years). Attempted to clean and fix with updates, LiveOneCare, and
Spybot....got pretty close, except IE7 would not work....just hung with
circle spinning( never even timed out). Went back to IE6, no problems. Re
installed IE7 and same problem. Could run "quick scan "from LiveOneCare, but
full scans would get to about 80% and freeze (on IE...hmmm). Had Firefox, so
I know I was connected and able to access internet. Several posts suggested
starting from scratch, which I did last night. Now, I am running XPSP3 (with
IE7 update installed after SP3) after formatting HD and fresh Windows
install, and still having same problem with IE7!!!
When I try to open IE7 without addons, just freezes, and I have to use task
manager to close it. I have tried resetting IE settings from Advanced tab of
Internet Options with no luck......please, any ideas? Driving me crazy!!!
(sorry if this question is too long)

Leonard
Fri May 09 08:41:26 PDT 2008

You likely have an incomplete or damaged installation if you did not
carefully follow the pre-installation preparation described here:

http://www.ie-vista.com/known_issues.html#pre-install.

Uninstall IE 7 (which returns you to IE 6) by following these directions:

http://support.microsoft.com/kb/927177
...and...
http://www.ie-vista.com/kbase2.html

and then re-install IE 7 following the directions above. Download the IE
7 installer from Microsoft and install directly from your hard disk:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

This frequently works better than going through Microsoft/Windows Update.


---
Leonard Grey
Errare humanum est

fullerne wrote:
> Wrote a few days ago about friend's troubled computer (no updates/anti-virus
> for years). Attempted to clean and fix with updates, LiveOneCare, and
> Spybot....got pretty close, except IE7 would not work....just hung with
> circle spinning( never even timed out). Went back to IE6, no problems. Re
> installed IE7 and same problem. Could run "quick scan "from LiveOneCare, but
> full scans would get to about 80% and freeze (on IE...hmmm). Had Firefox, so
> I know I was connected and able to access internet. Several posts suggested
> starting from scratch, which I did last night. Now, I am running XPSP3 (with
> IE7 update installed after SP3) after formatting HD and fresh Windows
> install, and still having same problem with IE7!!!
> When I try to open IE7 without addons, just freezes, and I have to use task
> manager to close it. I have tried resetting IE settings from Advanced tab of
> Internet Options with no luck......please, any ideas? Driving me crazy!!!
> (sorry if this question is too long)

fullerne
Fri May 09 09:08:20 PDT 2008

the first link you gave me was for vista....could you provide the link i need
for xp?




"Leonard Grey" wrote:

> You likely have an incomplete or damaged installation if you did not
> carefully follow the pre-installation preparation described here:
>
> http://www.ie-vista.com/known_issues.html#pre-install.
>
> Uninstall IE 7 (which returns you to IE 6) by following these directions:
>
> http://support.microsoft.com/kb/927177
> ....and...
> http://www.ie-vista.com/kbase2.html
>
> and then re-install IE 7 following the directions above. Download the IE
> 7 installer from Microsoft and install directly from your hard disk:
> http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
>
> This frequently works better than going through Microsoft/Windows Update.
>
>
> ---
> Leonard Grey
> Errare humanum est
>
> fullerne wrote:
> > Wrote a few days ago about friend's troubled computer (no updates/anti-virus
> > for years). Attempted to clean and fix with updates, LiveOneCare, and
> > Spybot....got pretty close, except IE7 would not work....just hung with
> > circle spinning( never even timed out). Went back to IE6, no problems. Re
> > installed IE7 and same problem. Could run "quick scan "from LiveOneCare, but
> > full scans would get to about 80% and freeze (on IE...hmmm). Had Firefox, so
> > I know I was connected and able to access internet. Several posts suggested
> > starting from scratch, which I did last night. Now, I am running XPSP3 (with
> > IE7 update installed after SP3) after formatting HD and fresh Windows
> > install, and still having same problem with IE7!!!
> > When I try to open IE7 without addons, just freezes, and I have to use task
> > manager to close it. I have tried resetting IE settings from Advanced tab of
> > Internet Options with no luck......please, any ideas? Driving me crazy!!!
> > (sorry if this question is too long)
>

Leonard
Fri May 09 09:18:13 PDT 2008

Same one.

---
Leonard Grey
Errare humanum est

fullerne wrote:
> the first link you gave me was for vista....could you provide the link i need
> for xp?
>
>
>
>
> "Leonard Grey" wrote:
>
>> You likely have an incomplete or damaged installation if you did not
>> carefully follow the pre-installation preparation described here:
>>
>> http://www.ie-vista.com/known_issues.html#pre-install.
>>
>> Uninstall IE 7 (which returns you to IE 6) by following these directions:
>>
>> http://support.microsoft.com/kb/927177
>> ....and...
>> http://www.ie-vista.com/kbase2.html
>>
>> and then re-install IE 7 following the directions above. Download the IE
>> 7 installer from Microsoft and install directly from your hard disk:
>> http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
>>
>> This frequently works better than going through Microsoft/Windows Update.
>>
>>
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>> fullerne wrote:
>>> Wrote a few days ago about friend's troubled computer (no updates/anti-virus
>>> for years). Attempted to clean and fix with updates, LiveOneCare, and
>>> Spybot....got pretty close, except IE7 would not work....just hung with
>>> circle spinning( never even timed out). Went back to IE6, no problems. Re
>>> installed IE7 and same problem. Could run "quick scan "from LiveOneCare, but
>>> full scans would get to about 80% and freeze (on IE...hmmm). Had Firefox, so
>>> I know I was connected and able to access internet. Several posts suggested
>>> starting from scratch, which I did last night. Now, I am running XPSP3 (with
>>> IE7 update installed after SP3) after formatting HD and fresh Windows
>>> install, and still having same problem with IE7!!!
>>> When I try to open IE7 without addons, just freezes, and I have to use task
>>> manager to close it. I have tried resetting IE settings from Advanced tab of
>>> Internet Options with no luck......please, any ideas? Driving me crazy!!!
>>> (sorry if this question is too long)

fullerne
Fri May 09 09:20:00 PDT 2008

never mind....realized my mistake

Frank
Fri May 09 09:21:39 PDT 2008

"fullerne" <fullerne@discussions.microsoft.com> wrote in message
news:118338A1-AA55-48A8-ADE7-5EA068D22F7E@microsoft.com...
> the first link you gave me was for vista....could you provide the link i
> need
> for xp?


The link is not for Vista.
You can't install IE 7 on Vista.

--
Frank Saunders, MS-MVP OE/WM
Reply in Newsgroup, not by email.

fullerne
Fri May 09 09:36:00 PDT 2008

in the pre install recomendations, it mentions zone alarm....how do i know if
i am running this?

Leonard
Fri May 09 10:10:09 PDT 2008

Start > All Programs

See it listed?

---
Leonard Grey
Errare humanum est

fullerne wrote:
> in the pre install recomendations, it mentions zone alarm....how do i know if
> i am running this?
>
>

fullerne
Fri May 09 11:03:03 PDT 2008

I have followed all of the advice in the links that
Leonard posted and still have no luck.....when the IE7 installer finishes,
it tells me that it could not install all of the updates....it tells me to
restart, and then open IE and go to Windows Update to get the remaining
updates....but IE still just hangs. I can't get to Windows Update. I
followed the advice in the link regarding rebooting twice after uninstall of
IE6 and after install of IE7....I am at a loss here....

fullerne
Fri May 09 11:10:00 PDT 2008


any chance i should completely uninstall liveonecare before attempting IE7
install?
just grasping at straws here

PA
Fri May 09 10:59:19 PDT 2008

Always reply to your original thread, please:
http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/63a83f523a8be9b3
--
~PA Bear

fullerne wrote:
> Wrote a few days ago about friend's troubled computer (no
> updates/anti-virus
> for years). Attempted to clean and fix with updates, LiveOneCare, and
> Spybot....got pretty close, except IE7 would not work....just hung with
> circle spinning( never even timed out). Went back to IE6, no problems.
> Re
> installed IE7 and same problem. Could run "quick scan "from LiveOneCare,
> but
> full scans would get to about 80% and freeze (on IE...hmmm). Had Firefox,
> so I know I was connected and able to access internet. Several posts
> suggested starting from scratch, which I did last night. Now, I am
> running
> XPSP3 (with IE7 update installed after SP3) after formatting HD and fresh
> Windows install, and still having same problem with IE7!!!
> When I try to open IE7 without addons, just freezes, and I have to use
> task
> manager to close it. I have tried resetting IE settings from Advanced tab
> of Internet Options with no luck......please, any ideas? Driving me
> crazy!!!
> (sorry if this question is too long)

fullerne
Fri May 09 11:24:01 PDT 2008


sorry bear....pretty new to this. any ideas about my problem?

fullerne
Fri May 09 12:50:06 PDT 2008



I have also figured out that IE will work when I use Safe Mode with
Networking. I tried several websites to make sure. However, while I can go
to Windows Update in Safe Mode, when I choose "Express" or "Custom", I get an
error message that says "The website has encountered a problem and cannot
display the page you are trying to view." Error number: 0x8007043C

Robert
Fri May 09 14:24:28 PDT 2008

"fullerne" <fullerne@discussions.microsoft.com> wrote in message
news:77018BCD-D917-46BE-8219-D7DAC2ED73DD@microsoft.com...
>
>
> I have also figured out that IE will work when I use Safe Mode with
> Networking.


So, your two symptoms combined tell you that something that you are running
at start up (perhaps visible using msconfig) is interfering with the operation
of IE. Manage Add-ons can only deal with add-ons, typically .dlls
which are run as extensions to IE. If something is running independently
as a separate task and interfering with IE the only thing you can do is
identify it and stop it. BTW an example of such an interferer is Google's
Desktop search bar (but that is just an example.)

Another tack to try to identify the problem task would be simply
to issue tasklist (in a cmd window) in each case. If you don't
have tasklist you could get a similar effect from

msinfo32.exe /category SWEnvRunningTasks

I'm suggesting you try either of those instead of Task Manager's Processes tab
simply because they allow you to capture the running tasks and thus will make
a comparison of the two cases easier. Process Explorer if you have that could
also be used to capture such a list.


> I tried several websites to make sure. However, while I can go
> to Windows Update in Safe Mode, when I choose "Express" or "Custom", I get an
> error message that says "The website has encountered a problem and cannot
> display the page you are trying to view." Error number: 0x8007043C

<cmd_output OS="XPsp2">
E:\>set /a c = 0x43C
1084

E:\>net helpmsg %c%

This service cannot be started in Safe Mode
</cmd_output>


That looks Ok. ; )


HTH

Robert Aldwinckle
---

fullerne
Fri May 09 14:33:00 PDT 2008



either i have posted too much, or poorly, and put people off, or no one has
any ideas to help me...either way, not a good place to be! anyone??

fullerne
Fri May 09 15:42:00 PDT 2008



thanks for replying robert. i would love to try your suggestions, but I am
afraid I would need some more specifics as to how to do that....if you (or
anyone else!) has the time to give me some instructions, it would be GREATLY
appreciated!

fullerne
Fri May 09 15:56:01 PDT 2008

I ran msconfig, and the following startup items show up--
RUNDLL32
qttask
server
winssnotify
ctfmon
VAIO Action Setup (Server)
Adobe Gamma Loader.exe

I'm not sure if that tells you anything, but I can give you the Command and
Location of those items if it would shed any light

Frank
Fri May 09 16:42:23 PDT 2008

"fullerne" <fullerne@discussions.microsoft.com> wrote in message
news:A46A74F5-AD75-4628-AF05-F5BA8327DAD2@microsoft.com...
>
>
> either i have posted too much, or poorly, and put people off, or no one
> has
> any ideas to help me...either way, not a good place to be! anyone??

We're volunteers, give us a chance.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Frank
Fri May 09 16:43:28 PDT 2008

"fullerne" <fullerne@discussions.microsoft.com> wrote in message
news:7AF84E55-B983-4D4E-B6BB-279DECFBE9CF@microsoft.com...
>I have followed all of the advice in the links that
> Leonard posted and still have no luck.....when the IE7 installer finishes,
> it tells me that it could not install all of the updates....it tells me to
> restart, and then open IE and go to Windows Update to get the remaining
> updates....but IE still just hangs. I can't get to Windows Update. I
> followed the advice in the link regarding rebooting twice after uninstall
> of
> IE6 and after install of IE7....I am at a loss here....
>

What if you go to Start | All Programs | Accessories | System Tools |
Internet Explorer (No Add-ons).

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Frank
Fri May 09 16:47:59 PDT 2008

"fullerne" <fullerne@discussions.microsoft.com> wrote in message
news:7AF84E55-B983-4D4E-B6BB-279DECFBE9CF@microsoft.com...
>I have followed all of the advice in the links that
> Leonard posted and still have no luck.....when the IE7 installer finishes,
> it tells me that it could not install all of the updates....it tells me to
> restart, and then open IE and go to Windows Update to get the remaining
> updates....but IE still just hangs. I can't get to Windows Update. I
> followed the advice in the link regarding rebooting twice after uninstall
> of
> IE6 and after install of IE7....I am at a loss here....
>

Do you use AVG?

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

fullerne
Fri May 09 17:27:00 PDT 2008



sorry frank...just getting frustrated. didn't mean to complain. as to your
question-- what is avg? anti-virus program? as far as that stuff goes, the
only thing i have installed is windows liveonecare. When I did the uninstall
of IE7 and the reinstall, i had it disabled

Frank
Fri May 09 17:33:25 PDT 2008

"fullerne" <fullerne@discussions.microsoft.com> wrote in message
news:142B7240-C3A8-4417-8935-37FA48C99256@microsoft.com...
>
>
> sorry frank...just getting frustrated. didn't mean to complain. as to
> your
> question-- what is avg? anti-virus program? as far as that stuff goes, the
> only thing i have installed is windows liveonecare. When I did the
> uninstall
> of IE7 and the reinstall, i had it disabled

Yes, AVG is an anti-virus.
Back to thinking.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Robert
Fri May 09 19:47:02 PDT 2008

"fullerne" <fullerne@discussions.microsoft.com> wrote in message
news:641A7A4C-5ABF-40BD-80F2-958FD7E9A35E@microsoft.com...
>I ran msconfig, and the following startup items show up--
> RUNDLL32
> qttask
> server
> winssnotify
> ctfmon
> VAIO Action Setup (Server)
> Adobe Gamma Loader.exe
>
> I'm not sure if that tells you anything, but I can give you the Command and
> Location of those items if it would shed any light


Rundll32 for what? Whatever it is might just start and end.
Otherwise those other things all probably start and continue running.

In any case, I suspect that by using safe mode none of those are running.
You could check that of course by doing the tasklist comparison that I mentioned.

If so, you can then use msconfig's checkboxes to test which combination
of those tasks can still be run without causing the problem symptom.

BTW I look at this newsgroup 3 times a day, no more
and I have never been on it interactively.


HTH

Robert
---

fullerne
Sat May 10 07:53:00 PDT 2008

"BTW I look at this newsgroup 3 times a day, no more
and I have never been on it interactively."


well, thanks for your help. hope i can figure this out today and return the
computer in good working order.

if anyone else has experienced my problem or has any ideas, i'm all
ears...thanks