login to live services

I am not able to access any site starting with login.live.com. From any live
service, I click the sign in link (in Internet Explorer )and it takes me to a
blank white page. When I try to log in in Firefox, it takes me to the sign
in page like I would expect it to. It also works in Firefox using the IE tab
extension, but I am unable to sign into any live service in Internet Explorer.

I have tried disabling the windows live sign-in helper add-on in Internet
Explorer, but that did nothing to fix the problem. Also, I am able to log in
just fine in Internet Explorer on our other computer, just not on this
computer.

I originally emailed windows live support, by the redirected me here.

Don
Fri May 09 01:59:56 PDT 2008

Hi,

Which version of Windows?
Which version of Internet Explorer?

First...
With the warning that a reset will delete autocomplete data, such as
passwords and you will have to reinstall browser add-ons, work through this
article:
936213- How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213/en-us

More on what Resetting IE Settings will do...
923737- How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737/en-us

Next...
Delete all cookies or find and delete cookies from msn, live, hotmail,
passport, microsoft. From Internet Options> Privacy, allow all cookies or
specifically allow cookies from live.com.

Then, if necessary...
Turn on the Windows Firewall from Control Panel> Windows Firewall and
disable any third-party firewall, security suite, other security programs to
see if a third-party program is causing the problem.

Hope this helps,
Don
[MS MVP- IE]

"aval" <aval@discussions.microsoft.com> wrote in message
news:262C0B2F-3C7F-4267-88D2-685087DCFC6D@microsoft.com...
> I am not able to access any site starting with login.live.com. From any
live
> service, I click the sign in link (in Internet Explorer )and it takes me
to a
> blank white page. When I try to log in in Firefox, it takes me to the
sign
> in page like I would expect it to. It also works in Firefox using the IE
tab
> extension, but I am unable to sign into any live service in Internet
Explorer.
>
> I have tried disabling the windows live sign-in helper add-on in Internet
> Explorer, but that did nothing to fix the problem. Also, I am able to log
in
> just fine in Internet Explorer on our other computer, just not on this
> computer.
>
> I originally emailed windows live support, by the redirected me here.

aval
Fri May 09 22:19:00 PDT 2008

I tried what you said, and it didn't work. I'm running Vista Home Premium on
a Dell and the OEM version of IE 7 The firefox version that it works in is
2.0.0.14 and the IE tab extension the it works in is version 1.3.3.2.... If
you don't know, IE tabs is a firefox extension that allows me to open an IE
tab from within firefox.
Thanks for helping...

"Don Varnau" wrote:

> Hi,
>
> Which version of Windows?
> Which version of Internet Explorer?
>
> First...
> With the warning that a reset will delete autocomplete data, such as
> passwords and you will have to reinstall browser add-ons, work through this
> article:
> 936213- How to optimize or reset Internet Explorer 7:
> http://support.microsoft.com/kb/936213/en-us
>
> More on what Resetting IE Settings will do...
> 923737- How to use Reset Internet Explorer Settings (RIES):
> http://support.microsoft.com/kb/923737/en-us
>
> Next...
> Delete all cookies or find and delete cookies from msn, live, hotmail,
> passport, microsoft. From Internet Options> Privacy, allow all cookies or
> specifically allow cookies from live.com.
>
> Then, if necessary...
> Turn on the Windows Firewall from Control Panel> Windows Firewall and
> disable any third-party firewall, security suite, other security programs to
> see if a third-party program is causing the problem.
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "aval" <aval@discussions.microsoft.com> wrote in message
> news:262C0B2F-3C7F-4267-88D2-685087DCFC6D@microsoft.com...
> > I am not able to access any site starting with login.live.com. From any
> live
> > service, I click the sign in link (in Internet Explorer )and it takes me
> to a
> > blank white page. When I try to log in in Firefox, it takes me to the
> sign
> > in page like I would expect it to. It also works in Firefox using the IE
> tab
> > extension, but I am unable to sign into any live service in Internet
> Explorer.
> >
> > I have tried disabling the windows live sign-in helper add-on in Internet
> > Explorer, but that did nothing to fix the problem. Also, I am able to log
> in
> > just fine in Internet Explorer on our other computer, just not on this
> > computer.
> >
> > I originally emailed windows live support, by the redirected me here.
>
>

Don
Sat May 10 05:08:45 PDT 2008

Hi,

Try adding live.com to Trusted Sites. From Internet Options> Security>
Trusted Sites> Uncheck "Require server verification" and enter the site as
*.live.com

Does the problem persist if you right-click the IE icon on the desktop and
choose Start without add-ons?

Do you have a Norton security program installed such as Norton 360?

Don
[MS MVP- IE]

"aval" <aval@discussions.microsoft.com> wrote in message
news:21F7083D-AA64-467B-855D-26E84E844D5E@microsoft.com...
> I tried what you said, and it didn't work. I'm running Vista Home Premium
on
> a Dell and the OEM version of IE 7 The firefox version that it works in
is
> 2.0.0.14 and the IE tab extension the it works in is version 1.3.3.2....
If
> you don't know, IE tabs is a firefox extension that allows me to open an
IE
> tab from within firefox.
> Thanks for helping...

> "Don Varnau" wrote:
>
> > Hi,
> >
> > Which version of Windows?
> > Which version of Internet Explorer?
> >
> > First...
> > With the warning that a reset will delete autocomplete data, such as
> > passwords and you will have to reinstall browser add-ons, work through
this
> > article:
> > 936213- How to optimize or reset Internet Explorer 7:
> > http://support.microsoft.com/kb/936213/en-us
> >
> > More on what Resetting IE Settings will do...
> > 923737- How to use Reset Internet Explorer Settings (RIES):
> > http://support.microsoft.com/kb/923737/en-us
> >
> > Next...
> > Delete all cookies or find and delete cookies from msn, live, hotmail,
> > passport, microsoft. From Internet Options> Privacy, allow all cookies
or
> > specifically allow cookies from live.com.
> >
> > Then, if necessary...
> > Turn on the Windows Firewall from Control Panel> Windows Firewall and
> > disable any third-party firewall, security suite, other security
programs to
> > see if a third-party program is causing the problem.

> > "aval" <aval@discussions.microsoft.com> wrote in message
> > news:262C0B2F-3C7F-4267-88D2-685087DCFC6D@microsoft.com...
> > > I am not able to access any site starting with login.live.com. From
any
> > live
> > > service, I click the sign in link (in Internet Explorer )and it takes
me
> > to a
> > > blank white page. When I try to log in in Firefox, it takes me to the
> > sign
> > > in page like I would expect it to. It also works in Firefox using the
IE
> > tab
> > > extension, but I am unable to sign into any live service in Internet
> > Explorer.
> > >
> > > I have tried disabling the windows live sign-in helper add-on in
Internet
> > > Explorer, but that did nothing to fix the problem. Also, I am able to
log
> > in
> > > just fine in Internet Explorer on our other computer, just not on this
> > > computer.
> > >
> > > I originally emailed windows live support, by the redirected me here.

PA
Sat May 10 08:57:15 PDT 2008

Contact Live.com Support: http://support.live.com/
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

aval wrote:
> I tried what you said, and it didn't work. I'm running Vista Home Premium
> on a Dell and the OEM version of IE 7 The firefox version that it works
> in
> is
> 2.0.0.14 and the IE tab extension the it works in is version 1.3.3.2....
> If
> you don't know, IE tabs is a firefox extension that allows me to open an
> IE
> tab from within firefox.
> Thanks for helping...
>
> "Don Varnau" wrote:
>
>> Hi,
>>
>> Which version of Windows?
>> Which version of Internet Explorer?
>>
>> First...
>> With the warning that a reset will delete autocomplete data, such as
>> passwords and you will have to reinstall browser add-ons, work through
>> this
>> article:
>> 936213- How to optimize or reset Internet Explorer 7:
>> http://support.microsoft.com/kb/936213/en-us
>>
>> More on what Resetting IE Settings will do...
>> 923737- How to use Reset Internet Explorer Settings (RIES):
>> http://support.microsoft.com/kb/923737/en-us
>>
>> Next...
>> Delete all cookies or find and delete cookies from msn, live, hotmail,
>> passport, microsoft. From Internet Options> Privacy, allow all cookies or
>> specifically allow cookies from live.com.
>>
>> Then, if necessary...
>> Turn on the Windows Firewall from Control Panel> Windows Firewall and
>> disable any third-party firewall, security suite, other security programs
>> to see if a third-party program is causing the problem.
>>
>> Hope this helps,
>> Don
>> [MS MVP- IE]
>>
>> "aval" <aval@discussions.microsoft.com> wrote in message
>> news:262C0B2F-3C7F-4267-88D2-685087DCFC6D@microsoft.com...
>>> I am not able to access any site starting with login.live.com. From any
>>> live service, I click the sign in link (in Internet Explorer )and it
>>> takes me to a blank white page. When I try to log in in Firefox, it
>>> takes me to the sign in page like I would expect it to. It also works
>>> in
>>> Firefox using the IE tab extension, but I am unable to sign into any
>>> live
>>> service in Internet Explorer.
>>>
>>> I have tried disabling the windows live sign-in helper add-on in
>>> Internet
>>> Explorer, but that did nothing to fix the problem. Also, I am able to
>>> log in just fine in Internet Explorer on our other computer, just not on
>>> this computer.
>>>
>>> I originally emailed windows live support, by the redirected me here.

aval
Sat May 10 14:21:01 PDT 2008

Live support told me to try here for support. I added *.live.com to the
trusted sites, but that did not work. I have also tried running it without
add-ons, which did not work. I do have norton 360 installed, and it still
did not work when i disabled the firewall the auto protect features of the
program.

PA
Sat May 10 15:08:19 PDT 2008

Is Charter your ISP?

aval wrote:
> Live support told me to try here for support. I added *.live.com to the
> trusted sites, but that did not work. I have also tried running it
> without
> add-ons, which did not work. I do have norton 360 installed, and it still
> did not work when i disabled the firewall the auto protect features of
> the
> program.

aval
Sat May 10 17:41:00 PDT 2008

no, I have Qwest DSL. What is weird is that on the other computer, which is
running windows xp and also has Norton 360 installed, it works fine. Could
it be something in Vista or the way that Norton 360 works with vista?

PA
Sat May 10 18:19:23 PDT 2008

Many experts feel that all Norton applications are incompatible with any
Windows version.

Have you contacted Live.com Support?
http://support.live.com/


aval wrote:
> no, I have Qwest DSL. What is weird is that on the other computer, which
> is
> running windows xp and also has Norton 360 installed, it works fine.
> Could
> it be something in Vista or the way that Norton 360 works with vista?

aval
Sat May 10 18:46:00 PDT 2008

I have contacted live services and they told me to try IE support,, which is
why I'm here.

Don
Sat May 10 22:18:28 PDT 2008

As a test, turn on the Windows Firewall from Control Panel> Windows
Firewall. Then uninstall Norton 360 and run the uninstaller from
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&lg=en&ct=us&seg=hho&src=hot

See if Norton is the culprit.

Don
[MS MVP- IE]

"aval" <aval@discussions.microsoft.com> wrote in message
news:A4513BBA-5609-4DD3-8C6D-5D6717A58360@microsoft.com...
> Live support told me to try here for support. I added *.live.com to the
> trusted sites, but that did not work. I have also tried running it
without
> add-ons, which did not work. I do have norton 360 installed, and it still
> did not work when i disabled the firewall the auto protect features of
the
> program.

Frank
Sun May 11 07:54:57 PDT 2008

"aval" <aval@discussions.microsoft.com> wrote in message
news:82FFB947-90E7-4ADD-BB8E-631172971BEE@microsoft.com...
>I have contacted live services and they told me to try IE support,, which
>is
> why I'm here.

I say to uninstall Norton and run this utility:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Then get Avast, which is free for home users (www.avast.com).

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

aval
Mon May 12 23:16:00 PDT 2008

Is there a way I can start in Safe mode or use msconfig to disable norton
services, rather than uninstalling it, which would be a pain since all our
backups are tied to it?

"Don Varnau" wrote:

> As a test, turn on the Windows Firewall from Control Panel> Windows
> Firewall. Then uninstall Norton 360 and run the uninstaller from
> http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&lg=en&ct=us&seg=hho&src=hot
>
> See if Norton is the culprit.
>
> Don
> [MS MVP- IE]
>
> "aval" <aval@discussions.microsoft.com> wrote in message
> news:A4513BBA-5609-4DD3-8C6D-5D6717A58360@microsoft.com...
> > Live support told me to try here for support. I added *.live.com to the
> > trusted sites, but that did not work. I have also tried running it
> without
> > add-ons, which did not work. I do have norton 360 installed, and it still
> > did not work when i disabled the firewall the auto protect features of
> the
> > program.
>
>

PA
Tue May 13 07:42:00 PDT 2008

Contact Symantec Support.

aval wrote:
> Is there a way I can start in Safe mode or use msconfig to disable norton
> services, rather than uninstalling it, which would be a pain since all our
> backups are tied to it?
>
> "Don Varnau" wrote:
>
>> As a test, turn on the Windows Firewall from Control Panel> Windows
>> Firewall. Then uninstall Norton 360 and run the uninstaller from
>> http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&lg=en&ct=us&seg=hho&src=hot
>>
>> See if Norton is the culprit.
>>
>> Don
>> [MS MVP- IE]
>>
>> "aval" <aval@discussions.microsoft.com> wrote in message
>> news:A4513BBA-5609-4DD3-8C6D-5D6717A58360@microsoft.com...
>>> Live support told me to try here for support. I added *.live.com to the
>>> trusted sites, but that did not work. I have also tried running it
>>> without add-ons, which did not work. I do have norton 360 installed,
>>> and
>>> it still did not work when i disabled the firewall the auto protect
>>> features of the program.

Robert
Tue May 13 17:33:23 PDT 2008

"aval" <aval@discussions.microsoft.com> wrote in message
news:262C0B2F-3C7F-4267-88D2-685087DCFC6D@microsoft.com...
>I am not able to access any site starting with login.live.com. From any live
> service, I click the sign in link (in Internet Explorer )and it takes me to a
> blank white page.


That's not that unusual actually. Usually deleting Cookies (as you were told first)
can change that symptom but sometimes it is just a problem caused by the original
server. Often pressing Refresh completes a stalled redirect.


> When I try to log in in Firefox, it takes me to the sign in page like I would expect it to.


That isn't necessarily relevant. E.g. the page that Firefox is given may be
completely different from the one that your IE is given.


> It also works in Firefox using the IE tab extension,
> but I am unable to sign into any live service in Internet Explorer.


Does that submit exactly the same request, get exactly the same response
and process it identically? You could try using Fiddler2 to check that.


>
> I have tried disabling the windows live sign-in helper add-on in Internet
> Explorer, but that did nothing to fix the problem.

> Also, I am able to log in just fine in Internet Explorer on our other computer,
> just not on this computer.


Then that's an even better reason to try Fiddler.
E.g. you could capture traces for both cases and compare them.
Besides the content of the requests and responses
you might also have to look at the timing of each.


>
> I originally emailed windows live support, by the redirected me here.


Good luck

Robert Aldwinckle
---

aval
Wed May 14 22:08:00 PDT 2008

Ok, thank you all for the suggestions. I don't have time to try them now,
but I will when I get a chance(tomorrow). I've been having a problem with
sidebar that Service Pack 1 support is helping with (It loads empty white
boxes, etc). The solution to that problem might solve this one, since I'm
sure IE is somehow tied into Sidebar.

"Robert Aldwinckle" wrote:

> "aval" <aval@discussions.microsoft.com> wrote in message
> news:262C0B2F-3C7F-4267-88D2-685087DCFC6D@microsoft.com...
> >I am not able to access any site starting with login.live.com. From any live
> > service, I click the sign in link (in Internet Explorer )and it takes me to a
> > blank white page
>
>
> That's not that unusual actually. Usually deleting Cookies (as you were told first)
> can change that symptom but sometimes it is just a problem caused by the original
> server. Often pressing Refresh completes a stalled redirect.
>
>
> > When I try to log in in Firefox, it takes me to the sign in page like I would expect it to.
>
>
> That isn't necessarily relevant. E.g. the page that Firefox is given may be
> completely different from the one that your IE is given.
>
>
> > It also works in Firefox using the IE tab extension,
> > but I am unable to sign into any live service in Internet Explorer.
>
>
> Does that submit exactly the same request, get exactly the same response
> and process it identically? You could try using Fiddler2 to check that.
>
>
> >
> > I have tried disabling the windows live sign-in helper add-on in Internet
> > Explorer, but that did nothing to fix the problem.
>
> > Also, I am able to log in just fine in Internet Explorer on our other computer,
> > just not on this computer.
>
>
> Then that's an even better reason to try Fiddler.
> E.g. you could capture traces for both cases and compare them.
> Besides the content of the requests and responses
> you might also have to look at the timing of each.
>
>
> >
> > I originally emailed windows live support, by the redirected me here.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>