Problem with AVG Free 8, Vista Home Premium SP1 and IE7

Installed Free AVG 8 here today on two systems - Vista Home Premium SP1 and
XP SP3 with IE7.
On the Vista machine, the installation of AVG 8 broke IE7 in opening a
second window - it just hung until the "not responding" message appeared.
I tried installing AVG without the surfsearch function, and without the
Linkscanner module - still couldn't open a second window in IE.
Uninstalling of AVG 8 cured the problem.

The installation on XP SP3 with IE7 had no effect at all. IE7 behaved
perfectly normally.
Anyone seen this, and is there a fix?
(The reason I went for AVG is that it picked up a virus on my XP machine
that Avast! did not.....)

Tom
Thu May 08 09:44:19 PDT 2008

http://forum.grisoft.cz/freeforum/

"Gordon" <gbplinux@gmail.com.invalid> wrote in message
news:fvvae0$fiv$1@news.mixmin.net...
: Installed Free AVG 8 here today on two systems - Vista Home Premium SP1
and
: XP SP3 with IE7.
: On the Vista machine, the installation of AVG 8 broke IE7 in opening a
: second window - it just hung until the "not responding" message appeared.
: I tried installing AVG without the surfsearch function, and without the
: Linkscanner module - still couldn't open a second window in IE.
: Uninstalling of AVG 8 cured the problem.
:
: The installation on XP SP3 with IE7 had no effect at all. IE7 behaved
: perfectly normally.
: Anyone seen this, and is there a fix?
: (The reason I went for AVG is that it picked up a virus on my XP machine
: that Avast! did not.....)
:

Gordon
Thu May 08 09:51:45 PDT 2008

"Tom [Pepper] Willett" <tom@youreadaisyifyoudo.com> wrote in message
news:%23E6L9qSsIHA.1240@TK2MSFTNGP02.phx.gbl...
> http://forum.grisoft.cz/freeforum/
>

I've posted there already! No replies as yet.....

PA
Thu May 08 10:00:47 PDT 2008

Did you uninstall Avast before you installed AVG 8.0?

If so, did you run the Avast removal tool (aswclear.exe) before you
installed AVG 8.0?

http://files.avast.com/files/eng/aswclear.exe

[SAVE aswclear.exe to your desktop & run manually, do not RUN it directly
from the download!]

Did you reinstall AVG 8.0 without the Safe Search and Link Scanner modules
without first uninstalling AVG 8.0 or did you uninstall AVG 8.0 first?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Gordon wrote:
> Installed Free AVG 8 here today on two systems - Vista Home Premium SP1
> and
> XP SP3 with IE7.
> On the Vista machine, the installation of AVG 8 broke IE7 in opening a
> second window - it just hung until the "not responding" message appeared.
> I tried installing AVG without the surfsearch function, and without the
> Linkscanner module - still couldn't open a second window in IE.
> Uninstalling of AVG 8 cured the problem.
>
> The installation on XP SP3 with IE7 had no effect at all. IE7 behaved
> perfectly normally.
> Anyone seen this, and is there a fix?
> (The reason I went for AVG is that it picked up a virus on my XP machine
> that Avast! did not.....)

FromTheRafters
Thu May 08 17:46:59 PDT 2008

"Tom [Pepper] Willett" <tom@youreadaisyifyoudo.com> wrote in message
news:%23E6L9qSsIHA.1240@TK2MSFTNGP02.phx.gbl...
> http://forum.grisoft.cz/freeforum/
>
> "Gordon" <gbplinux@gmail.com.invalid> wrote in message
> news:fvvae0$fiv$1@news.mixmin.net...
> : Installed Free AVG 8 here today on two systems - Vista Home Premium SP1
> and
> : XP SP3 with IE7.
> : On the Vista machine, the installation of AVG 8 broke IE7 in opening a
> : second window - it just hung until the "not responding" message
> appeared.
> : I tried installing AVG without the surfsearch function, and without the
> : Linkscanner module - still couldn't open a second window in IE.
> : Uninstalling of AVG 8 cured the problem.
> :
> : The installation on XP SP3 with IE7 had no effect at all. IE7 behaved
> : perfectly normally.
> : Anyone seen this, and is there a fix?
> : (The reason I went for AVG is that it picked up a virus on my XP machine
> : that Avast! did not.....)

Strange symptoms indeed! I can't imagine what would cause them.
I *can* tell you that your last statement above would still be true
if you took an anti-virus from column 'a' and a different one from
column 'b' and substituted them for your choices. Sometimes it's
just a matter of what the vendor decides is worth alerting on and
sometimes it's just because they all miss something sometime.

Both of those anti-virus programs are 'adequate' IMO - so 'if
it ain't broke, don't fix it' applies.

Gordon
Thu May 08 22:38:19 PDT 2008

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23ByT42SsIHA.2064@TK2MSFTNGP05.phx.gbl...
> Did you uninstall Avast before you installed AVG 8.0?
>
> If so, did you run the Avast removal tool (aswclear.exe) before you
> installed AVG 8.0?
>

I did uninstall Avast! through Control Panel-Programs and no I didn't run
the Avast! Removal tool. Didn't know there was one...however, I didn't run
that on the XP machine either, and IE7 functions perfectly normally on
that...

Gordon
Fri May 09 00:44:54 PDT 2008

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23ByT42SsIHA.2064@TK2MSFTNGP05.phx.gbl...
> Did you uninstall Avast before you installed AVG 8.0?
>
> If so, did you run the Avast removal tool (aswclear.exe) before you
> installed AVG 8.0?
>
> http://files.avast.com/files/eng/aswclear.exe
>
> [SAVE aswclear.exe to your desktop & run manually, do not RUN it directly
> from the download!]
>
> Did you reinstall AVG 8.0 without the Safe Search and Link Scanner modules
> without first uninstalling AVG 8.0 or did you uninstall AVG 8.0 first?

Additional info - uninstalled Avast using the cleaner tool. Installed AVG
without Safesearch and Link scanner modules. No change in behaviour - IE7
still hangs on opening a second window - Firefox does NOT however.

Gordon
Fri May 09 00:54:19 PDT 2008

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23ByT42SsIHA.2064@TK2MSFTNGP05.phx.gbl...
> Did you uninstall Avast before you installed AVG 8.0?


More info - if I use the File-New Window within IE7, everything works OK. If
I click on the IE7 icon either in the quick launch toolbar or on the start
menu, it doesn't.

Don
Fri May 09 01:43:48 PDT 2008

Hi,
Try disabling other browser add-ons (not AVG) to see if there's a conflict
with another add-on.

Don
[MS MVP- IE]

"Gordon" <gbplinux@gmail.com.invalid> wrote in message
news:fvvae0$fiv$1@news.mixmin.net...
> Installed Free AVG 8 here today on two systems - Vista Home Premium SP1
and
> XP SP3 with IE7.
> On the Vista machine, the installation of AVG 8 broke IE7 in opening a
> second window - it just hung until the "not responding" message appeared.
> I tried installing AVG without the surfsearch function, and without the
> Linkscanner module - still couldn't open a second window in IE.
> Uninstalling of AVG 8 cured the problem.
>
> The installation on XP SP3 with IE7 had no effect at all. IE7 behaved
> perfectly normally.
> Anyone seen this, and is there a fix?
> (The reason I went for AVG is that it picked up a virus on my XP machine
> that Avast! did not.....)
>

Gordon
Fri May 09 02:24:16 PDT 2008

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:OG41WDbsIHA.3680@TK2MSFTNGP05.phx.gbl...
> Hi,
> Try disabling other browser add-ons (not AVG) to see if there's a conflict
> with another add-on.
>

Bingo! The Windows Live Toolbar Helper add-in seems to be the culprit.

Don
Fri May 09 16:45:46 PDT 2008


"Gordon" <gbplinux@gmail.com.invalid> wrote in message
news:g0157u$flp$1@news.mixmin.net...

> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:OG41WDbsIHA.3680@TK2MSFTNGP05.phx.gbl...
> > Hi,
> > Try disabling other browser add-ons (not AVG) to see if there's a
conflict
> > with another add-on.

>
> Bingo! The Windows Live Toolbar Helper add-in seems to be the culprit.

Great. Thanks for the update.

Don

TonyZamboni
Tue May 13 14:08:00 PDT 2008

"Don Varnau" wrote:
> "Gordon" <gbplinux@gmail.com.invalid> wrote in message
> news:g0157u$flp$1@news.mixmin.net...
>
> > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> > news:OG41WDbsIHA.3680@TK2MSFTNGP05.phx.gbl...
> > > Hi,
> > > Try disabling other browser add-ons (not AVG) to see if there's a
> conflict
> > > with another add-on.
> > Bingo! The Windows Live Toolbar Helper add-in seems to be the culprit.
> Great. Thanks for the update.>
> Don

Looks like there a lot more problems with AVG 8 free I and a lot of others
have printing problems, link problems and with the protected mode off you
cannot open another tab because of the popup that states something like
"pages in a different security zone must be opened in a new window"

When trying to print from IE7 the printer icon shows in the task bar but it
shows 0 documents pending and nothing prints. It appears the file is not
being spooled to the printer. I can print in all Office programs but not in
IE7. By turning off the Protected Mode in IE7 I am able to print but that is
not a suitable solution.

If you search the web for IE7 print problems you will find that there are
many and quite a few recently. The common thread I see is people questioning
the source of the problem and trying to determine the fault seem to point to
a similar set of circumstances. One of the requirements to install AVG 8
Free on a Vista system is first installing Microsoftâ??s KB929547 hotfix for
windows filtering platform. I have recently updated AVG 7.5 to 8.0 on 2
separate machines and experienced the same IE7 printing problem with both.
Two of my friends also did the same with the same results. I have 2 more
machines with similar requirements and I am going to test IE7 after the
KB929547 install and before installing AVG 8 to see if the printing problem
is caused by the MS KB929547 update or the AVG 8 Free install.
You will notice that AVG 8 has a Link Scanner and invades IE7 by scanning
all of your links in a Google search to determine if they are harmful. The
little wheel turns after each link and provides a green star with a checkmark
if the link is thought to be OK. How cute! Turning off the Link Scanner in
AVG did not solve the printing problem. I was a fan of AVG 7.5 because it was
straight forward and did not interfere with other processes as the big guys
do. So if you turn off the protected mode in IE7 so you can print and then
eliminate the irritating bonk that happens when you open each page will AVG
give you adequate protection?

By right clicking on your IE7 startup icon and selecting {Properties,
Shortcut} and then the advanced tab then check on the Run as Administrator
box you will be able to print from IE. If you are running as a user this box
will not allow you to check it. If that is the case use windows explorer to
go to c:\Program Files\Internet Explorer\iexplore.exe. Right click on the
iexplore file and select Send to desktop as shortcut. You will then be able
to check the box on this icon to allow you to run as administrator. You will
need to put your admin password in each time you open IE7 but at least you
can print until the guilty party comes up with a solution.

With Protected Mode On I cannot reply in this forum, so that's one more hook
on the AVG 8 decision. The big guys Norton, McFee also mess with your
computer. AVG slows down your web experience because of the damn Link
Scanner. I ran for 3 years without any Virus protection and never had a
problem. I suspect I may go back to no virus program unless Avg Gisoft
fixes it. I wonder if the paid version of AVG has the same problem with IE7

Also see Subject: Printing - Vista Business SP1 / IE7 5/9/2008 8:16 AM PST
on page 2

Dale
Tue May 13 18:17:08 PDT 2008

After uninstalling AVG 8 free many small problems including protected mode
printing are gone.
Back to normal. Too bad I have used AVG free for years but the new 8 was a
real hog anyway!!

> -----Original Message-----
> From: Tony Zamboni
> [mailto:TonyZamboni@discussions.microsoft.com]
> Posted At: Tuesday, May 13, 2008 5:08 PM
> Posted To:
> microsoft.public.internetexplorer.general
> Conversation: Problem with AVG Free 8, Vista Home
> Premium SP1 and IE7
> Subject: Re: Problem with AVG Free 8, Vista Home
> Premium SP1 and IE7
>
> "Don Varnau" wrote:
> > "Gordon" <gbplinux@gmail.com.invalid> wrote in
> message
> > news:g0157u$flp$1@news.mixmin.net...
> >
> > > "Don Varnau" <don_04[at]varnau[dot]org> wrote
> in message
> > > news:OG41WDbsIHA.3680@TK2MSFTNGP05.phx.gbl...
> > > > Hi,
> > > > Try disabling other browser add-ons (not AVG)
> to see if there's a
> > conflict
> > > > with another add-on.
> > > Bingo! The Windows Live Toolbar Helper add-in
> seems to be the culprit.
> > Great. Thanks for the update.>
> > Don
>
> Looks like there a lot more problems with AVG 8
> free I and a lot of others
> have printing problems, link problems and with the
> protected mode off you
> cannot open another tab because of the popup that
> states something like
> "pages in a different security zone must be opened
> in a new window"
>
> When trying to print from IE7 the printer icon
> shows in the task bar but it
> shows 0 documents pending and nothing prints. It
> appears the file is not
> being spooled to the printer. I can print in all
> Office programs but not in
> IE7. By turning off the Protected Mode in IE7 I am
> able to print but that is
> not a suitable solution.
>
> If you search the web for IE7 print problems you
> will find that there are
> many and quite a few recently. The common thread I
> see is people questioning
> the source of the problem and trying to determine
> the fault seem to point to
> a similar set of circumstances. One of the
> requirements to install AVG 8
> Free on a Vista system is first installing
> Microsoftâ??s KB929547 hotfix for
> windows filtering platform. I have recently
> updated AVG 7.5 to 8.0 on 2
> separate machines and experienced the same IE7
> printing problem with both.
> Two of my friends also did the same with the same
> results. I have 2 more
> machines with similar requirements and I am going
> to test IE7 after the
> KB929547 install and before installing AVG 8 to see
> if the printing problem
> is caused by the MS KB929547 update or the AVG 8
> Free install.
> You will notice that AVG 8 has a Link Scanner and
> invades IE7 by scanning
> all of your links in a Google search to determine
> if they are harmful. The
> little wheel turns after each link and provides a
> green star with a checkmark
> if the link is thought to be OK. How cute!
> Turning off the Link Scanner in
> AVG did not solve the printing problem. I was a fan
> of AVG 7.5 because it was
> straight forward and did not interfere with other
> processes as the big guys
> do. So if you turn off the protected mode in IE7
> so you can print and then
> eliminate the irritating bonk that happens when you
> open each page will AVG
> give you adequate protection?
>
> By right clicking on your IE7 startup icon and
> selecting {Properties,
> Shortcut} and then the advanced tab then check on
> the Run as Administrator
> box you will be able to print from IE. If you are
> running as a user this box
> will not allow you to check it. If that is the
> case use windows explorer to
> go to c:\Program Files\Internet
> Explorer\iexplore.exe. Right click on the
> iexplore file and select Send to desktop as
> shortcut. You will then be able
> to check the box on this icon to allow you to run
> as administrator. You will
> need to put your admin password in each time you
> open IE7 but at least you
> can print until the guilty party comes up with a
> solution.
>
> With Protected Mode On I cannot reply in this
> forum, so that's one more hook
> on the AVG 8 decision. The big guys Norton, McFee
> also mess with your
> computer. AVG slows down your web experience
> because of the damn Link
> Scanner. I ran for 3 years without any Virus
> protection and never had a
> problem. I suspect I may go back to no virus
> program unless Avg Gisoft
> fixes it. I wonder if the paid version of AVG has
> the same problem with IE7
>
> Also see Subject: Printing - Vista Business SP1 /
> IE7 5/9/2008 8:16 AM PST
> on page 2