VistaNewbie
Fri Jun 27 11:12:32 PDT 2008
This is a multi-part message in MIME format.
------=_NextPart_000_001C_01C8D85F.D7297410
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I will try your suggestions. Norton Internet Security is running on my =
desktop PC without a problem but the desktop computer is running Win XP =
Pro, not Vista. I have suspected Norton but I have hesitated to fool =
with it because it is such a tedious program to =
unintall/reinstall/configure. It updates itself with a whole lot of =
overhead when one runs LiveUpdate, and installing Norton Internet =
Security without running LiveUpdate makes no sense.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message =
news:%23DvSH8H2IHA.4140@TK2MSFTNGP03.phx.gbl...
I'd very much doubt that Defender's causing any problems here. =
Defender is entirely compatible with most third-party security =
applications. However, the same cannot necessarily be said of Norton =
Internet Security and Vista, I'm afraid.
Try this:
1. After making certain you have a copy of your Product Key, uninstall =
all Norton software (including any Norton Add-ons and LiveUpdate) via =
Programs and Features | Uninstall =
(
http://windowshelp.microsoft.com/windows/en-us/help/be5d0190-7bdc-412e-b=
342-04471a2f56ca1033.mspx).
2. Enable the Windows Firewall =
(
http://windowshelp.microsoft.com/Windows/en-US/Help/bfe523a9-7eec-4d3f-a=
dd1-2f68b9cfa1c01033.mspx).
NB: You're "working without a net" now: Don't to ANYTHING else online =
(e.g., browsing; reading email; chatting) except #XX below until your =
anti-virus application has been installed and fully updated!
3. Download and run this removal tool: =
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039=
=20
[Save the tool to your desktop then Right-click | Run as =
Administrator to run it.]
4. Reboot and immediately install Avira AntiVir* (free), or the 30-day =
free trial version of, e.g., NOD32**, KAV7***=20
5. Manually update your new anti-virus application then run a full =
system scan.
Do your problems persist now?
[Don't forget to subscribe to your new AV app or uninstall it then =
reinstall the Norton application before the free-trial period expires! =
Should you decide to reinstall the Norton application, I recommend not =
installing any Norton Add-ons for a while.]
*
http://www.free-av.com/
** www.eset.com/download/index.php
***
http://usa.kaspersky.com/trials/home-users/anti-virus-7/=20
--=20
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/=20
"VistaNewbie" <wpla@hotmail.com> wrote in message =
news:5CD3B42D-FFB7-400B-9154-7F4867E43C15@microsoft.com...
1.. SP1 was preinstalled on the notebook. I bought it about two =
months ago and it was it shipped with the service pack already =
installed.
2.. Norton Internet Security (also preinstalled by HP). Windows =
Security Center reports the following:
a) Firewall: Norton firewall is turned on. Windows firewall is =
turned off.
b) Automatic updating is turned on and machine is "fully patched" =
at Windows Update.
d) Norton Antivirus (Malware protection) is turned on and all =
drives have been scanned for viruses.
e) Norton Spyware Protection and Windows Defender are turned on.
f) User Account Control is turned on.
Prior to reading your reply I had not noticed that there are 2 =
spyware programs running concurrently. Although I do not believe that =
should cause IE to freeze up, I have turned off Windows Defender and I =
will see if the problem goes away.
Needless to say, intermittent freezes are tedious to troubleshoot =
and performing more than one corrective task at the same time
me may resolve the problem but one will never know which action =
actually worked.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message =
news:OxPjfeG2IHA.5728@TK2MSFTNGP06.phx.gbl...
Did this problem only start after you'd installed Vista SP1 =
(which, I assume, did not come preinstalled on the machine)?
What anti-virus application or security suite is installed? What =
anti-spyware applications (other than Defender)? What third-party =
firewall (if any)? Were any of these applications running in the =
background when Vista SP1 was installed?
Is the machine currently fully patched at Windows Update?
In no certain order:
How to troubleshoot Internet Explorer 7 issues in Windows Vista:
http://support.microsoft.com/kb/936215=20
How to optimize or reset Internet Explorer 7:=20
http://support.microsoft.com/kb/936213=20
Internet Explorer stops responding, stops working, or restarts =
(Guided Help)
http://support.microsoft.com/gp/pc_ie_intro=20
--=20
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/=20
"VistaNewbie" <wpla@hotmail.com> wrote in message =
news:51B78361-AFBF-43FF-B78E-5EDA55C182B7@microsoft.com...
Intel(R) Core(TM)2 Duo T9300 @ 2.50GHz
4.00 GB RAM
32-bit Windows Vista Home Premium (I know... won't access all 4 =
GB RAM. Please don't comment.)
Service Pack 1
Internet Explorer 7.0.6001.1800
New computer. Have restored it to factory settings a couple of =
times trying to resolve the intermittent problem of IE freezing up. =
With no particular pattern, Internet Explorer stops responding and the =
only choices I have are:
1.. Restart the program=20
2.. Close the program=20
3.. Wait for the program to respond
All three options are futile. Restarting the program closes all =
tabs and any form I may have been working on is lost. Closing the =
program is the same as restarting it. Waiting on it to respond has =
never resulted an anything but a waste of more time.
I am at my wits end trying to figure out what to do.
------=_NextPart_000_001C_01C8D85F.D7297410
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.6001.18063" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>I will try your suggestions. =
Norton Internet=20
Security is running on my desktop PC without a problem but the desktop =
computer=20
is running Win XP Pro, not Vista. I have suspected Norton but I =
have=20
hesitated to fool with it because it is such a tedious program to=20
unintall/reinstall/configure. It updates itself with a whole lot =
of=20
overhead when one runs LiveUpdate, and installing Norton Internet =
Security=20
without running LiveUpdate makes no sense.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"PA Bear [MS MVP]" <<A=20
href=3D"mailto:PABearMVP@gmail.com">PABearMVP@gmail.com</A>> wrote =
in message=20
<A=20
=
href=3D"news:%23DvSH8H2IHA.4140@TK2MSFTNGP03.phx.gbl">news:%23DvSH8H2IHA.=
4140@TK2MSFTNGP03.phx.gbl</A>...</DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>I'd very much doubt that =
Defender's=20
causing any problems here. Defender is entirely compatible with=20
<EM>most</EM> third-party security applications. </FONT><FONT=20
face=3DCalibri color=3D#0000ff>However, the same cannot necessarily be =
said of=20
Norton Internet Security and Vista, I'm afraid.</FONT></DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff></FONT> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>Try this:</FONT></DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff></FONT> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>1. After making certain you =
have a copy=20
of your Product Key, uninstall all Norton software (including any =
<STRONG>Norton Add-ons</STRONG> and =
<STRONG>LiveUpdate</STRONG>) via=20
<STRONG>Programs and Features | Uninstall</STRONG> (<A=20
=
href=3D"
http://windowshelp.microsoft.com/windows/en-us/help/be5d0190-7bdc=
-412e-b342-04471a2f56ca1033.mspx">
http://windowshelp.microsoft.com/window=
s/en-us/help/be5d0190-7bdc-412e-b342-04471a2f56ca1033.mspx</A>).</FONT></=
DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>2. Enable the =
<STRONG>Windows=20
Firewall</STRONG> (<A=20
=
href=3D"
http://windowshelp.microsoft.com/Windows/en-US/Help/bfe523a9-7eec=
-4d3f-add1-2f68b9cfa1c01033.mspx">
http://windowshelp.microsoft.com/Window=
s/en-US/Help/bfe523a9-7eec-4d3f-add1-2f68b9cfa1c01033.mspx</A>).</FONT></=
DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>NB: You're "working without =
a net" now:=20
Don't to ANYTHING else online (e.g., browsing; reading email; =
chatting) except=20
#XX below until your anti-virus application has been installed and =
fully=20
updated!</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>3. Download and run this =
removal tool:=20
<A=20
=
href=3D"
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/20050331=
08162039">
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/200503=
3108162039</A> </FONT></DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff></FONT> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff> [Save the =
tool to=20
your desktop then <STRONG>Right-click | Run as Administrator</STRONG> =
to run=20
it.]</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>4. Reboot and =
<U>immediately</U> install=20
Avira AntiVir* (free), or the 30-day free trial version of, e.g., =
NOD32**,=20
KAV7*** </FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>5. Manually update your new =
anti-virus=20
application then run a full system scan.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>Do your problems persist=20
now?</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>[Don't forget to subscribe =
to your new=20
AV app or uninstall it then reinstall the Norton application before =
the=20
free-trial period expires! Should you decide to reinstall the =
Norton=20
application, I recommend not installing any Norton Add-ons for a=20
while.]</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>* <A=20
href=3D"
http://www.free-av.com/">http://www.free-av.com/</A><BR>** <A=20
=
href=3D"
http://www.eset.com/download/index.php">www.eset.com/download/ind=
ex.php</A><BR>***=20
<A=20
=
href=3D"
http://usa.kaspersky.com/trials/home-users/anti-virus-7/">http://=
usa.kaspersky.com/trials/home-users/anti-virus-7/</A>=20
<BR>-- <BR>~Robear Dyer (PA Bear)<BR>MS MVP-IE, Mail, Security, =
Windows=20
Desktop Experience - since 2002<BR>AumHa VSOP & Admin <A=20
href=3D"
http://aumha.net">http://aumha.net</A><BR>DTS-L <A=20
href=3D"
http://dts-l.net/">http://dts-l.net/</A> <BR></FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV>"VistaNewbie" <<A=20
href=3D"mailto:wpla@hotmail.com">wpla@hotmail.com</A>> wrote in =
message <A=20
=
href=3D"news:5CD3B42D-FFB7-400B-9154-7F4867E43C15@microsoft.com">news:5CD=
3B42D-FFB7-400B-9154-7F4867E43C15@microsoft.com</A>...</DIV>
<DIV>
<OL>
<LI><FONT face=3DArial size=3D2>SP1 <U>was preinstalled</U> on the =
notebook. I bought it about two months ago and it was it =
shipped=20
with the service pack already installed.<BR></FONT>
<LI><FONT face=3DArial size=3D2>Norton Internet Security (<U>also=20
preinstalled</U> by HP)</FONT><FONT face=3DArial size=3D2>. =
Windows=20
Security Center reports the following:<BR>a) Firewall: Norton =
firewall is=20
turned <U>on</U>. Windows firewall is turned =
<U>off</U>.<BR>b)=20
Automatic updating is turned <U>on</U> and machine is "fully =
patched" at=20
Windows Update.<BR>d) Norton Antivirus (Malware protection) is =
turned=20
<U>on</U> and all drives have been scanned for viruses.<BR>e) =
Norton=20
Spyware Protection <U>and</U> Windows Defender are turned =
<U>on</U>.<BR>f)=20
User Account Control is turned <U>on</U>.</FONT></LI></OL>
<DIV><FONT face=3DArial size=3D2>Prior to reading your reply I had =
not noticed=20
that there are 2 spyware programs running concurrently. =
Although I do=20
not believe that should cause IE to freeze up, I have turned off =
Windows=20
Defender and I will see if the problem goes away.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Needless to say, intermittent =
freezes are=20
tedious to troubleshoot and performing more than one corrective task =
at the=20
same time</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>me may resolve the problem but one =
will never=20
know which action actually worked.</FONT></DIV></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"PA Bear [MS MVP]" <<A=20
href=3D"mailto:PABearMVP@gmail.com">PABearMVP@gmail.com</A>> =
wrote in=20
message <A=20
=
href=3D"news:OxPjfeG2IHA.5728@TK2MSFTNGP06.phx.gbl">news:OxPjfeG2IHA.5728=
@TK2MSFTNGP06.phx.gbl</A>...</DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>Did this problem only =
start after=20
you'd installed Vista SP1 (which, I assume, did not come =
preinstalled on=20
the machine)?</FONT></DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff></FONT> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>What anti-virus =
application or=20
security suite is installed? What anti-spyware applications =
(other=20
than Defender)? What third-party firewall (if any)? =
Were any=20
of these applications running in the background when Vista SP1 was =
installed?</FONT></DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff></FONT> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>Is the machine currently =
fully=20
patched at Windows Update?</FONT></DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff></FONT> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>In no certain =
order:</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>How to troubleshoot =
Internet=20
Explorer 7 issues in Windows Vista:<BR><A=20
=
href=3D"
http://support.microsoft.com/kb/936215">http://support.microsoft.=
com/kb/936215</A>=20
</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>How to optimize or reset =
Internet=20
Explorer 7: <BR><A=20
=
href=3D"
http://support.microsoft.com/kb/936213">http://support.microsoft.=
com/kb/936213</A>=20
</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DCalibri color=3D#0000ff>Internet Explorer stops =
responding,=20
stops working, or restarts (Guided Help)<BR><A=20
=
href=3D"
http://support.microsoft.com/gp/pc_ie_intro">http://support.micro=
soft.com/gp/pc_ie_intro</A>=20
<BR>-- <BR>~Robear Dyer (PA Bear)<BR>MS MVP-IE, Mail, Security, =
Windows=20
Desktop Experience - since 2002<BR>AumHa VSOP & Admin <A=20
href=3D"
http://aumha.net">http://aumha.net</A><BR>DTS-L <A=20
href=3D"
http://dts-l.net/">http://dts-l.net/</A> <BR></FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV>"VistaNewbie" <<A=20
href=3D"mailto:wpla@hotmail.com">wpla@hotmail.com</A>> wrote =
in message=20
<A=20
=
href=3D"news:51B78361-AFBF-43FF-B78E-5EDA55C182B7@microsoft.com">news:51B=
78361-AFBF-43FF-B78E-5EDA55C182B7@microsoft.com</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Intel(R) Core(TM)2 Duo T9300 @=20
2.50GHz</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>4.00 GB RAM</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>32-bit Windows Vista Home =
Premium (I=20
know... won't access all 4 GB RAM. Please don't=20
comment.)</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Service Pack 1</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Internet Explorer=20
7.0.6001.1800</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>New computer. Have =
restored it to=20
factory settings a couple of times trying to resolve the =
intermittent=20
problem of IE freezing up. With no particular pattern, =
Internet=20
Explorer stops responding and the only choices I have =
are:</FONT></DIV>
<OL>
<LI><FONT face=3DArial size=3D2></FONT><FONT face=3DArial =
size=3D2>Restart the=20
program</FONT>=20
<LI><FONT face=3DArial size=3D2>Close the program</FONT>=20
<LI><FONT face=3DArial size=3D2>Wait for the program to=20
respond</FONT></LI></OL>
<DIV><FONT face=3DArial size=3D2>All three options are =
futile. =20
Restarting the program closes all tabs and any form I may have =
been=20
working on is lost. Closing the program is the same as =
restarting=20
it. Waiting on it to respond has never resulted an =
anything but a=20
waste of more time.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>I am at my wits end trying to =
figure out=20
what to=20
do.</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BOD=
Y></HTML>
------=_NextPart_000_001C_01C8D85F.D7297410--