Bripage
Tue Dec 04 10:51:01 PST 2007
"PA Bear" wrote:
> Is Internet Explorer (not AOL browser) set as your default browser in Set
> Program Access and Defaults?
>
> If you uninstall all AOL software, does the behavior persist?
>
> What free-trial security software, if any (e.g., anything by Norton or
> McAfee), came preinstalled on the machine? Did you uninstall it and run the
> appropriate removal tool (if available) before installing OneCare?
>
> Some KB articles which might prove helpful:
>
> Internet Explorer stops responding, stops working, or restarts (Guided Help)
>
http://support.microsoft.com/gp/pc_ie_intro
>
> How to troubleshoot Internet Explorer 7 issues in Windows Vista:
>
http://support.microsoft.com/kb/936215
>
> How to troubleshoot network connectivity problems in Internet Explorer:
>
http://support.microsoft.com/kb/936211
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin
http://aumha.net
> DTS-L
http://dts-l.org/
>
> Bripage wrote:
> > Unfortunatley NO I have the same result with or without 939653. As before
> > this respose is via AOL explorer.
> > Hope there is some other course of action?
> >
> > "PA Bear" wrote:
> >> Is 939653 currently installed?
> >>
> >> Are you able to open all webpages using Internet Explorer (e.g., Windows
> >> Update website) if you uninstall 939653?
> >> --
> >> Bripage wrote:
> >>> Have now attempted to carry out your recommendation, three times but
> >>> unfortunately with no success.
> >>> Is there any other update that could have caused the Problem?
> >>> Would it be best to uninstall all updates back to the first time
> >>> KB939653
> >>> was installed to see if this would give any clue?
> >>> Update log show the first instalment was 14/10/07 and of course twice
> >>> more
> >>> today as I have tried to remove and reinstall once with Live One Care
> >>> active
> >>> firewall and once without. Live One Care immediately shows the need for
> >>> KB939653 to be installed.
> >>> I donÃ?¢ââ??‰â??¢t understand how L 1 C can update when I cannot reach M/S
> >>> I.E. Of course I am on line Via AOL I.E. or their own version to be
> >>> able to return this message.
> >>> Any other suggestions would be most helpful.
> >>>
> >>>> Many thanks for info will try again but I believe I done most of what
> >>>> you
> >>>> say Regards
> >>>>
> >>>> "PA Bear" wrote:
> >>>>> Error message after you install a Windows Internet Explorer 7 update
> >>>>> from
> >>>>> Windows Update or from Microsoft Update: "Webpage cannot be
> >>>>> displayed":
> >>>>>
http://support.microsoft.com/kb/942818
> >>>>>
> >>>>> If tweaking your third-party firewall's settings don't help, try the
> >>>>> following:
> >>>>>
> >>>>> 1. Disable your anti-virus application, any real-time protection
> >>>>> provided
> >>>>> by an anti-spyware application (except for Windows Defender; includes
> >>>>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable
> >>>>> any
> >>>>> third-party firewall AND enable the Windows Firewall.
> >>>>>
> >>>>> NB: If you're running ZA Free firewall, you may need to uninstall it
> >>>>> instead of disabling it. You're "working without a net" now: Don't to
> >>>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
> >>>>> #4
> >>>>> below until your anti-virus application has been re-enabled!
> >>>>>
> >>>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
> >>>>> (KB939653)"
> >>>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
> >>>>> Programs
> >>>>> (make sure Show Updates box is checked at top right) and reboot.
> >>>>>
> >>>>> 3. Re-do #1 above.
> >>>>>
> >>>>> 4. Go to
http://windowsupdate.microsoft.com and install any Critical
> >>>>> Updates offered. If "Root Certificates" update is listed in the
> >>>>> Optional
> >>>>> Updates category, you might install it, too, to take full advantage of
> >>>>> IE7's additional security.
> >>>>>
> >>>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> >>>>> applicable, disable the Windows Firewall and enable your third-party
> >>>>> firewall.
> >>>>> --
> >>>>> Bripage wrote:
> >>>>>> I only have Live One Care for security etc. and am using Vista 64 bit
> >>>>>> O/S. I
> >>>>>> can brouse in AOL and everything works well there. M/S IE was working
> >>>>>> fine On my original start up with Vista 64 and then I lost it. I
> >>>>>> downloaded full
> >>>>>> latest version of Live One Care (which does not indicate any
> >>>>>> problems)
> >>>>>> and this seemed to cure the problem. However I have lost the use of
> >>>>>> IE
> >>>>>> yet again
> >>>>>> and L1C tech people say there is nothing wrong with their side of
> >>>>>> things.
> >>>>>> So Where do I go from here?
> >>>>>> Diagnosis says there can be Firewall blocking but it states that M S
> >>>>>> firewall is properly configured to allow internet activity. Have
> >>>>>> contacted AOL my ISP and as I can use their system without problem
> >>>>>> they
> >>>>>> say its MS. Have been going round in circles for weeks now!
> >>>>>> Any help would be appreciated.
>
> FAO P A Bear
Sorry to be so long responding
1. Yes I.E. set as default Browser.
2. No, no better with AOL uninstalled.
3. No additional TP security software and yes I did uninstall all previous
software before loading Live One care the first time.
4. Have attempted all the detail in the various KB articles.
Please note in desperation I decided to mount a second drive and re-activate
a new installation of Vista 64 bit. Without loading AOL all ok I was able to
surf the net etc. And the Home page response was very quick.
I then reloaded AOL and other soft ware. I could surf the net in both AOL
and Microsoft I.E.
I was downloading from Adobe (from within AOL and from a link in e-mail from
Adobe) and was requested to open another site and inadvertently opened M/S
I.E. or attempted to and have now found that by doing this M/S I.E. is in
some way corrupted because Iâ??m back where I started !!
I do not know what has happened but no matter what I do I cannot restore the
I.E.
I can type in individual addresses and I get the required site but not the
opening page of I.E. so no surfing possible.
This is no doubt what I did in the first instance to be in the state I now
find myself.
Any ideas?
Regards
Brian page