Outlook 2003: Show this folder as an email Address Book" option unavailable

Hi!

I have my old work laptop which I now use solely for personal use. My
registry was corrupt so I deleted it. I've reinstalled Office with the
install files on the hard drive.

The problem I'm having now, I can't use the Outlook Contacts in outbound
emails. I can only use my PST Contacts. I can add new contacts to the
Outlook Contacts, but can't see them in the new outbound emails.

Right-clicking on the Contacts folder icon and selecting "Properties",
selecting the "Oulook Address Book" tab, the checkbox for "Show this folder
as an email Address Book" is greyed out.

I went into Control Panel, Mail, and deleted the profile and created a new
one. Nothing changed.

Thanks for your help.

Bill

Russ
Sun Jul 27 02:57:18 PDT 2008

Answered daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"upthereinthesky" <u45058@uwe> wrote in message news:87c31f6c5ede5@uwe...
> Hi!
>
> I have my old work laptop which I now use solely for personal use. My
> registry was corrupt so I deleted it. I've reinstalled Office with the
> install files on the hard drive.
>
> The problem I'm having now, I can't use the Outlook Contacts in outbound
> emails. I can only use my PST Contacts. I can add new contacts to the
> Outlook Contacts, but can't see them in the new outbound emails.
>
> Right-clicking on the Contacts folder icon and selecting "Properties",
> selecting the "Oulook Address Book" tab, the checkbox for "Show this
> folder
> as an email Address Book" is greyed out.
>
> I went into Control Panel, Mail, and deleted the profile and created a new
> one. Nothing changed.
>
> Thanks for your help.
>
> Bill
>

Diane
Sun Jul 27 09:49:33 PDT 2008

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.


--
Diane Poremsky [MVP - Outlook]
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"upthereinthesky" <u45058@uwe> wrote in message news:87c31f6c5ede5@uwe...
> Hi!
>
> I have my old work laptop which I now use solely for personal use. My
> registry was corrupt so I deleted it. I've reinstalled Office with the
> install files on the hard drive.
>
> The problem I'm having now, I can't use the Outlook Contacts in outbound
> emails. I can only use my PST Contacts. I can add new contacts to the
> Outlook Contacts, but can't see them in the new outbound emails.
>
> Right-clicking on the Contacts folder icon and selecting "Properties",
> selecting the "Oulook Address Book" tab, the checkbox for "Show this
> folder
> as an email Address Book" is greyed out.
>
> I went into Control Panel, Mail, and deleted the profile and created a new
> one. Nothing changed.
>
> Thanks for your help.
>
> Bill
>

upthereinthesky
Sun Jul 27 11:33:45 PDT 2008

Diane:

Thanks for the speedy reply. My problem is solved. What I discovered was
that I had two PST files, Outlook.pst (a large file) and Outlook-1.pst (a
small file). Outlook was using Outlook-1.PST. When I deleted that file, and
restarted Outlook, it presented with an error message: "Outlook-1.PST not
found." I simply pointed to Outlook.PST, and everything was fine!

Previously, the Outlook Address Book tab of the properties page was greyed
out. In other words, I couldn't click on "show this folder as an email
address book". Now, I can.

Thank you very much.

Bill

Diane Poremsky {MVP} wrote:
>If you have Contacts in the Contacts folder but they are not accessible when
>you click on the To button, check these settings:
>
>Make sure the Contact folder is enabled as an email address book. Right
>click the Contacts folder, choose Properties then Outlook Address Book. Is
>the box to enable as email address book is checked?
>
>If this is grayed out...
>
>Go to Tools | Email Accounts, choose View or change existing directories or
>address book. Is the Outlook Address Book present? If it isn't listed, add
>it and close and restart Outlook. If it is listed, then remove it and close
>then restart Outlook and repeat these steps to add it.
>
>If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
>make a new profile as you can't add the Outlook Address Book service due to
>a bug.
>
>> Hi!
>>
>[quoted text clipped - 17 lines]
>>
>> Bill

--
Message posted via http://www.officekb.com

upthereinthesky
Sun Jul 27 11:37:55 PDT 2008

Russ:

Thanks for your speedy reply. I had already attempted the steps outlined in
this article, to no avail. See my other post for the cause and solution of
my problem.

Thank you very much!

Bill


Russ Valentine [MVP-Outlook] wrote:
>Answered daily.
>http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
>
>> Hi!
>>
>[quoted text clipped - 17 lines]
>>
>> Bill

--
Message posted via http://www.officekb.com