E-mail address not in Address Book after iPhone sync

When I add a (or modify an existing) photo to an existing 3G iPhone Contact
and the iPhone is synced to Outlook 2003, the Outlook Contacts data is
updated; however, the E-mail address is deleted from the Outlook address
Book. If I cut and paste the E-mail address in the Contacts record, it
reappears in the Address Book and stays OK when the iPhone is synced again.

Any ideas what is happening?

Russ
Mon Jul 21 13:42:36 PDT 2008

There are wide reports that Apple's sync software is defective. This is not
an Outlook issue. Take it up with Apple.
--
Russ Valentine
[MVP-Outlook]
"bobbrax" <bobbrax@discussions.microsoft.com> wrote in message
news:1EA55736-5600-499F-AD2C-404F4C4AE0CF@microsoft.com...
> When I add a (or modify an existing) photo to an existing 3G iPhone
> Contact
> and the iPhone is synced to Outlook 2003, the Outlook Contacts data is
> updated; however, the E-mail address is deleted from the Outlook address
> Book. If I cut and paste the E-mail address in the Contacts record, it
> reappears in the Address Book and stays OK when the iPhone is synced
> again.
>
> Any ideas what is happening?

bobbrax
Tue Jul 22 10:26:01 PDT 2008

The Outlook Contacts data is updated, so I don't understand why it's an Apple
problem. The problem seems to be that the Contacts updates as far as E-mail
addresses don't make it to the Address Book. Maybe, I don't understand how
Outlook handles updates to contacts. Also, I thought it was just iPhone
photo changes that caused the problem. it's any change and even adding a new
contact to the iPhone.

What I don't understand is why a E-mail address cut and paste in Outlook
Contacts solves the problem

"Russ Valentine [MVP-Outlook]" wrote:

> There are wide reports that Apple's sync software is defective. This is not
> an Outlook issue. Take it up with Apple.
> --
> Russ Valentine
> [MVP-Outlook]
> "bobbrax" <bobbrax@discussions.microsoft.com> wrote in message
> news:1EA55736-5600-499F-AD2C-404F4C4AE0CF@microsoft.com...
> > When I add a (or modify an existing) photo to an existing 3G iPhone
> > Contact
> > and the iPhone is synced to Outlook 2003, the Outlook Contacts data is
> > updated; however, the E-mail address is deleted from the Outlook address
> > Book. If I cut and paste the E-mail address in the Contacts record, it
> > reappears in the Address Book and stays OK when the iPhone is synced
> > again.
> >
> > Any ideas what is happening?
>

Russ
Tue Jul 22 10:39:57 PDT 2008

The sync software is not creating valid, resolved email addresses. That's
why they don't appear in the address book view. Outlook does not participate
in this process.
--
Russ Valentine
[MVP-Outlook]
"bobbrax" <bobbrax@discussions.microsoft.com> wrote in message
news:AFBEA167-F11D-4381-A74A-FE440B722F76@microsoft.com...
> The Outlook Contacts data is updated, so I don't understand why it's an
> Apple
> problem. The problem seems to be that the Contacts updates as far as
> E-mail
> addresses don't make it to the Address Book. Maybe, I don't understand how
> Outlook handles updates to contacts. Also, I thought it was just iPhone
> photo changes that caused the problem. it's any change and even adding a
> new
> contact to the iPhone.
>
> What I don't understand is why a E-mail address cut and paste in Outlook
> Contacts solves the problem
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> There are wide reports that Apple's sync software is defective. This is
>> not
>> an Outlook issue. Take it up with Apple.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "bobbrax" <bobbrax@discussions.microsoft.com> wrote in message
>> news:1EA55736-5600-499F-AD2C-404F4C4AE0CF@microsoft.com...
>> > When I add a (or modify an existing) photo to an existing 3G iPhone
>> > Contact
>> > and the iPhone is synced to Outlook 2003, the Outlook Contacts data is
>> > updated; however, the E-mail address is deleted from the Outlook
>> > address
>> > Book. If I cut and paste the E-mail address in the Contacts record, it
>> > reappears in the Address Book and stays OK when the iPhone is synced
>> > again.
>> >
>> > Any ideas what is happening?
>>