Russ
Thu May 01 02:18:11 PDT 2008
Reinstalling Outlook won't help anything.
If you are not running against Exchange Server, why did you add it as a
transport in your profile? You should start by creating a new Outlook
profile that contains only the correct mail transports and your data file.
Make sure you know the name an location of your Outlook data file so you can
add it to your new profile.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
"Belinda" <Belinda@discussions.microsoft.com> wrote in message
news:ED7E8F38-31FB-44A2-BDC2-57F10BA5AE2C@microsoft.com...
> Hi Russ,
> We get a screen freeze with no error messages and nothing in the viewer.
> Last night my hubby looked at the video drivers (we're operating on a
> laptop)
> and all seems to be well there. However he did notice that Outlook is
> trying
> to Share with Microsoft Exchange - now we don't want to share, but are
> unsure
> if this is a normal setting, so don't want to fiddle with it.
> We did manage to get into contacts and tasks by using the tool bar along
> the
> top. Hubby thought he was being helpful by placing the task bar on the
> left
> of the screen and then whammo - it all froze again. And now when we open
> Outlook it just freezes with the mouse only operating along the very
> bottom
> of the screen, so have to cont, alt, del etc.
> Am thinking maybe the best thing to do would be to reinstall Outlook. Is
> there any easy way to do this? Would we have to delete the Outlook first
> and
> then reinstall or keep Outlook there and reinstall over it. Outlook is the
> only program mucking up so don't want to reinstall all of office. Also I'm
> concerned that my old emails, contacts, calendar might go missing too. And
> we
> can't back it up as we can't get into it because of the paragraph before
> this.
> Any ideas would be really appreciated.
> Thank you so much Russ,
> Belinda.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> By lockup, do you mean a screen freeze with no error messages and nothing
>> in
>> Event Viewer? If so, I would start by updating your video drivers and
>> repairing your views by starting Outlook with the /cleanviews switch.
>> Seems
>> unlikely that this would just start for no reason without some change to
>> your system or settings.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Belinda" <Belinda@discussions.microsoft.com> wrote in message
>> news:9C99A9C2-8FE1-482B-B11B-651BF39BB1BD@microsoft.com...
>> > Outlook 2007 was functioning correctly with Mail, Calendar, Contacts,
>> > Tasks
>> > etc.
>> > After start-up 28th April, only â??mailâ?? was working with no access to
>> > other
>> > Outlook functions without lock-up.
>> > When Calendar, Contacts, Tasks etc are used Outlook locks up. After
>> > Cont/Alt/Delete and stopping Outlook, the rest of the computer is
>> > working
>> > fine.
>> >
>> > Thanks Belinda
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Provide some information the rest of us could use, including whether
>> >> Outlook
>> >> ever worked for you and the steps required to reproduce your
>> >> situation.
>> >> There is no information here anyone could use to solve your problem.
>> >> Have
>> >> you tried any of the standard repair solutions we post here daily?
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Belinda" <Belinda@discussions.microsoft.com> wrote in message
>> >> news:7FC9D3B3-D75F-4CBD-98E3-8D07D3A0C796@microsoft.com...
>> >> > Outlook 07 - The inbox works correctly but when I click on the
>> >> > folder
>> >> > of
>> >> > contacts the computer freezes and I have to alt, cont, del and
>> >> > reset.
>> >> > Same
>> >> > happens when I click on notes or calendar.
>> >> > Is this due to a corrupt file? If so, how do I fix it?
>> >> > Thanks
>> >>
>>