"Cannot find contacts folder" error message

We're having a problem with one of our users receiving encrypted emails. The
solution from the MS site said to exchange signed emails and save the
person's name to Contacts; however when we try that we get the message that
the contact folder can't be found. I've removed and reinstalled the outlook
address book and redesignated the contacts folder to show up as the outlook
addrss book but to no avail. What am I missing?

Thanks, Dave

Brian
Tue Mar 18 05:54:28 PDT 2008

Dave <Dave@discussions.microsoft.com> wrote:

> We're having a problem with one of our users receiving encrypted
> emails. The solution from the MS site said to exchange signed emails
> and save the person's name to Contacts; however when we try that we
> get the message that the contact folder can't be found.

State EXACTLY how you're trying to do this. Include your Outlook version,
your delivery location setting, and what type of account you're using.
--
Brian Tillman [MVP-Outlook]

Dave
Wed Mar 19 00:55:00 PDT 2008

We're running Outlook 2003 (SP2), email delivery is set to the Server, we're
using Microsoft Exchange Server for the account type. I sent a "signed"
email to the individual and he was unable to add my email address to his
contacts (by right-clicking and selecting "add to outlook contacts" with the
error message as stated.

Thanks, Dave

"Brian Tillman" wrote:

> Dave <Dave@discussions.microsoft.com> wrote:
>
> > We're having a problem with one of our users receiving encrypted
> > emails. The solution from the MS site said to exchange signed emails
> > and save the person's name to Contacts; however when we try that we
> > get the message that the contact folder can't be found.
>
> State EXACTLY how you're trying to do this. Include your Outlook version,
> your delivery location setting, and what type of account you're using.
> --
> Brian Tillman [MVP-Outlook]
>
>

Brian
Wed Mar 19 05:12:14 PDT 2008

Dave <Dave@discussions.microsoft.com> wrote:

> We're running Outlook 2003 (SP2), email delivery is set to the
> Server, we're using Microsoft Exchange Server for the account type.
> I sent a "signed" email to the individual and he was unable to add my
> email address to his contacts (by right-clicking and selecting "add
> to outlook contacts" with the error message as stated.

Are you both using the same Exchange server? Has the person with the
problem tried a new mail profile?
--
Brian Tillman [MVP-Outlook]

Dave
Fri Mar 21 00:35:00 PDT 2008

Yes, we're on the same server; we sit right next to each other. I'll give
the new profile a try. Do you recommend copying the existing profile or
starting from scratch?

"Brian Tillman" wrote:

> Dave <Dave@discussions.microsoft.com> wrote:
>
> > We're running Outlook 2003 (SP2), email delivery is set to the
> > Server, we're using Microsoft Exchange Server for the account type.
> > I sent a "signed" email to the individual and he was unable to add my
> > email address to his contacts (by right-clicking and selecting "add
> > to outlook contacts" with the error message as stated.
>
> Are you both using the same Exchange server? Has the person with the
> problem tried a new mail profile?
> --
> Brian Tillman [MVP-Outlook]
>
>

Brian
Mon Mar 24 08:10:59 PDT 2008

Dave <Dave@discussions.microsoft.com> wrote:

> Yes, we're on the same server; we sit right next to each other. I'll
> give the new profile a try. Do you recommend copying the existing
> profile or starting from scratch?

Always create a new mail profile from scratch. Copying the mail profile is
likely to copy the problem.
--
Brian Tillman [MVP-Outlook]