Printing to Xerox 5500

There is a known issue with the Xerox Phaser 5500 printer installation
as this runs a program called PSCOUTEXE.

Everytime I print to the 5500 printer it threw up a program error
"PScoutExe has stopped working". This is a print monitoring program
but does not prevent stuff being printed. As this was annoying we did
the following.....

The program runs as a process so you cannot see it in the TASK Manager
window unless you have the error message displayed. Once you have it
all you need to do is to remove the run privelages from EVERYONE (first
remove inherited properties) and the program does not run when you
print, enabling you to print and not getting the error message.

Just in case we also downloaded the VISTA driver from XEROX but that
did not fix the problem!

The issue exisits for both 64 and 32 bit versions of RTM Vista

Charlie
Fri Dec 15 16:27:23 CST 2006

Sounds like Xerox is going to have to provide a fix.

--
Charlie.
http://msmvps.com/xperts64


"rockapegibraltar" <david.parody@gmail.com> wrote in message
news:1166176003.623753.16680@80g2000cwy.googlegroups.com...
> There is a known issue with the Xerox Phaser 5500 printer installation
> as this runs a program called PSCOUTEXE.
>
> Everytime I print to the 5500 printer it threw up a program error
> "PScoutExe has stopped working". This is a print monitoring program
> but does not prevent stuff being printed. As this was annoying we did
> the following.....
>
> The program runs as a process so you cannot see it in the TASK Manager
> window unless you have the error message displayed. Once you have it
> all you need to do is to remove the run privelages from EVERYONE (first
> remove inherited properties) and the program does not run when you
> print, enabling you to print and not getting the error message.
>
> Just in case we also downloaded the VISTA driver from XEROX but that
> did not fix the problem!
>
> The issue exisits for both 64 and 32 bit versions of RTM Vista
>