HP Printing Diagnostic Utility for Vista x64

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    - WIN2K3 Enterprise Cluster & FireWire ?? Can I use a IEEE 1394 FireWire drive (attached to both the machines) as shared drive? How can I trick this as a SCSI device? Thanks. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 54026
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    - Promise Ultra 100 TX2 Dear Microsoft, please add Windows Vista x64 and x32 drivers support for Promise Ultra 100 TX2 IDE card. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 54017
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    - Wireless Print Server Can anyone direct me to installation instructions for a wireless print server? Thanks-- and happy holidays, all. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 54004
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    - XP Pro auto restarts on shutdown Recently purchased a new desk top, with XP Pro... machine auto restarts a few seconds after I shut it down. I have unchecked the automatically restart in start and recovery section of advanced system settings, but no change. Any ideas please. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 54002
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    - Kodak Printer version 5500 This printer has drivers & software for all versions of Windows including WinXP 64 & Vista 64. I installed it over the weekend on my Vista 64 system. Program installs flawlessly in Vista 64. If you are looking for a "new" printer for Vista 64 check this one out. http://wwwcaen.kodak.com/global/en/service/products/ekn033541.jhtml?pq-path=10623 Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53998
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    - What is the purpose for 64bit Windows? I purchased the 64 bit version of Windows XP and found out that many hardware and software products are not supported hence, I had to revert back to 32bit Windows XP. Now I see the exact same problems with Vista 64 bit. My question is: What is the purpose of 64 bit Windows if support is lacking? Just like Linux which I consider to be crap, I consider the same for the 64 bit Windows. You lackeys don't need to reply unless your name is Bill Gates. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53991
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    - Phenom quad core, task manager only shows one processor I've been running for about a week with XP64 on a phenom quad core cpu. When I first installed everything, task manager showed 4 processors on the performance tab. Today I noticed that it only shows one. Any idea why, and what happened to my other three cores? How can I verify that Windows is seeing, and using, all 4 cores? At first it showed 4 processors, with different cpu utilisation for each one. Now there is just one. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53978
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    - Windows XP x64 install on ASUS K8V Motherboard - Dual Boot I'm having a heck of a time trying to install XP x64 as a dual boot. I currently have Windows 2000 on my c drive. I would like to install XP x64 on my D: drive. I have never used RAID and will continue not to at this point. I have tried the following drivers without success: Promise FastTrak 378/tx4000, VIA HyperionPro. Here is how far I get using the drivers. Boot from the Windows XP CD. Press F6/S to load the drivers. The driver is accepted, and Windows loads. I get past the last prompt before installation, and I get "Setup did not find any hard disk drivers installed on your computer?" Hit F3 to exit. Huh, it just accepted the driver? Anyway, something else must not be set up correctly. Old BIOS? BIOS setting wrong? HDs are not connected properly? When booting to Windows 2000, everything is great, I see the D: drive just fine. Can anyone help? Thanks! Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53959
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    - IE locks up in XP Pro 64 bit I am going to install XP Pro 64 Bit due to a large amount of Ram amd regular XP Pro will not recognize past 3 gig, I down loaded the trial XP Pro 64 Bit and did the install, I did all the updates but then the problems started, I could get to the web, but everytime I tried to type something into the address bar or the search space, IE would lock up, this happened even after I did the update to IE7, I have tried the install twicw and formated hard drives etc, I am a little worried to go out and spend the money if this problem exist, Any thoughts.. Thanks Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53957
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    - Anti-virus Hello, Which 64-bit anti-virus software do people recommend? I have Norton but it doesn't work with x64. Thanks. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53945
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    - generic vga monitor drivers will not update to correct signed driv I have a View Sonic Graphics Series G220 monitor, I chose it for the high resolutions, I need these for digital photography and games. Vista Ultimate 64 bit has installed a generic driver and will not allow View Sonic's microsoft signed drivers to install or update. Help! -- tom Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53942
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    - Remote desktop access problem with Windows 2003 R2 X 64 bits standard I installed Windows 2003 standard edition (32 bits ) on the host computer, then I installed Windows 2003 standard edition 64 bits on a VMware. The 64 bits OS seems to be work fine. However, I am have difficulty to access the OS using remote desktop. I enabled "Remote Descktop" in the "System Properties" dialog. As well I added "Administrator" as the user for "remote desktop". Thanks Charles Zhang Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53925
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    - Trial to Purchase I've been running the trial download from MS for a few weeks now and would like to keep it installed permanently. What options do I have? I know it will run for 120 days, but what happens when I reach that point? I don't want to continue installing programs and migrating my files if I will need to format my system and start over. Will I have an option to keep this installed, and if so, would the price be any different than purchasing from a retailer? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53923
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    - X64 Windows Server 2008 SP1 Build 735 General Public Download Link, Just FYI. Here Is The X64 Windows Server 2008 SP1 Build 735 General Public Download Link, Just FYI. http://www.microsoft.com/downloads/details.aspx?FamilyID=8f22f69e-d1af-49f0-8236-2b742b354919&DisplayLang=en Reminder: This Special Windows Server 2008 Enterprise Hyper-V Beta Is For X64 Systems Only, Just FYI. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53922
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    - Intel 64 (core 2 duo) and Vista I really need to replace my old laptop. While I'd prefer the AMD 64 (which i use on my desktop), it seems the notebook market likes Intel,at least the one with the features I want. So what is this Intel 64 used in the core 2 duo (Thinkpad T61 to be specific.] I've seen it listed as 86_64, but that is the AMD instruction set. What does it cost to buy the 64 bit CD? I see it is "free" with ultimate vista. Has anyone here upgraded a T61 to 64 bits. Are any of the versions of VIsta so cheap that they don't support dual core? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53920
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    - NIC/Ethernet cards on W2K3 EE R2 64 bit I have 2 NIC/Ethernet cards & a 1394 adapter. I can see only 1 card & the 1394 adapter. Why is that? How can I see the other card? Do I need any driver? Thanks. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53916
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    - AntiVirus on Vista 64-bit hello, i have Windows Vista Home Premium 64-bit... I'm thinking for AVG Free Edition as a AntiVirus System... Will see the 64-bit viruses? Little help please... :) Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53901
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    - Problem Installing IIs HI, I received a new Dell optiplex GX620 with a corporate load of XP professional and service pack II on it. My prior machine was an XP pro with IIS on it So I attempt to upgrade as I did a few years back with my prior box. I go to add/remove programs -> add windows component -> iis. It starts copying then says "setup cannot copy staxmem.dll" . I enter in a cd with a copy of Windows XP service Pack II". No dice. I then search my box and find two directories with staxmem.dll in them C:\windows\system32; C:\windows\ServicePackfiles\i386. I try feeding these to the copy error dialogue . It just keeps repeating the error for the same file. I go to our network admin . He says I am on drugs and starts to load IIS on his box no problem. When the diagologue comes up he enters in C:\i386. And has no problem. SO he copies his I386 to my box. But that does not work either. I have tried a copy of windows xp pro w/service pack II . Still no dice. If I skip the file , it just barks at next file. I'm tearing my hair out. Would appreciate it if any one knows what I could possibly do! Thanks in advance JonL Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53894
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    - vista 64 bit Compatiable NIC Card Does anyone know where I can find a Network Interface Card that is compatiable with Vista 64 Bit. Or a driver that will work with any other. I have called and looked most Everywhere; Except Here! * Any help will be appreciated! ThanX -- I dig working on electrical stuff! Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53890
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    - Windows XP Professional x64 Only Seeing 3GB RAM? Windows XP Professional x64 and 4GB RAM? Alright, So with all the development and what not that I do, I decided to upgrade my system to 4GB of RAM. Also, due to software incompatibilities with Vista, I decided the my only real choice was Windows XP Professional x64 for my OS. I ran through the entire install, got all my drivers, everything seemed to be going well. I got my RAM today in the mail, slapped it in, checked the BIOS, and everything looked good. However, once I got into Windows, it only shows that I have 3GB available: http://i60.photobucket.com/albums/h33/danodemano/Spec.jpg I checked with CPUZ to make sure that it was seeing the full 4GB and it was: http://i60.photobucket.com/albums/h33/danodemano/CPUZ_RAM.jpg Now correct me if I'm wrong, but I had always thought that XP 64-bit supported something like 128GB of RAM....so why is my system not seeing the full 4GB???? Is there some option that I have to enable to allow Windows to use the full 4GB??? Any help would be appreciated, thanks!! Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53885
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    - OEM License Hello, I saw online an ad for XP Pro x64 and it says, "No Retail Box (OEM)". The price is way below many other sites. In plain english, can someone explain what OEM means in this context? I know it stands for Original Equipment Manufacturer, but 1) what does it mean, 2) why doesn't come in the box, and 3) is it the same as more expensive products that do come in a retail box? I look forward to a simple and understandable explanation. Thank you. Here's the link if anyone is interested http://software.pricegrabber.com/windows-family-os/m/11995825/search=xp%20professional%20x64%20edition/skd=1/qlty=o Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53876
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    - HD replacement I have 64bit XP Pro with 2 HD - 80GB, 7200 RPM. RAM - 16GB. I'd like to replace my drives. If I replace the first one with 150GB, 10000 RPM, and the second one with 1TB, 7200 RPM, will I get a better speed? I've heared from somebody that the system works with the speed of the slowest HD. Is it true? If so, I need to replace the second HD with 10000 RPM too, but all of them I saw have sizes not big enough for me. Thank you vovan Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53873
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    - Hidden Vista32/64 Tricks,Tools,Tips! These Hidden Tools Will help you get max performance,What are Best of Vista, Tweak Security Settings in XP and Vista,How Using USB keys to improve Vista performance and more at... http://vista-tricks-tips.blogspot.com Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53870
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    - ForceWare Release 169 BETA (169.25)for Vista 64 http://www.nvidia.com/object/winvista_x64_169.25.html ForceWare Release 169 BETA Version: 169.25 Release Date: December 13, 2007 Operating System: Windows Vista 64-bit Language: U.S. English File Size: 44.7 MB Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53853
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    - No Theme Setting at all in Photos Screen Saver When I go to the Photo Screen Saver and click on Settings, I don't have any section at all that even allows me to specify a theme. I notice all these cheap laptops at Best Buy showing the picture pan and zoom but mine here don't do anything fancy what-so-ever. I have researched this to death but find only a handful of people complaining about this. What is the deal? Why can't I even change the themes? I am running Aero perfectly and everything seems to be very quick but that darn Photo Screen Saver has no advanced features. This has been driving me nuts. I have a 3500.00 Laptop running Vista Business X64, have 4 GIG of RAM and a 256 meg Quadro Nvidia video card. I have a 5.9 on the performance chart for Desktop/Aero. Actually, the lowest score I have is 4.8 and that is RAM speed - everything else is 5.0 or higher. So my performance should be enough to allow me to do this. Is it because I have Vista Business? Is it because I am running 64 bit? I have the latest video drivers so I am at a complete loss here. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53846
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    - Hyper-V Beta Available The direct download link is at: http://www.microsoft.com/downloads/details.aspx?FamilyId=8F22F69E-D1AF-49F0-8236-2B742B354919&displaylang=en. Or see my blog for some early comments. -- Charlie. http://msmvps.com/xperts64 http://mvp.support.microsoft.com/profile/charlie.russel Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53839
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    - Very basic question .. how to install? I downloaded Windows 2003 R2 64 bit & created 2 ISO image CDs. When place the first one in CD/DVD drive, nothing happens! I also got a DVD from Microsoft & same thing -- nothing happens. My machine is a 64-bit AMD64 & it has no OS installed in it and BIOS setting has CD/DVD first priority. If I place the Standalone CD, installation starts. The problem seems to be only with Enterprise version. I am wondering whether I have to do anything special to install Enterprise 64 bit OS. Please advice/help. Thanks. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53831
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    - Vista (beta )version 6.0 build 6001 service pak 1,v.668) one year later. Microsoft got everyone to participate in a beta & got everyone to pay for the privilege. The "New" age of software development.(version 6.0 build 6001 service pak 1,v.668.). Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53817
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    - Unable to set HTML wallpaper I have installed x64 Windows XP professional on Optiplex 745 whenever I set the wallpaper of HTML style It doesn't reflects also I am unable to view file type as HTML while broowsing ,as HTML file is exist in the target folder ???????????????????? Thanks SANG Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53815
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    - Erasing Eval Version Message for Vista 64 SP1 RC? Does the method below also work for Vista 64, or only Vista 32? TIA Hugh, Patch/workaround (use at your own risk!) http://www.mydigitallife.info/2007/12/10/patched-user32dllmui-to-remove-evaluation-copy-text-on-desktop-of-vista-sp1-rc1/ ;-) Carlos "Kue2" wrote: > According to winver after installing Sp1 I now have an evaluation version > of > Vista,which will expire 6/30/2008. It also sticks a logo in the bottom > right > corner stating"Windows Vista (TM) > evaluation copy 6001. > Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53808
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    - Duel processor use with Windows Vista x64 I currently have a Dell precision PC with 2 duel core Xeon 3.2 GHz Processors and am running Windows XP x64. I will be upgrading soon to one of the Windows Vista x64 versions and I need to know which versions support multiple duel core processors. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53807
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    - Sp1 in vista 64 (hits & misses) On my system: My sound is now fixed,no more skipping hissing or hiccups. Nice to have clear sound again. Sleep mode is still broken( one of the updates from windows updates broke my sleep mode.) Sleep mode worked fine at one time on my machine...... Problem upon resuming from sleep,programs stop responding some just hang.Internet becomes slow very slow to respond. Only way I can recover is to shutdown which also hangs.I wait 5 mins.then reboot.System comes up fine. I cannot put the computer to sleep. Have not had any other issues since Sp1 was installed. I have not noticed an increase in boot-up time-speed. Comments? your experiences good or bad? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53796
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    - Interesting facts and information about SP1 a.. There are roughly 2500 fixes in SP1. This is an average size for a service pack, but the issues fixed are very important to our customers. a.. Almost 20% of those fixes are direct result of customer requests. a.. Over 500 of those fixes focused on security. None of my 27 issues have been fixed, I wonder who their customers really are?? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53789
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    - HP Officejet 7310 is junk I've had nothing but problems with the HP Officejet 7310 drivers running under Vista 64 bit. The most recent issue is that it becomes unrecognized as a USB device. HP has some "fixes" that are a total joke. Then there's the duplexor issue (pages "flip" wrong) and on and on and on. Can anyone recommend an all-in-one (print, copy, scan, fax) that has performed well under Vista 64 bit? Thanks! Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53785
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    - How does someone report an issue? How does someone report a specific issue to the appropriate Microsoft operating system maintenance team? I get an error message that says "This application has requested the Runtime to terminate it in an unusual way" The specifics: When I reach a cretain point in the game Half-Life 2: Episode One I get the error message specifed above. After an exhausting search, I found what appears to be the answer to the problem on the Steam website. Which is to apply a hotfix from Microsoft. From what I've gathered the hotfix is not available for the x64 version of XP Pro, but it is available for just about every other version. So naturally I want to report the problem and express my desire to see the issue addressed for my system. You must fill out a form to request the hotfix in question, which I did, and what follows is the conversation I've had so far with several members of the hotfix request team... --- Original Message --- From : raymond Sent : Monday, December 10, 2007 3:28:02 PM UTC To : CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com Subject : Microsoft Online Customer Service CUSTOMER PROVIDED SYSTEM PROPERTIES Country/Region: United States Hotfix Article Hotfix ID:896256 Platform:64-bit Operating System (x64, EM64T or AMD64) Product language:English PRODUCT Half-Life 2: Episode one -------------------------------------------------------------------------------- From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com To: raymond CC: Subject: RE: SRX1052119233ID - Microsoft Online Customer Service Date: Mon, 10 Dec 2007 18:20:03 +0000 Hello, Thank you for contacting Microsoft Customer Service. I have received your request for a hot fix; however, I do not have enough information to ensure I send you the correct hot fix. The hotfix article KB896256 applies to: Microsoft Windows Server 2003, Standard x64 Edition Microsoft Windows Server 2003, Enterprise x64 Edition Microsoft Windows XP Service Pack 2, when used with: Microsoft Windows XP Home Edition Microsoft Windows XP Professional Microsoft Windows XP Tablet PC Edition 2005 Please assist us by confirming the product name and hotfix article number. As soon as we receive clarification from you, we will process the request. I appreciate your patience and look forward to your response. Thank you, Ramesh Microsoft Customer Service Representative -------------------------------------------------------------------------------- From : Raymond Sent : Tuesday, December 11, 2007 10:26:33 AM UTC To : "Microsoft Online Customer Service" Subject : RE: SRX1052119233ID - Microsoft Online Customer Service The information you have requested, the hotfix article number and the product name, are both contained in the original hotfix request I submitted, as evidenced above. However I will endeavor to provide you as much info as I can. When I reach a specific point in the game Half-Life 2:Episode One the game crashes and displays the exact error message as is mentioned here... http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=572&p_created=1168547363&p_sid=s6i28WSi&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NjcmcF9wcm9kcz0yNDgmcF9jYXRzPSZwX3B2PTEuMjQ4OzIudTAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9Mw**&p_li=&p_topview=1 and they recommend the hotfix prescribed by Microsoft in the following article... http://support.microsoft.com/kb/884538 The article states: "CAUSE This problem may occur when you use the /GR and the /MD compiler switches, and the version of the Msvcrt.dll file and of the Msvcirt.dll file is 7.0.x. Note This problem does not occur when you use a version of the Msvcrt.dll file and of the Msvcirt.dll file that is earlier than 7.0." The version of msvcirt.dll in my System32 folder is 7.0.3790.3959 (srv03_sp2_rtm.070216-1710) My system details are as follows.. Windows XP Professional x64 with all of the latest sevice packs and updates as of 12/10/2007. Motherboard: Manufacturer : ECS Model : 945GCT-M System BIOS : 63-0100-000001-00101111-072407-Lakeport Total Memory : 2GB DDR2-SDRAM Chipset 1: Model : Elitegroup Computer Sys 82945G Processor to I/O Controller Revision : A3 Bus : Intel AGTL+ Front Side Bus Speed : 4x 200MHz (800MHz data rate) Maximum FSB Speed : 4x 267MHz (1068MHz data rate) Width : 64-bit Processor: Model : Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz Speed : 2.20GHz Cores per Processor : 2 Unit(s) Threads per Core : 1 Unit(s) Type : Dual-Core Bus : Intel AGTL+ Package : FC LGA775 Rated Speed/FSB : 2200MHz / 4x 200MHz Multiplier : 11/1x Minimum/Maximum Multiplier : 6/1x / 11/1x Generation : G8 Name : C2DC (Conroe) Core 2 Duo 65nm 2.4-3.33GHz 1.0375-1.3V Revision/Stepping : F / D (0) Microcode : MU06FDA1 Core Voltage Rating : 1.325V Video Adapter: Model : Intel(R) 82945G Express Chipset Family Chipset : Intel(R) 82945G Express Chipset Family RAMDAC : Internal Video BIOS : Intel Video BIOS VGA Compatible : No Total Memory : 224MB (218MB Video) Texture Memory : 218MB -------------------------------------------------------------------------------- From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com To: raymond CC: Subject: RE: SRX1052119233ID - Microsoft Online Customer Service Date: Tue, 11 Dec 2007 12:11:57 +0000 Hello, Thank you for contacting Microsoft Customer Service. The hotfix described in 884538: â??You receive a "This application has requested the Runtime to terminate it in an unusual way" error message when you run a custom Microsoft Visual C++ 6.0 program in Windows XP" applies only for Microsoft Windows XP Service Pack 2, when used with: Â· Microsoft Windows XP Professional Â· Microsoft Windows XP Home Edition I also would like to inform you that the hotfix is available only for X86 platform for English language. Please assist us by providing the exact hotfix article (E.g., KB895477), the platform, and the product (E.g., Windows XP Home Edition Service Pack 2, Windows Server 2000 Service Pack 4 etc.) in which you would like to install the hotfix. As soon as we receive clarification from you, we will process the request. I hope your issue is resolved at the earliest and appreciate your patience in this regard. Meeting and exceeding your expectations are my top priorities. Thank you, Ganga Microsoft Customer Service Representative -------------------------------------------------------------------------------- From : Raymond Sent : Tuesday, December 11, 2007 5:47:41 PM UTC To : "Microsoft Online Customer Service" Subject : RE: SRX1052119233ID - Microsoft Online Customer Service ok, even though the information you have requested is already in the thread of this email several times, I can provide it yet again. The article number is kb884538 But it seems like you're trying to tell me that the hotfix is currently unavailable for the 64-bit version of Windows XP Pro. So, if that is the case, could you please forward this to your OS maintenance people as a request to provide the users of this product the benefit of their services? thank you -------------------------------------------------------------------------------- From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com To: raymond CC: Subject: RE: SRX1052119233ID - Microsoft Online Customer Service Date: Tue, 11 Dec 2007 22:30:01 +0000 Hello, Thank you for contacting Microsoft Customer Service. The platform for the hotfix article ID 884538 is unavailable in Microsoft Knowledge Base. I have included some self-help resources that may address your issue, and information on how to contact Technical Support. If the self-help resources that are provided do not resolve your issue, or if you prefer assisted technical support, you can contact the technical support team directly at the URL that is provided below. Assisted Support: You may work with a Microsoft Support Professional via e-mail, telephone, and for some products, chat to resolve your issue. Depending on how you obtained your software, there may be fees to use the Assisted Support option. Please visit the following link and select the appropriate version to contact the Support Team: http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173& Please note that if the software came from your computer manufacturer, please contact your computer manufacturer directly. Contact information for most major computer manufacturers is available at: http://support.microsoft.com/default.aspx?pr=oemphone Self-Help Resources: You may search the Product Solution Center or the Knowledge Base of self-help articles to resolve your issue using the following link: http://support.microsoft.com/ph/1173 You may also post your issue in the Microsoft news groups. Please visit the link below to look for a possible resolution: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US I hope the issue is resolved soon and appreciate your patience. Thank you, Dharman Microsoft Customer Service Representative. -------------------------------------------------------------------------------- From : Raymond Sent : Wednesday, December 12, 2007 8:35:44 AM UTC To : "Microsoft Online Customer Service" Subject : RE: SRX1052119233ID - Microsoft Online Customer Service I'm not sure what you mean by "The platform for the hotfix article ID 884538 is unavailable in Microsoft Knowledge Base". Do articles need platforms? And does the knowledge base normally contain the platforms that these articles need? I've already found the prescribed solution to my problem in article 884538, which is to request the hotfix from you. What I'm trying to clarify now is whether or not it is available for my version of Windows. And if it's not, that would seem to be an issue of neglect on the part of Microsoft's OS maintenance team. So I'm asking you to help me by forwarding this to the appropriate department or escalating the matter to a higher level of customer service. I paid for my version of Windows and it deserves the same attention as the other versions which have received the benefit of this hotfix. -------------------------------------------------------------------------------- Hello, Thank you for contacting Microsoft Customer Services. I appreciate the time taken to write back to us. I would like to inform you that Hotfix is based on platform, hotfix only provided according to the Platform. The hotfix ID you have provided is applicable only for 32bit platform and it is not applicable for 64bit. I suggest that you contact Microsoft Support Professional via e-mail, telephone, and for some products, chat to resolve your issue. Depending on how you obtained your software, there may be fees to use the Assisted Support option. Please visit the following link and select the appropriate version to contact the Support Team: http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173& I hope the above information is helpful and appreciate your patience. Thank you, Roshi Microsoft Customer Service Representative -------------------------------------------------------------------------------- end of conversation The problem is that all of the options provided, except this one, require that you pay a minimum of $60 just for the privilage of reporting your issue, which seems very un-American to me. The MSDN option doesn't seem appropriate since it's not a developer issue, but even if it was you must be a paid subscriber to be heard by them as well. So, to recap: There is an problem with the operatining sysytem. Microsoft knows about it. They have provided a fix for most versions of the OS. How would I go about directing their attention to the missing fix for my system? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53783
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    - How to report an issue? How does someone report a specific issue to the appropriate MS OS maintenance team? I get an error that says "This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." Specifics: I get the above error when playing the game Half-Life 2: Episode One. After an exhuasting search I found what appears to be the answer I needed on the Steam website, which is to install a hotfix from MS. The problem is that the fix is not available for the x64 version of Windows XP Pro, but it is available for just about every other version. So naturally I would like to direct Microsoft's attention to this issue. But how does one do that? What follows is my conversation with several CS agents so far after filling out the original hotfix request form... --- Original Message --- From : raymond Sent : Monday, December 10, 2007 3:28:02 PM UTC To : CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com Subject : Microsoft Online Customer Service CUSTOMER PROVIDED SYSTEM PROPERTIES Country/Region: United States Hotfix Article Hotfix ID:896256 Platform:64-bit Operating System (x64, EM64T or AMD64) Product language:English PRODUCT Half-Life 2: Episode one -------------------------------------------------------------------------------- From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com To: raymond CC: Subject: RE: SRX1052119233ID - Microsoft Online Customer Service Date: Mon, 10 Dec 2007 18:20:03 +0000 Hello, Thank you for contacting Microsoft Customer Service. I have received your request for a hot fix; however, I do not have enough information to ensure I send you the correct hot fix. The hotfix article KB896256 applies to: Microsoft Windows Server 2003, Standard x64 Edition Microsoft Windows Server 2003, Enterprise x64 Edition Microsoft Windows XP Service Pack 2, when used with: Microsoft Windows XP Home Edition Microsoft Windows XP Professional Microsoft Windows XP Tablet PC Edition 2005 Please assist us by confirming the product name and hotfix article number. As soon as we receive clarification from you, we will process the request. I appreciate your patience and look forward to your response. Thank you, Ramesh Microsoft Customer Service Representative -------------------------------------------------------------------------------- From : Raymond Sent : Tuesday, December 11, 2007 10:26:33 AM UTC To : "Microsoft Online Customer Service" Subject : RE: SRX1052119233ID - Microsoft Online Customer Service The information you have requested, the hotfix article number and the product name, are both contained in the original hotfix request I submitted, as evidenced above. However I will endeavor to provide you as much info as I can. When I reach a specific point in the game Half-Life 2:Episode One the game crashes and displays the exact error message as is mentioned here... http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=572&p_created=1168547363&p_sid=s6i28WSi&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NjcmcF9wcm9kcz0yNDgmcF9jYXRzPSZwX3B2PTEuMjQ4OzIudTAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9Mw**&p_li=&p_topview=1 and they recommend the hotfix prescribed by Microsoft in the following article... http://support.microsoft.com/kb/884538 The article states: "CAUSE This problem may occur when you use the /GR and the /MD compiler switches, and the version of the Msvcrt.dll file and of the Msvcirt.dll file is 7.0.x. Note This problem does not occur when you use a version of the Msvcrt.dll file and of the Msvcirt.dll file that is earlier than 7.0." The version of msvcirt.dll in my System32 folder is 7.0.3790.3959 (srv03_sp2_rtm.070216-1710) My system details are as follows.. Windows XP Professional x64 with all of the latest sevice packs and updates as of 12/10/2007. Motherboard: Manufacturer : ECS Model : 945GCT-M System BIOS : 63-0100-000001-00101111-072407-Lakeport Total Memory : 2GB DDR2-SDRAM Chipset 1: Model : Elitegroup Computer Sys 82945G Processor to I/O Controller Revision : A3 Bus : Intel AGTL+ Front Side Bus Speed : 4x 200MHz (800MHz data rate) Maximum FSB Speed : 4x 267MHz (1068MHz data rate) Width : 64-bit Processor: Model : Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz Speed : 2.20GHz Cores per Processor : 2 Unit(s) Threads per Core : 1 Unit(s) Type : Dual-Core Bus : Intel AGTL+ Package : FC LGA775 Rated Speed/FSB : 2200MHz / 4x 200MHz Multiplier : 11/1x Minimum/Maximum Multiplier : 6/1x / 11/1x Generation : G8 Name : C2DC (Conroe) Core 2 Duo 65nm 2.4-3.33GHz 1.0375-1.3V Revision/Stepping : F / D (0) Microcode : MU06FDA1 Core Voltage Rating : 1.325V Video Adapter: Model : Intel(R) 82945G Express Chipset Family Chipset : Intel(R) 82945G Express Chipset Family RAMDAC : Internal Video BIOS : Intel Video BIOS VGA Compatible : No Total Memory : 224MB (218MB Video) Texture Memory : 218MB -------------------------------------------------------------------------------- From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com To: raymond CC: Subject: RE: SRX1052119233ID - Microsoft Online Customer Service Date: Tue, 11 Dec 2007 12:11:57 +0000 Hello, Thank you for contacting Microsoft Customer Service. The hotfix described in 884538: â??You receive a "This application has requested the Runtime to terminate it in an unusual way" error message when you run a custom Microsoft Visual C++ 6.0 program in Windows XP" applies only for Microsoft Windows XP Service Pack 2, when used with: Â· Microsoft Windows XP Professional Â· Microsoft Windows XP Home Edition I also would like to inform you that the hotfix is available only for X86 platform for English language. Please assist us by providing the exact hotfix article (E.g., KB895477), the platform, and the product (E.g., Windows XP Home Edition Service Pack 2, Windows Server 2000 Service Pack 4 etc.) in which you would like to install the hotfix. As soon as we receive clarification from you, we will process the request. I hope your issue is resolved at the earliest and appreciate your patience in this regard. Meeting and exceeding your expectations are my top priorities. Thank you, Ganga Microsoft Customer Service Representative -------------------------------------------------------------------------------- From : Raymond Sent : Tuesday, December 11, 2007 5:47:41 PM UTC To : "Microsoft Online Customer Service" Subject : RE: SRX1052119233ID - Microsoft Online Customer Service ok, even though the information you have requested is already in the thread of this email several times, I can provide it yet again. The article number is kb884538 But it seems like you're trying to tell me that the hotfix is currently unavailable for the 64-bit version of Windows XP Pro. So, if that is the case, could you please forward this to your OS maintenance people as a request to provide the users of this product the benefit of their services? Thank you -------------------------------------------------------------------------------- From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com To: raymond CC: Subject: RE: SRX1052119233ID - Microsoft Online Customer Service Date: Tue, 11 Dec 2007 22:30:01 +0000 Hello, Thank you for contacting Microsoft Customer Service. The platform for the hotfix article ID 884538 is unavailable in Microsoft Knowledge Base. I have included some self-help resources that may address your issue, and information on how to contact Technical Support. If the self-help resources that are provided do not resolve your issue, or if you prefer assisted technical support, you can contact the technical support team directly at the URL that is provided below. Assisted Support: You may work with a Microsoft Support Professional via e-mail, telephone, and for some products, chat to resolve your issue. Depending on how you obtained your software, there may be fees to use the Assisted Support option. Please visit the following link and select the appropriate version to contact the Support Team: http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173& Please note that if the software came from your computer manufacturer, please contact your computer manufacturer directly. Contact information for most major computer manufacturers is available at: http://support.microsoft.com/default.aspx?pr=oemphone Self-Help Resources: You may search the Product Solution Center or the Knowledge Base of self-help articles to resolve your issue using the following link: http://support.microsoft.com/ph/1173 You may also post your issue in the Microsoft news groups. Please visit the link below to look for a possible resolution: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US I hope the issue is resolved soon and appreciate your patience. Thank you, Dharman Microsoft Customer Service Representative. -------------------------------------------------------------------------------- From : Raymond Sent : Wednesday, December 12, 2007 8:35:44 AM UTC To : "Microsoft Online Customer Service" Subject : RE: SRX1052119233ID - Microsoft Online Customer Service I'm not sure what you mean by "The platform for the hotfix article ID 884538 is unavailable in Microsoft Knowledge Base". Do articles need platforms? And does the knowledge base normally contain the platforms that these articles need? I've already found the prescribed solution to my problem in article 884538, which is to request the hotfix from you. What I'm trying to clarify now is whether or not it is available for my version of Windows. And if it's not, that would seem to be an issue of neglect on the part of Microsoft's OS maintenance team. So I'm asking you to help me by forwarding this to the appropriate department or escalating the matter to a higher level of customer service. I paid for my version of Windows and it deserves the same attention as the other versions which have received the benefit of this hotfix. -------------------------------------------------------------------------------- Hello, Thank you for contacting Microsoft Customer Services. I appreciate the time taken to write back to us. I would like to inform you that Hotfix is based on platform, hotfix only provided according to the Platform. The hotfix ID you have provided is applicable only for 32bit platform and it is not applicable for 64bit. I suggest that you contact Microsoft Support Professional via e-mail, telephone, and for some products, chat to resolve your issue. Depending on how you obtained your software, there may be fees to use the Assisted Support option. Please visit the following link and select the appropriate version to contact the Support Team: http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173& I hope the above information is helpful and appreciate your patience. Thank you, Roshi Microsoft Customer Service Representative ------------------------------------------------------------------------------------ end of conversation The trouble is that all of the "Self Help" options, other than this one, require that you pay a minimum of $60 just for the privilage of reporting your problem, which just seems un-American to me. The MSDN option doesn't seem appropriate because it's not a developer issue, but even if it was you need a paid subscription just to be heard by them as well. It seems clear that MS farms out it's Hotfix request load to Indian CS centers that can't or won't deal with issues that involve more than searching the Knowledge Base for you. So to recap: There is a problem with the Operating System. Mocrosoft knows about it. They've provided a fix for their other products. Now, as a paying customer, I'd like to know by what means I may direct their attention to the missing fix for my system. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53782
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    - Product Key for Trail Version Hello, I am trying to install the 30-day trial version of XP Pro x64 and it is asking me for a Product Key which I do not have since I downloaded the trial version. I'm doing something wrong here but can't figure it out. What am I supposed to do about the Product Key? Thank you. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53774
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    - Windows XP 64 Emulating 32bit Mode When installing an application on Windows under these circumstances, by running a setup.exe application, drivers and utility included. Will the EXE automatically run the installation for the 32 bit drivers or will it continue to install the drivers for XP64? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53769
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    - Windows Vista Service Pack 1 RC Public Availability Program http://www.microsoft.com/downloads/details.aspx?FamilyID=9de6260e-4275-482d-9524-de850c4dd91c&DisplayLang=en Windows Vista Service Pack 1 RC Public Availability Program Brief Description Windows Vista Service Pack 1 RC is available through Windows Update. On This Page Quick Details Overview System Requirements Instructions Quick Details File Name: SP1RC_Public_Availability_WURelease.exe Version: 936330 Knowledge Base (KB) Articles: KB936330 Date Published: 12/11/2007 Language: English Download Size: 348 KB Estimated Download Time: 1 min 56K Dial-up (56K)DSL/Cable (256K)DSL/Cable (768K)T1 (1.5M) 1 min Overview Install Windows Vista SP1 RC through Windows Update! Windows Vista Service Pack 1 RC is available through Windows Update. Experience the WU based Vista SP1 installation by following 4 simple steps. Windows Vista SP1 RC distributed through Windows Update will be applicable to Windows Vista machines that are running on any of the 36 languages supported by Vista RTM. If you already installed the Service Pack to your machine by using the standalone package, you must uninstall before you scan Windows Update for Windows Vista SP1. Systems running on Windows Vista RTM require as many as three updates before SP1 can be installed. These updates are permanent to your Windows Vista systems. Windows Update will detect your system configuration and offer the prerequisite packages that are applicable to your system. For details, please see the instructions below. Here are 4 simple steps to get SP1 on your machine. On Vista RTM: 1. Download the command (.cmd.remove) script to your machine, rename it by removing deleting ".remove" at the end of the file name. Run the newly named script on an elevated prompt. . To run the script on elevated prompt, after you download the script, right click on the file and select "Run as administrator" option. . The script sets a registry key on your system. The registry key is required for WU server to recognize your machine as a valid target for Vista SP1. . After running the script, Windows Update automatic updates would normally automatically update your machine each night for the next several days with the prerequisites and then offer the Service Pack. However if you would like to install SP1 quicker you can manually do the next few steps to speed up the process. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53768
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    - Trial Version of Windows XP x64 I've been waiting two days for word back from Msft about how to proceed with my trial download. I filled out the proper form, and have a product key. I actually have two keys as I have tried this twice now. How long does it take for someone to get back to me?? I've also written using the "Contact Us" to try and get answers... did think I'd hear back, and guess what, I haven't. It's been over 36 hours. Frustrating. I finally found this forum after several dead links lead to "Discussion Group not found". Hope someone can help. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53758
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    - OT - SP1 for Office 2007 available Ditto. KB http://support.microsoft.com/default.aspx/kb/936982/en-us D/L pag http://www.microsoft.com/downloads/details.aspx?familyid=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en Direct d/ http://download.microsoft.com/download/0/8/1/08186057-e110-49fb-b455-17899cf082d8/office2007sp1-kb936982-fullfile-en-us.exe Carlos Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53752
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    - Vista 64 sp1 feedback icon Really like the feature Vista 64 sp1 feedback icon. Already sent in my 2 cents.....this is a great feature. I'll be sending in more as I explore. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53745
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    - Setup file missing from download Hello, I downloaded the free trial of XP Pro x64 and burned it to a CD as directed. However, the setup file is not there. All that's on the disc I burned it to is: WS03SP1_RTM_1830_PX6_EN.iso Can anyone advise? Thank you Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53728
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    - Vista 64 trade down I have kept the faith in Vista 64 since it's release but alas the majority of my hardware - Ipod Nano, Sony camera & camcorder, Archos, various phones, memory cards, memory sticks and USB hubs fail to be recognised. They all work flawlessly on the second PC running XP home edition. Manufacturers just don't support this operating system and are not at all interested in supporting it. It's a shame, as the rest of it seems stable on my AMD 3800 x 2 system. My version of Vista is a 64 bit premium OEM version. Does anybody know whether Microsoft can offer me some sort of discount/trade in on the 32bit version? Don't want to have to shell out again for another version of windows Does Mr Gates have an obligation to give me a system that will communicate better with the outside world? Several items of hardware that I name above are current state of the art products.All I read from MS is that it is the hardware manufacturer's fault and you should contact them... Or is there something better coming along for Vista 64, which will correct the problem? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53726
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    - Vista 64 & sp1 rc 1 v.668 According to winver after installing Sp1 I now have an evaluation version of Vista,which will expire 6/30/2008. It also sticks a logo in the bottom right corner stating"Windows Vista (TM) evaluation copy 6001. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53722
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    - Nvidia driver version 169.21 released for vista 64 http://www.nvidia.com/object/winvista_x64_169.21.html ForceWare Release 169 WHQL Candidate Version: 169.21 Release Date: December 11, 2007 Operating System: Windows Vista 64-bit Language: U.S. English File Size: 48.7 MB Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53716
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    - 32 bit xp on 64 bit xp using Virtual pc 2007 Hi, I want to load 32 bit xp on a 64 bit xp machine using virtual pc 2007. I have some application that will run only on 32 bit XP and need to run 64bit xp as i need to access more memory for autocad. Want to avoid dual booting. Is this possible? Will the 32 bit virtual machine behave like standard 32bit install or will there be any limitations? Anyone tried it? -- Srinivas Pyla Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53712
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    - Glitches encountered installing (Sp1 for vista 64) Glitches I encountered while installing Sp1 rc 1 on my Vista 64 system. Registry hack cmd worked fine. Windows update found Kb 935509 & installed,I rebooted Windows update found kb 938371 v1.008 & proceeded to install......installed failed...so I tried again ....2nd time updated installed sussulfully.......rebooted. Windows update found kb937287 x64 & installed it (no errors)...I rebooted....upon reboot I got a BSOD.....with some nonsense about a possible virus and or a device driver that did not install properly.....I ignored....& rebooted. Screen came up with "start windows normally" highlighted,I clicked & continued on.Desktop drew fine this time. Windows updated found the sp1 & installed it fine.Quite the process (3 stages,2 stages on shutdown then 3of 3 on re-boot). Two things I noticed right away on my machine were: 1. system booted much faster. 2. windows update wanted to check for updates,but did not find any....strange I thought.... Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53711
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    - What is the d/l link for vista sp1? Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53703
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    - Vista SP-1 Changelog http://www.istartedsomething.com/20071208/vista-sp1-changelog/ I must say, most impressive, especially a.. With SP1, Windows Vista will report the amount of system memory installed rather than report the amount of system memory available to the OS. Therefore 32-bit systems equipped with 4GB of RAM will report all 4BG in many places throughout the OS, such as the System Control Panel. However, this behavior is dependent on having a compatible BIOS, so not all users may notice this change. Tag: HP Printing Diagnostic Utility for Vista x64 Tag: 53698

Hewlett Packard released its HP Printing Diagnostic Utility for Vista x64 on
early December (sorry for this belated posting).
"The HP Printing Diagnostic Utility is created to diagnose and fix many
common issues preventing printing from the computer.
This utility will only support USB connected printers"

More info here
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56150-1&lc=en&cc=us&dlc=en&product=441115&os=2100&lang=en

Direct download link here
ftp://ftp.hp.com/pub/softlib/software9/COL21389/mp-56150-1/IJS_PDU0100_NN_W64_U_WW.exe

Carlos

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