Nero SmartStart, still a "frame"

Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1 with
its Smartstart application.
Launch it, and you will only see a "frame".
Just the frame of a window but nothing inside, like a transparent window.
You can see your desktop through it.
Has anybody else this problem?
Has anybody a workaround?
(Vista x64)

Carlos

Jane
Thu Mar 22 22:51:20 CDT 2007

I finally relented and installed the trial of 7.7.5.1. StartSmart has a
solid frame and transparent window, matched to the shade of my Aero glass,
but all the icons and options appear as normal in the window. Vista x64.

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"Carlos" <Carlos@discussions.microsoft.com> wrote in message
news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> with
> its Smartstart application.
> Launch it, and you will only see a "frame".
> Just the frame of a window but nothing inside, like a transparent window.
> You can see your desktop through it.
> Has anybody else this problem?
> Has anybody a workaround?
> (Vista x64)
>
> Carlos

John
Fri Mar 23 06:58:31 CDT 2007

"Carlos" <Carlos@discussions.microsoft.com> wrote in message
news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> with
> its Smartstart application.
> Launch it, and you will only see a "frame".
> Just the frame of a window but nothing inside, like a transparent window.
> You can see your desktop through it.
> Has anybody else this problem?
> Has anybody a workaround?
> (Vista x64)
>
> Carlos


I have the same problem. I have not discovered a work-around. I wondered if
it might be a graphics card/driver issue. I have a nVidia card (6800GT) and
I'm using the driver 101.41.

John.

Carlos
Fri Mar 23 08:15:12 CDT 2007

I doubt it is hardware/driver related.
I have seen this problem on two quite different PC's.
One with NForce4 and NV7600GT (PCI-e) and another one with NForce3-250 and
XT1600Pro (AGP).
Carlos

"John E" wrote:

> "Carlos" <Carlos@discussions.microsoft.com> wrote in message
> news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> > Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> > with
> > its Smartstart application.
> > Launch it, and you will only see a "frame".
> > Just the frame of a window but nothing inside, like a transparent window.
> > You can see your desktop through it.
> > Has anybody else this problem?
> > Has anybody a workaround?
> > (Vista x64)
> >
> > Carlos
>
>
> I have the same problem. I have not discovered a work-around. I wondered if
> it might be a graphics card/driver issue. I have a nVidia card (6800GT) and
> I'm using the driver 101.41.
>
> John.
>
>

John
Fri Mar 23 09:14:16 CDT 2007

"Carlos" <Carlos@discussions.microsoft.com> wrote in message
news:2FC0E898-8D56-4118-8022-B26485C486AC@microsoft.com...
>
> "John E" wrote:
>
>> "Carlos" <Carlos@discussions.microsoft.com> wrote in message
>> news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
>> > Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
>> > with
>> > its Smartstart application.
>> > Launch it, and you will only see a "frame".
>> > Just the frame of a window but nothing inside, like a transparent
>> > window.
>> > You can see your desktop through it.
>> > Has anybody else this problem?
>> > Has anybody a workaround?
>> > (Vista x64)
>> >
>> > Carlos
>>
>>
>> I have the same problem. I have not discovered a work-around. I wondered
>> if
>> it might be a graphics card/driver issue. I have a nVidia card (6800GT)
>> and
>> I'm using the driver 101.41.
>>
>> John.
>>
>>

>I doubt it is hardware/driver related.
> I have seen this problem on two quite different PC's.
> One with NForce4 and NV7600GT (PCI-e) and another one with NForce3-250 and
> XT1600Pro (AGP).

> Carlos


I've copied this thread to Nero support. Maybe they will take notice of the
issue.

John.

Dennis
Fri Mar 23 09:53:49 CDT 2007

Carlos:
I had the same problem, but it isn't present currently. I
uninstalled Nero, then used the Nero clean-up tool, then did a custom
installation dropping Nero Home and Mobile. Have a great day.

--
Dennis Pack
XP x64, Vista Enterprise x64
Office2007
"Carlos" <Carlos@discussions.microsoft.com> wrote in message
news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> with
> its Smartstart application.
> Launch it, and you will only see a "frame".
> Just the frame of a window but nothing inside, like a transparent window.
> You can see your desktop through it.
> Has anybody else this problem?
> Has anybody a workaround?
> (Vista x64)
>
> Carlos

Kue2
Fri Mar 23 11:02:56 CDT 2007

Carlos:
Did u do a clean install.........Nero website recommends a clean
install.......it solved my problems with Nero home. Smartstart looks ok
here.

"Carlos" <Carlos@discussions.microsoft.com> wrote in message
news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> with
> its Smartstart application.
> Launch it, and you will only see a "frame".
> Just the frame of a window but nothing inside, like a transparent window.
> You can see your desktop through it.
> Has anybody else this problem?
> Has anybody a workaround?
> (Vista x64)
>
> Carlos

John
Fri Mar 23 11:13:18 CDT 2007

"Kue2" <h.j.kennedy@sympatico.ca> wrote in message
news:%232g0ATWbHHA.4616@TK2MSFTNGP03.phx.gbl...
> Carlos:
> Did u do a clean install.........Nero website recommends a clean
> install.......it solved my problems with Nero home. Smartstart looks ok
> here.
>
> "Carlos" <Carlos@discussions.microsoft.com> wrote in message
> news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
>> Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
>> with
>> its Smartstart application.
>> Launch it, and you will only see a "frame".
>> Just the frame of a window but nothing inside, like a transparent window.
>> You can see your desktop through it.
>> Has anybody else this problem?
>> Has anybody a workaround?
>> (Vista x64)
>>
>> Carlos
>


Well, I certainly did a clean install and had exactly that problem. I am
currently trying Dennis' advice and doing a clean up (at least when Nero's
web site will allow me to download the utility) and doing a fresh install.

John.

Carlos
Fri Mar 23 12:06:25 CDT 2007

Nope.
But v.7.7.5.1 was certainly a clean install and had that problem.
v7.8.5.0 was installed as an upgrade.
Guess I'll have to wipe out Nero (uninstall + clean-up tool) and install it
from scratch.
Carlos

"Dennis Pack" wrote:

> Carlos:
> I had the same problem, but it isn't present currently. I
> uninstalled Nero, then used the Nero clean-up tool, then did a custom
> installation dropping Nero Home and Mobile. Have a great day.
>
> --
> Dennis Pack
> XP x64, Vista Enterprise x64
> Office2007
> "Carlos" <Carlos@discussions.microsoft.com> wrote in message
> news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> > Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> > with
> > its Smartstart application.
> > Launch it, and you will only see a "frame".
> > Just the frame of a window but nothing inside, like a transparent window.
> > You can see your desktop through it.
> > Has anybody else this problem?
> > Has anybody a workaround?
> > (Vista x64)
> >
> > Carlos
>

Tom
Fri Mar 23 12:56:24 CDT 2007

Check the font size you use for the screen. If you have changed the
default to a larger size, this problem will occur.

Control Panel Adjust font size from left bar. Set to default scale.

It was supposed to be fixed by Ahead in the "next" version i.e. 7.7.5.1.
Go figure ;-)

Tom
MSMVP
Windows shell/User

"Carlos" <Carlos@discussions.microsoft.com> wrote in message
news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> with
> its Smartstart application.
> Launch it, and you will only see a "frame".
> Just the frame of a window but nothing inside, like a transparent
> window.
> You can see your desktop through it.
> Has anybody else this problem?
> Has anybody a workaround?
> (Vista x64)
>
> Carlos

Dennis
Fri Mar 23 15:27:45 CDT 2007

Carlos:
Tom's answer is right, with the settings at 96dpi there are no
problems but the box is empty with the settings at 120dpi. The odd thing is
that I had 7.7.5.1 installed, the frame and background were solid like
earlier versions no matter what the dpi settings were. I changed the
background to transparent and the box went empty when set to 120dpi. I think
that I updated from 7.5.7.0 to 7.7.5.1 on this system.

--
Dennis Pack
XP x64, Vista Enterprise x64
Office2007
"Carlos" <Carlos@discussions.microsoft.com> wrote in message
news:3585E9A7-2048-4E7E-9B1F-75CD1305837B@microsoft.com...
> Nope.
> But v.7.7.5.1 was certainly a clean install and had that problem.
> v7.8.5.0 was installed as an upgrade.
> Guess I'll have to wipe out Nero (uninstall + clean-up tool) and install
> it
> from scratch.
> Carlos
>
> "Dennis Pack" wrote:
>
>> Carlos:
>> I had the same problem, but it isn't present currently. I
>> uninstalled Nero, then used the Nero clean-up tool, then did a custom
>> installation dropping Nero Home and Mobile. Have a great day.
>>
>> --
>> Dennis Pack
>> XP x64, Vista Enterprise x64
>> Office2007
>> "Carlos" <Carlos@discussions.microsoft.com> wrote in message
>> news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
>> > Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
>> > with
>> > its Smartstart application.
>> > Launch it, and you will only see a "frame".
>> > Just the frame of a window but nothing inside, like a transparent
>> > window.
>> > You can see your desktop through it.
>> > Has anybody else this problem?
>> > Has anybody a workaround?
>> > (Vista x64)
>> >
>> > Carlos
>>

Carlos
Fri Mar 23 19:12:00 CDT 2007

Thanks everybody for pinpointing the root cause!
I can live without SmartStart and its empty window.
I prefer that than reinstalling everything.
Carlos

"Tom Ferguson" wrote:

> Check the font size you use for the screen. If you have changed the
> default to a larger size, this problem will occur.
>
> Control Panel Adjust font size from left bar. Set to default scale.
>
> It was supposed to be fixed by Ahead in the "next" version i.e. 7.7.5.1.
> Go figure ;-)
>
> Tom
> MSMVP
> Windows shell/User
>
> "Carlos" <Carlos@discussions.microsoft.com> wrote in message
> news:F09E4281-4A72-4BD3-A054-32EC64FE5CA3@microsoft.com...
> > Newer version of Nero (7.8.5.0) has still the same problem as v7.7.5.1
> > with
> > its Smartstart application.
> > Launch it, and you will only see a "frame".
> > Just the frame of a window but nothing inside, like a transparent
> > window.
> > You can see your desktop through it.
> > Has anybody else this problem?
> > Has anybody a workaround?
> > (Vista x64)
> >
> > Carlos
>
>