Logitechs terrible customer support Please read before buying anything Logitech

Heres the link about x64 webcam drivers at the Logitech forum
http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=831

dfeifer
Fri Aug 18 06:47:01 CDT 2006

That's funny,.. x64forlife edits a driver set to work with xp and gets banned
from the forum. Have heard rumors that there were some vendors that don't
write thier own drivers, but instead wait for the masses to get frustrated
enough to hack thier own, then take that hack alter it themselves and put it
out as thiers.. sometimes i have to wonder.

"Hugh Tyler" wrote:

> Heres the link about x64 webcam drivers at the Logitech forum
> http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=831
>
>
>

Jud
Fri Aug 18 07:03:55 CDT 2006

On Fri, 18 Aug 2006 04:47:01 -0700, dfeifer
<dfeifer@discussions.microsoft.com> wrote:

>That's funny,.. x64forlife edits a driver set to work with xp and gets banned
>from the forum. Have heard rumors that there were some vendors that don't
>write thier own drivers, but instead wait for the masses to get frustrated
>enough to hack thier own, then take that hack alter it themselves and put it
>out as thiers.. sometimes i have to wonder.

I wouldn't mind that the source-code of the drivers of older hardware,
would be made public-domain, and that they can be converted to 64-bit. Of
course the companies should give credits to the programmers.
Maybe we will see a 64-bit port of Apple Shake pretty soon. For $50k you
can buy a license and get the source-code with it as well. Maybe this good
example will be followed?

jud

Hugh
Fri Aug 18 14:50:52 CDT 2006


"Jud Hendrix" <none@none.com> wrote in message
news:f0bbe21mn8s8ako2mkp22d77ne5q41pho0@4ax.com...
> On Fri, 18 Aug 2006 04:47:01 -0700, dfeifer
> <dfeifer@discussions.microsoft.com> wrote:
>
>>That's funny,.. x64forlife edits a driver set to work with xp and gets
>>banned
>>from the forum. Have heard rumors that there were some vendors that don't
>>write thier own drivers, but instead wait for the masses to get frustrated
>>enough to hack thier own, then take that hack alter it themselves and put
>>it
>>out as thiers.. sometimes i have to wonder.
>
> I wouldn't mind that the source-code of the drivers of older hardware,
> would be made public-domain, and that they can be converted to 64-bit. Of
> course the companies should give credits to the programmers.
> Maybe we will see a 64-bit port of Apple Shake pretty soon. For $50k you
> can buy a license and get the source-code with it as well. Maybe this good
> example will be followed?
>
> jud

I might also add there is no freedom of sppech at the Logitech webcam forum
my last 4 posts have either been deleted or edited Hugh Tyler

dfeifer
Sat Aug 19 11:49:01 CDT 2006

Have a 4000pro hooked up and unusable as well. Just seems to me that Logitch
would rather have us go to another vender for our x64 needs. All I can say
is, they have about another 3-6 months to get thier act together, or risk a
loss of customer base.

"Hugh Tyler" wrote:

>
> "Jud Hendrix" <none@none.com> wrote in message
> news:f0bbe21mn8s8ako2mkp22d77ne5q41pho0@4ax.com...
> > On Fri, 18 Aug 2006 04:47:01 -0700, dfeifer
> > <dfeifer@discussions.microsoft.com> wrote:
> >
> >>That's funny,.. x64forlife edits a driver set to work with xp and gets
> >>banned
> >>from the forum. Have heard rumors that there were some vendors that don't
> >>write thier own drivers, but instead wait for the masses to get frustrated
> >>enough to hack thier own, then take that hack alter it themselves and put
> >>it
> >>out as thiers.. sometimes i have to wonder.
> >
> > I wouldn't mind that the source-code of the drivers of older hardware,
> > would be made public-domain, and that they can be converted to 64-bit. Of
> > course the companies should give credits to the programmers.
> > Maybe we will see a 64-bit port of Apple Shake pretty soon. For $50k you
> > can buy a license and get the source-code with it as well. Maybe this good
> > example will be followed?
> >
> > jud
>
> I might also add there is no freedom of sppech at the Logitech webcam forum
> my last 4 posts have either been deleted or edited Hugh Tyler
>
>
>

DeathNACan
Wed Aug 23 13:54:02 CDT 2006

Well I have been in the Logitech x64 Webcam forum and here is my impression:


1. They open the forum but failed to use it to notifiy user about when and
if any drivers will be released.


2. There are over 200 messages and the only thing Logitech has posted in
the forum are the following messages:


1 message opening forum
1 message asking user not to slam them in the forum
1 message threating to "lock" the forum if users dont stop slaming them in
the forum.


3. No drivers beta or otherwise have been released for cameras or webcams
to date.


4. No drivers beta or otherwise have been announced for cameras or webcams
to date.

5. Their Customer Service skills are virtually non-existant as they cant
seem to relate to their customers. No drivers for over a year, they open a
forum to communicate with customers for a product they arent even supporting.
Then they cant understand why when they dont use the forum to update the
customers the customers have become impatient. They have failed to respond
to repeated request for information from customers in their own forum created
to update customers.

Oh yeah, my next webcam will be Logitech!
--
Wherever you think you are having a bad day, just remember it could be you
saying over and over again: "Welcome to MacDonalds, may I take your order
please?"



"Hugh Tyler" wrote:

> Heres the link about x64 webcam drivers at the Logitech forum
> http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=831
>
>
>